Escambia County Sheriff's Office Complaint Procedure 7/16/24

What is the priority level at which the ECSO addresses complaints concerning job performance and/or conduct of its members?

Who will immediately forward citizen complaints to the Internal Affairs Unit for recording and review?

What is the purpose of maintaining confidentiality of citizen complaint files?

Who can initiate a complaint of misconduct?

What happens when a citizen complaint is resolved due to a misunderstanding of law or procedure?

How are citizen complaints assigned numbers?

What happens when a citizen complaint changes into an Internal Affairs investigation?

What is the purpose of the Internal Affairs OIC or designee logging the complaint in the IA Pro Computer Program?

When are Internal Affairs case numbers issued?

Where are paper records securely maintained after an investigation is completed?

What is required for formal complaints of member misconduct or wrongdoing?

What happens if a complainant refuses to provide a sworn statement?

How are complainants notified of the final disposition of a case?

What happens to all formal written complaints?

Complaint Receipt Procedures

The Escambia County Sheriff's Office treats all complaints concerning job performance and/or conduct of its members as matters of utmost urgency.

Complaint Forwarding Procedures

All ECSO members will immediately forward citizen complaints to the OIC or designee of the Internal Affairs Unit for recording and review, regardless of the nature of the complaint.
Supervisors may attempt to resolve citizen complaints resulting from a misunderstanding of law or procedure, but if resolved, these complaints do not require documentation.

Complaint Confidentiality and Recording

The ECSO maintains the confidentiality of citizen complaint files according to Florida Statutes.
Complaints are logged in the IA Pro Computer Program, with citizen complaints assigned numbers starting with "C" and Internal Affairs cases assigned numbers starting with "I".

Formal Complaint Procedures

All formal and/or substantive complaints of member misconduct or wrongdoing are reported and documented in writing using the ECSO Statement of Complaint form.
If the complainant refuses to provide a sworn statement, the supervisor will reduce the allegation to writing and forward it to the OIC or designee of the Internal Affairs Unit.
Anonymous complaints are attested to in writing by the supervisor receiving the complaint.

Complaint Disposition Notification

Complainants are notified of the final disposition of the case using a form letter or email.

This quiz covers the procedures for handling citizen complaints about job performance and conduct of Escambia County Sheriff's Office members, in accordance with Florida Statutes.