Podcast
Questions and Answers
What is a key characteristic of a well-designed service system according to the text?
What is a key characteristic of a well-designed service system according to the text?
- Being user-friendly (correct)
- Having complex operations
- Having unclear value to the customer
- Being highly priced
In successful service design, what is the importance of effective linkages between back- and front-of-the-house operations?
In successful service design, what is the importance of effective linkages between back- and front-of-the-house operations?
- They reduce customer satisfaction
- They lead to cost overruns
- They increase litigation and legal costs
- They enhance service reliability (correct)
Why is it important for a service system to have a single, unifying theme according to the text?
Why is it important for a service system to have a single, unifying theme according to the text?
- To ensure consistent customer experience (correct)
- To increase design complexity
- To reduce innovation opportunities
- To confuse customers
How can designers ensure service quality in both tangibles and intangibles according to the text?
How can designers ensure service quality in both tangibles and intangibles according to the text?
Why should managers be involved and supportive of the service design process?
Why should managers be involved and supportive of the service design process?
What should be established to handle both predictable and unpredictable events in service design?
What should be established to handle both predictable and unpredictable events in service design?
What are two critical issues related to Human Factors in the design of products and services?
What are two critical issues related to Human Factors in the design of products and services?
How does considering Cultural Factors impact global product design?
How does considering Cultural Factors impact global product design?
What can adding new features to product designs contribute to?
What can adding new features to product designs contribute to?
What does Global Product and Service Design aim to achieve?
What does Global Product and Service Design aim to achieve?
Why must designers account for cultural differences in product design?
Why must designers account for cultural differences in product design?
What is a key aspect that designers must consider to avoid legal issues in product design?
What is a key aspect that designers must consider to avoid legal issues in product design?
What two pressures force trade-off decisions for designers?
What two pressures force trade-off decisions for designers?
What risk do designers face if they release a product with known bugs?
What risk do designers face if they release a product with known bugs?
What must designers keep in mind when designing products?
What must designers keep in mind when designing products?
Who is at risk in terms of health and safety concerns related to faulty product design?
Who is at risk in terms of health and safety concerns related to faulty product design?
What is emphasized as a primary concern in design guidelines according to the text?
What is emphasized as a primary concern in design guidelines according to the text?
In the context of faulty designs, what happens when designers fail to adhere to organizational goals?
In the context of faulty designs, what happens when designers fail to adhere to organizational goals?
