Epitome Hospitality System Overview

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Questions and Answers

What is one of the primary functions of the Epitome Hospitality Information System?

Individual and group reservations (correct)

Online payment processing

Staff scheduling

Inventory management

Which of the following interfaces is NOT mentioned as part of the Epitome Hospitality Information System?

Point of Sale Systems

Housekeeping Optimization

Yield Management Systems

Social Media Integration (correct)

What is one advantage of using a Property Management System?

Saves human error (correct)

Eliminates the need for a front desk

Increases manual data entry

Requires extensive training

How does the Epitome Hospitality System help with Guest History?

Easy retrieval of history information even after checkout Signup and view all the answers

Which feature allows quick access for walk-in guests at the front desk?

Three-step check-in process Signup and view all the answers

What role does the Global Distribution System (GDS) serve?

It allows real-time access to various tourism product features. Signup and view all the answers

How does the Epitome system facilitate housekeeping operations?

By changing room status with a touch Signup and view all the answers

What feature does the system provide for managing night audits?

One button night audit Signup and view all the answers

What is one of the key capabilities of Sabre in the marketing and planning category?

Cargo management Signup and view all the answers

Which capability is associated with Sabre-Customer Sales & Service?

Departure control and self service tools Signup and view all the answers

What competitive strength does Sabre include regarding its product line?

Global reach Signup and view all the answers

Which airline is a part-owner of Worldspan?

American Airlines, Inc. Signup and view all the answers

In which year did Worldspan advance into the Internet technology for the travel industry?

1995 Signup and view all the answers

What is Worldspan Go primarily known for?

Travel planning and management solutions Signup and view all the answers

Which resource is a key product solution of Worldspan that connects its airline services?

Worldspan Airline Source Signup and view all the answers

What summary accurately describes the ownership structure of Worldspan?

It is owned by multiple airlines with varied shares. Signup and view all the answers

What year was Galileo established as a computer reservation system?

1993 Signup and view all the answers

Which company owns Galileo?

Travel port Signup and view all the answers

What is the primary function of Galileo Desktop 2.0?

A productivity and business management system for travel agents Signup and view all the answers

What does the Galileo e-Tracker enable travel agents to do?

Check all e-tickets issued via Galileo Signup and view all the answers

Which feature of Travel port Smart point enhances travel agent productivity?

Interactive technology that improves customer service Signup and view all the answers

What advantage does Travel port e-Pricing offer to travel agencies?

Revolutionizes the travel shopping experience Signup and view all the answers

Which capability does Travel port view trip provide to its users?

Access to personal travel itineraries and electronic ticket records Signup and view all the answers

What does the Galileo Integrated Data Source assist customers with?

Post-trip reporting and travel budget control Signup and view all the answers

What is one benefit of online registration systems for events?

They minimize wait times and frustration. Signup and view all the answers

How do hybrid and virtual options benefit event participation?

They accommodate wider participation beyond physical constraints. Signup and view all the answers

Which of the following is a feature of analytics tools utilized in event planning?

They help understand attendee behavior and preferences. Signup and view all the answers

What advantage do mobile applications like Whova provide during events?

They facilitate networking and agenda management. Signup and view all the answers

How can event planners optimize costs using digital tools?

By automating processes to reduce labor costs. Signup and view all the answers

Which platform is known for hosting virtual and hybrid events?

Hopin Signup and view all the answers

What is a key feature of audience engagement tools like Slido?

Conducting live polls and Q&A sessions. Signup and view all the answers

What is an example of using monetization opportunities in event planning?

Offering virtual booths and digital sponsorships. Signup and view all the answers

What is a key benefit of using technology in event management?

Improved engagement through real-time interaction Signup and view all the answers

How can event managers mitigate risks associated with events?

Creating an audit trail for compliance monitoring Signup and view all the answers

What role does automation play in business event planning?

It enhances efficiency and ensures quality Signup and view all the answers

Which of the following is NOT a feature of event management software?

Manual guest list tracking Signup and view all the answers

What is one way to leverage savings in event management?

Building preferred supplier networks Signup and view all the answers

What is a primary advantage of enhanced efficiency in event management through technology?

Focus on strategic elements of planning Signup and view all the answers

How can event planners enhance supplier negotiations?

Employing e-RFP tools and standard practices Signup and view all the answers

What benefit do audience engagement tools offer during events?

They provide real-time polling and Q&A sessions Signup and view all the answers

Study Notes

Epitome Hospitality Information System

Developed by SOFTBRANDS for the hospitality industry
Offers reservation functionalities for both individuals and groups
Includes a customizable reservation form and a powerful search engine
Enables quick & easy availability and rate searches
Allows for easy pre-blocking of rooms using a touch screen room chart
Features complete group management including easy rooming lists

Front Desk Interface

Offers room availability by room type or room number
Removes out of order rooms from the forecast
Provides a simple touch screen for pre-blocking
Enables easy retrieval of guest history information, even after check-out
Simplifies folio reprinting and offers complete statistics on guest history
Facilitates easy check-in with a three-step process using credit card swipe
Allows for automatic pre-authorization of credit cards
Offers quick access bar for walk-ins
Enables one-button room assignment and check-in for groups
Includes fast, point and touch posting for cashier operations
Provides an easy to read folio summary panel and enables adding additional folios for a guest with one touch adjustment
Allows for quick and easy posting for transfer and void transactions
Facilitates fast check-out and settlement, including for groups
Offers a quick touch to change room status for housekeeping operations
Allows for easy management of out of order rooms

Night Audit

Features a one-button night audit process
Notifies auditors of required changes including no-shows
Automatically prints managerial reports
Archives reports for later retrieval

Global Distribution System (GDS)

Enables travel agents to access real-time availability, features, and prices of various travel products
Four major players in the GDS market: Galileo, Sabre, Worldspan, and Amadeus

Galileo

Formed in 1993 by British Airways, KLM, and United Airlines to create a computer reservation system
A major player in the GDS business, operating in North America, Europe, the Middle East, Africa, and the Asia/Pacific region
Owned by Travelport, a global travel services company with an annual gross income of over $2 billion

Sabre

Focus on travel industry marketing, planning, customer sales & service, and enterprise operations
Offers various capabilities including market analysis and scheduling, pricing and revenue management, revenue accounting, cargo management, in-flight services and catering
Provides reservation and ticketing, inventory management, departure control, shopping and merchandising, e-commerce, customer data & insights
Also offers flight operations, airport operations, operations control center, crew management, and maintenance routing
Known for its strong business model and continued progress in both electronic travel distribution and information technology solutions

Worldspan

Founded in 1990 and owned by affiliates of Delta, Northwest, and American Airlines
A leader in web-based travel e-commerce offering solutions for conducting various travel business aspects online
Connects approximately 421 airlines, 210 hotel companies, 40 car rental companies, 39 tour and vacation operators, and 44 special travel service suppliers

Event Management Software (EMS)

Designed to facilitate planning, management, and execution of events and meetings
Encompasses various tools and software, including event management software, mobile applications, virtual platforms, and tools for audience engagement
Streamlines processes for event planners and attendees alike

Importance of Event Management Software

Enhanced Efficiency: Automates tasks such as registration, ticketing, and communication, allows planners to focus on strategic elements
Improved Engagement: Enables real-time interaction through mobile apps and engagement tools, fostering active participation
Better Overall Experience: Streamlines registration and check-in process, minimizes wait times, provides data-driven insights
Flexibility and Accessibility: Offers hybrid and virtual options for broader participation, expands networking opportunities
Cost-Effectiveness: Reduces labor costs, allocates resources better, creates new revenue streams through digital sponsorships and virtual booths

Examples of Existing Technologies

Event Management Software (EMS): Cvent, Eventbrite
Mobile Applications: Whova, Attendify
Virtual Event Platforms: Hopin, Zoom
Audience Engagement Tools: Slido, Mentimeter
Analytics and Feedback Tools: EventMobi, SurveyMonkey

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Description

Explore the key features of the Epitome Hospitality Information System developed by SOFTBRANDS. This quiz covers reservation functionalities, front desk interface, group management, and more, providing insights into the software designed for the hospitality industry.