Podcast
Questions and Answers
Physical evidence has a role to play in the ______ efficiency of the firm
Physical evidence has a role to play in the ______ efficiency of the firm
operational
Servicescape refers to the ______, especially man-made in contrast to natural, in which services are delivered
Servicescape refers to the ______, especially man-made in contrast to natural, in which services are delivered
environments
Tangibles include brochures, uniforms, letterheads, business cards, reports, internet presence, and ______
Tangibles include brochures, uniforms, letterheads, business cards, reports, internet presence, and ______
equipment
Service providers should build environments that achieve a balance between two primary objectives: ______ and ______
Service providers should build environments that achieve a balance between two primary objectives: ______ and ______
Signup and view all the answers
Physical evidence can be a source of ______ advantage by differentiating the firm from its competitors
Physical evidence can be a source of ______ advantage by differentiating the firm from its competitors
Signup and view all the answers
Servicescape includes ______ condition, spatial layout, signs, symbols, and artifacts
Servicescape includes ______ condition, spatial layout, signs, symbols, and artifacts
Signup and view all the answers
Tangibles are part of physical evidence and include brochures, uniforms, letterheads, business cards, reports, internet presence, and ______
Tangibles are part of physical evidence and include brochures, uniforms, letterheads, business cards, reports, internet presence, and ______
Signup and view all the answers
Service providers should build environments that achieve a balance between ______ and ______ objectives
Service providers should build environments that achieve a balance between ______ and ______ objectives
Signup and view all the answers
Physical evidence has a role to play in the ______ efficiency of the firm
Physical evidence has a role to play in the ______ efficiency of the firm
Signup and view all the answers
Tangibles include brochures, uniforms, letterheads, business cards, reports, internet presence, and ______
Tangibles include brochures, uniforms, letterheads, business cards, reports, internet presence, and ______
Signup and view all the answers
Physical evidence can be a source of ______ advantage by differentiating the firm from its competitors
Physical evidence can be a source of ______ advantage by differentiating the firm from its competitors
Signup and view all the answers
Servicescape includes ______ condition, spatial layout, signs, symbols, and artifacts
Servicescape includes ______ condition, spatial layout, signs, symbols, and artifacts
Signup and view all the answers
Service providers should build environments that achieve a balance between ______ and ______ objectives
Service providers should build environments that achieve a balance between ______ and ______ objectives
Signup and view all the answers
True or false: Physical evidence has a role to play in the operational efficiency of the firm, coordinating and providing a framework for the service process?
True or false: Physical evidence has a role to play in the operational efficiency of the firm, coordinating and providing a framework for the service process?
Signup and view all the answers
True or false: Tangibles are part of physical evidence and include brochures, uniforms, letterheads, business cards, reports, internet presence, and equipment?
True or false: Tangibles are part of physical evidence and include brochures, uniforms, letterheads, business cards, reports, internet presence, and equipment?
Signup and view all the answers
True or false: Service providers should build environments that achieve a balance between two primary objectives: developing a functional space and providing a visually appealing ambiance?
True or false: Service providers should build environments that achieve a balance between two primary objectives: developing a functional space and providing a visually appealing ambiance?
Signup and view all the answers
True or false: Servicescape refers to the environments, especially man-made in contrast to natural, in which services are delivered and where the firm and customers interact?
True or false: Servicescape refers to the environments, especially man-made in contrast to natural, in which services are delivered and where the firm and customers interact?
Signup and view all the answers
True or false: Physical evidence can be a source of competitive advantage by differentiating the firm from its competitors?
True or false: Physical evidence can be a source of competitive advantage by differentiating the firm from its competitors?
Signup and view all the answers
True or false: Physical evidence can socialize the customers and employees roles?
True or false: Physical evidence can socialize the customers and employees roles?
Signup and view all the answers
True or false: Servicescape refers to the natural environments in which services are delivered?
True or false: Servicescape refers to the natural environments in which services are delivered?
Signup and view all the answers
True or false: Tangibles are the only part of physical evidence?
True or false: Tangibles are the only part of physical evidence?
Signup and view all the answers
True or false: Physical evidence can be a source of competitive advantage by differentiating the firm from its competitors?
True or false: Physical evidence can be a source of competitive advantage by differentiating the firm from its competitors?
Signup and view all the answers
True or false: Service providers should only focus on developing a functional space in their environments?
True or false: Service providers should only focus on developing a functional space in their environments?
Signup and view all the answers
