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Questions and Answers
Which template should be used to note all tickets worked?
Which template should be used to note all tickets worked?
- Tier 1 Documentation Note Template
- Tier 2 Documentation Note Template (correct)
- Tier 3 Documentation Note Template
- Tier 4 Documentation Note Template
What information should be included in the ticket documentation?
What information should be included in the ticket documentation?
- Call types, site editions, ticket title, and notes (correct)
- Batch log with SF case and Merchant Name
- Refund amounts and dates
- SF Case # if escalated
What action was taken in this case?
What action was taken in this case?
- Contacted merchant at (phone #) (correct)
- Reset expectations with member
- Sent batch email
- Spoke to (name and title)
What is the next step after contacting the merchant?
What is the next step after contacting the merchant?
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When should batch emails be sent?
When should batch emails be sent?
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