18 Questions
What is a key characteristic of a well-designed service system according to the text?
Being user-friendly
In successful service design, what is the importance of effective linkages between back- and front-of-the-house operations?
They enhance service reliability
Why is it important for a service system to have a single, unifying theme according to the text?
To ensure consistent customer experience
How can designers ensure service quality in both tangibles and intangibles according to the text?
By defining quality for both tangibles and intangibles
Why should managers be involved and supportive of the service design process?
To ensure successful implementation
What should be established to handle both predictable and unpredictable events in service design?
Procedures to handle both predictable and unpredictable events
What are two critical issues related to Human Factors in the design of products and services?
Safety and liability
How does considering Cultural Factors impact global product design?
It accounts for cultural differences in different countries or regions.
What can adding new features to product designs contribute to?
Ease of use and safety
What does Global Product and Service Design aim to achieve?
Enhance product utility and marketability
Why must designers account for cultural differences in product design?
To ensure product acceptance in various regions
What is a key aspect that designers must consider to avoid legal issues in product design?
Designing for ease of use
What two pressures force trade-off decisions for designers?
Speed up the design process and cut costs
What risk do designers face if they release a product with known bugs?
Damage to their reputation
What must designers keep in mind when designing products?
Consistency with organizational goals
Who is at risk in terms of health and safety concerns related to faulty product design?
Workers, customers, and the general public
What is emphasized as a primary concern in design guidelines according to the text?
Health and safety
In the context of faulty designs, what happens when designers fail to adhere to organizational goals?
Endangering workers, customers, and the general public
This quiz examines the ethical considerations faced by designers, such as dealing with bugs in a product and balancing trade-off decisions. Explore scenarios involving reputation risk, revenue foregone, and pressures to speed up design processes or cut costs.
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