Podcast
Questions and Answers
What is one of the primary functions of the Epitome Hospitality Information System?
What is one of the primary functions of the Epitome Hospitality Information System?
- Individual and group reservations (correct)
- Online payment processing
- Staff scheduling
- Inventory management
Which of the following interfaces is NOT mentioned as part of the Epitome Hospitality Information System?
Which of the following interfaces is NOT mentioned as part of the Epitome Hospitality Information System?
- Point of Sale Systems
- Housekeeping Optimization
- Yield Management Systems
- Social Media Integration (correct)
What is one advantage of using a Property Management System?
What is one advantage of using a Property Management System?
- Saves human error (correct)
- Eliminates the need for a front desk
- Increases manual data entry
- Requires extensive training
How does the Epitome Hospitality System help with Guest History?
How does the Epitome Hospitality System help with Guest History?
Which feature allows quick access for walk-in guests at the front desk?
Which feature allows quick access for walk-in guests at the front desk?
What role does the Global Distribution System (GDS) serve?
What role does the Global Distribution System (GDS) serve?
How does the Epitome system facilitate housekeeping operations?
How does the Epitome system facilitate housekeeping operations?
What feature does the system provide for managing night audits?
What feature does the system provide for managing night audits?
What is one of the key capabilities of Sabre in the marketing and planning category?
What is one of the key capabilities of Sabre in the marketing and planning category?
Which capability is associated with Sabre-Customer Sales & Service?
Which capability is associated with Sabre-Customer Sales & Service?
What competitive strength does Sabre include regarding its product line?
What competitive strength does Sabre include regarding its product line?
Which airline is a part-owner of Worldspan?
Which airline is a part-owner of Worldspan?
In which year did Worldspan advance into the Internet technology for the travel industry?
In which year did Worldspan advance into the Internet technology for the travel industry?
What is Worldspan Go primarily known for?
What is Worldspan Go primarily known for?
Which resource is a key product solution of Worldspan that connects its airline services?
Which resource is a key product solution of Worldspan that connects its airline services?
What summary accurately describes the ownership structure of Worldspan?
What summary accurately describes the ownership structure of Worldspan?
What year was Galileo established as a computer reservation system?
What year was Galileo established as a computer reservation system?
Which company owns Galileo?
Which company owns Galileo?
What is the primary function of Galileo Desktop 2.0?
What is the primary function of Galileo Desktop 2.0?
What does the Galileo e-Tracker enable travel agents to do?
What does the Galileo e-Tracker enable travel agents to do?
Which feature of Travel port Smart point enhances travel agent productivity?
Which feature of Travel port Smart point enhances travel agent productivity?
What advantage does Travel port e-Pricing offer to travel agencies?
What advantage does Travel port e-Pricing offer to travel agencies?
Which capability does Travel port view trip provide to its users?
Which capability does Travel port view trip provide to its users?
What does the Galileo Integrated Data Source assist customers with?
What does the Galileo Integrated Data Source assist customers with?
What is one benefit of online registration systems for events?
What is one benefit of online registration systems for events?
How do hybrid and virtual options benefit event participation?
How do hybrid and virtual options benefit event participation?
Which of the following is a feature of analytics tools utilized in event planning?
Which of the following is a feature of analytics tools utilized in event planning?
What advantage do mobile applications like Whova provide during events?
What advantage do mobile applications like Whova provide during events?
How can event planners optimize costs using digital tools?
How can event planners optimize costs using digital tools?
Which platform is known for hosting virtual and hybrid events?
Which platform is known for hosting virtual and hybrid events?
What is a key feature of audience engagement tools like Slido?
What is a key feature of audience engagement tools like Slido?
What is an example of using monetization opportunities in event planning?
What is an example of using monetization opportunities in event planning?
What is a key benefit of using technology in event management?
What is a key benefit of using technology in event management?
How can event managers mitigate risks associated with events?
How can event managers mitigate risks associated with events?
What role does automation play in business event planning?
What role does automation play in business event planning?
Which of the following is NOT a feature of event management software?
Which of the following is NOT a feature of event management software?
What is one way to leverage savings in event management?
What is one way to leverage savings in event management?
What is a primary advantage of enhanced efficiency in event management through technology?
What is a primary advantage of enhanced efficiency in event management through technology?
How can event planners enhance supplier negotiations?
How can event planners enhance supplier negotiations?
What benefit do audience engagement tools offer during events?
What benefit do audience engagement tools offer during events?
Study Notes
Epitome Hospitality Information System
- Developed by SOFTBRANDS for the hospitality industry
- Offers reservation functionalities for both individuals and groups
- Includes a customizable reservation form and a powerful search engine
- Enables quick & easy availability and rate searches
- Allows for easy pre-blocking of rooms using a touch screen room chart
- Features complete group management including easy rooming lists
Front Desk Interface
- Offers room availability by room type or room number
- Removes out of order rooms from the forecast
- Provides a simple touch screen for pre-blocking
- Enables easy retrieval of guest history information, even after check-out
- Simplifies folio reprinting and offers complete statistics on guest history
- Facilitates easy check-in with a three-step process using credit card swipe
- Allows for automatic pre-authorization of credit cards
- Offers quick access bar for walk-ins
- Enables one-button room assignment and check-in for groups
- Includes fast, point and touch posting for cashier operations
- Provides an easy to read folio summary panel and enables adding additional folios for a guest with one touch adjustment
- Allows for quick and easy posting for transfer and void transactions
- Facilitates fast check-out and settlement, including for groups
- Offers a quick touch to change room status for housekeeping operations
- Allows for easy management of out of order rooms
Night Audit
- Features a one-button night audit process
- Notifies auditors of required changes including no-shows
- Automatically prints managerial reports
- Archives reports for later retrieval
Global Distribution System (GDS)
- Enables travel agents to access real-time availability, features, and prices of various travel products
- Four major players in the GDS market: Galileo, Sabre, Worldspan, and Amadeus
Galileo
- Formed in 1993 by British Airways, KLM, and United Airlines to create a computer reservation system
- A major player in the GDS business, operating in North America, Europe, the Middle East, Africa, and the Asia/Pacific region
- Owned by Travelport, a global travel services company with an annual gross income of over $2 billion
Sabre
- Focus on travel industry marketing, planning, customer sales & service, and enterprise operations
- Offers various capabilities including market analysis and scheduling, pricing and revenue management, revenue accounting, cargo management, in-flight services and catering
- Provides reservation and ticketing, inventory management, departure control, shopping and merchandising, e-commerce, customer data & insights
- Also offers flight operations, airport operations, operations control center, crew management, and maintenance routing
- Known for its strong business model and continued progress in both electronic travel distribution and information technology solutions
Worldspan
- Founded in 1990 and owned by affiliates of Delta, Northwest, and American Airlines
- A leader in web-based travel e-commerce offering solutions for conducting various travel business aspects online
- Connects approximately 421 airlines, 210 hotel companies, 40 car rental companies, 39 tour and vacation operators, and 44 special travel service suppliers
Event Management Software (EMS)
- Designed to facilitate planning, management, and execution of events and meetings
- Encompasses various tools and software, including event management software, mobile applications, virtual platforms, and tools for audience engagement
- Streamlines processes for event planners and attendees alike
Importance of Event Management Software
- Enhanced Efficiency: Automates tasks such as registration, ticketing, and communication, allows planners to focus on strategic elements
- Improved Engagement: Enables real-time interaction through mobile apps and engagement tools, fostering active participation
- Better Overall Experience: Streamlines registration and check-in process, minimizes wait times, provides data-driven insights
- Flexibility and Accessibility: Offers hybrid and virtual options for broader participation, expands networking opportunities
- Cost-Effectiveness: Reduces labor costs, allocates resources better, creates new revenue streams through digital sponsorships and virtual booths
Examples of Existing Technologies
- Event Management Software (EMS): Cvent, Eventbrite
- Mobile Applications: Whova, Attendify
- Virtual Event Platforms: Hopin, Zoom
- Audience Engagement Tools: Slido, Mentimeter
- Analytics and Feedback Tools: EventMobi, SurveyMonkey
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
Explore the key features of the Epitome Hospitality Information System developed by SOFTBRANDS. This quiz covers reservation functionalities, front desk interface, group management, and more, providing insights into the software designed for the hospitality industry.
