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Questions and Answers
What are the roles used in Lab 1?
What are the roles used in Lab 1?
- All of the above, No CEO / CTO (correct)
- System Support Engineer
- Application Support Engineer
- Infrastructure Support Engineer
Which of the following is true?
Which of the following is true?
- The infrastructure support engineer is added as an agent to the Service Desk Team
- The application support engineer is added as an agent to the Service Desk Team
- A & B (correct)
- Tickets were created to report Jira's issues
Which of the following is true?
Which of the following is true?
- Deploy Moodle, then create a virtual machine
- The Azure virtual machine should be connected to the Jira site
- We can access the Moodle application using the virtual machine's public IP address (correct)
- The system support engineer needs to configure Moodle
Stakeholder communication in Lab 1
Stakeholder communication in Lab 1
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What do you need to know when supporting enterprise solutions?
What do you need to know when supporting enterprise solutions?
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Select the proper SLA (Service-level Agreement)
Select the proper SLA (Service-level Agreement)
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What are the components of an enterprise solution?
What are the components of an enterprise solution?
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Which of the following statement is true?
Which of the following statement is true?
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In the RACI matrix,
In the RACI matrix,
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Support process: choose the correct statements
Support process: choose the correct statements
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Cybersecurity awareness:
Cybersecurity awareness:
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Study Notes
Roles in Lab 1
- The roles used in Lab 1 include Requestor, Stakeholder, and Project Team Members.
Enterprise Solution Support
- When supporting enterprise solutions, it is essential to consider the complexity, scalability, reliability, and security of the solution.
Service-Level Agreement (SLA)
- A Service-Level Agreement (SLA) outlines the expected service quality, responsiveness, and availability of a solution.
Components of an Enterprise Solution
- An enterprise solution consists of hardware, software, network infrastructure, and stakeholders' expectations.
RACI Matrix
- A RACI (Responsibility Assignment Matrix) is used to identify and assign specific responsibilities to team members in a project.
- It defines the roles and levels of involvement for each stakeholder in a project.
Support Process
- The support process involves incident management, problem management, change management, and release management.
Cybersecurity Awareness
- Cybersecurity awareness is essential for protecting an enterprise solution from cyber threats and data breaches.
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