Podcast
Questions and Answers
Physical evidence has a role to play in the ______ efficiency of the firm
Physical evidence has a role to play in the ______ efficiency of the firm
operational
Servicescape refers to the ______, especially man-made in contrast to natural, in which services are delivered
Servicescape refers to the ______, especially man-made in contrast to natural, in which services are delivered
environments
Tangibles include brochures, uniforms, letterheads, business cards, reports, internet presence, and ______
Tangibles include brochures, uniforms, letterheads, business cards, reports, internet presence, and ______
equipment
Service providers should build environments that achieve a balance between two primary objectives: ______ and ______
Service providers should build environments that achieve a balance between two primary objectives: ______ and ______
Physical evidence can be a source of ______ advantage by differentiating the firm from its competitors
Physical evidence can be a source of ______ advantage by differentiating the firm from its competitors
Servicescape includes ______ condition, spatial layout, signs, symbols, and artifacts
Servicescape includes ______ condition, spatial layout, signs, symbols, and artifacts
Tangibles are part of physical evidence and include brochures, uniforms, letterheads, business cards, reports, internet presence, and ______
Tangibles are part of physical evidence and include brochures, uniforms, letterheads, business cards, reports, internet presence, and ______
Service providers should build environments that achieve a balance between ______ and ______ objectives
Service providers should build environments that achieve a balance between ______ and ______ objectives
Physical evidence has a role to play in the ______ efficiency of the firm
Physical evidence has a role to play in the ______ efficiency of the firm
Tangibles include brochures, uniforms, letterheads, business cards, reports, internet presence, and ______
Tangibles include brochures, uniforms, letterheads, business cards, reports, internet presence, and ______
Physical evidence can be a source of ______ advantage by differentiating the firm from its competitors
Physical evidence can be a source of ______ advantage by differentiating the firm from its competitors
Servicescape includes ______ condition, spatial layout, signs, symbols, and artifacts
Servicescape includes ______ condition, spatial layout, signs, symbols, and artifacts
Service providers should build environments that achieve a balance between ______ and ______ objectives
Service providers should build environments that achieve a balance between ______ and ______ objectives
True or false: Physical evidence has a role to play in the operational efficiency of the firm, coordinating and providing a framework for the service process?
True or false: Physical evidence has a role to play in the operational efficiency of the firm, coordinating and providing a framework for the service process?
True or false: Tangibles are part of physical evidence and include brochures, uniforms, letterheads, business cards, reports, internet presence, and equipment?
True or false: Tangibles are part of physical evidence and include brochures, uniforms, letterheads, business cards, reports, internet presence, and equipment?
True or false: Service providers should build environments that achieve a balance between two primary objectives: developing a functional space and providing a visually appealing ambiance?
True or false: Service providers should build environments that achieve a balance between two primary objectives: developing a functional space and providing a visually appealing ambiance?
True or false: Servicescape refers to the environments, especially man-made in contrast to natural, in which services are delivered and where the firm and customers interact?
True or false: Servicescape refers to the environments, especially man-made in contrast to natural, in which services are delivered and where the firm and customers interact?
True or false: Physical evidence can be a source of competitive advantage by differentiating the firm from its competitors?
True or false: Physical evidence can be a source of competitive advantage by differentiating the firm from its competitors?
True or false: Physical evidence can socialize the customers and employees roles?
True or false: Physical evidence can socialize the customers and employees roles?
True or false: Servicescape refers to the natural environments in which services are delivered?
True or false: Servicescape refers to the natural environments in which services are delivered?
True or false: Tangibles are the only part of physical evidence?
True or false: Tangibles are the only part of physical evidence?
True or false: Physical evidence can be a source of competitive advantage by differentiating the firm from its competitors?
True or false: Physical evidence can be a source of competitive advantage by differentiating the firm from its competitors?
True or false: Service providers should only focus on developing a functional space in their environments?
True or false: Service providers should only focus on developing a functional space in their environments?
