11 Questions
What are the roles used in Lab 1?
All of the above, No CEO / CTO
Which of the following is true?
A & B
Which of the following is true?
We can access the Moodle application using the virtual machine's public IP address
Stakeholder communication in Lab 1
You should use communication form in Lab 1
What do you need to know when supporting enterprise solutions?
A & D & Cybersecurity issues
Select the proper SLA (Service-level Agreement)
A & D
What are the components of an enterprise solution?
All of the above
Which of the following statement is true?
In PaaS, users do not need to manage servers and network
In the RACI matrix,
There can be more than one I for a task
Support process: choose the correct statements
"My messages were not sent" is an incident
Cybersecurity awareness:
A & B
Study Notes
Roles in Lab 1
- The roles used in Lab 1 include Requestor, Stakeholder, and Project Team Members.
Enterprise Solution Support
- When supporting enterprise solutions, it is essential to consider the complexity, scalability, reliability, and security of the solution.
Service-Level Agreement (SLA)
- A Service-Level Agreement (SLA) outlines the expected service quality, responsiveness, and availability of a solution.
Components of an Enterprise Solution
- An enterprise solution consists of hardware, software, network infrastructure, and stakeholders' expectations.
RACI Matrix
- A RACI (Responsibility Assignment Matrix) is used to identify and assign specific responsibilities to team members in a project.
- It defines the roles and levels of involvement for each stakeholder in a project.
Support Process
- The support process involves incident management, problem management, change management, and release management.
Cybersecurity Awareness
- Cybersecurity awareness is essential for protecting an enterprise solution from cyber threats and data breaches.
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