ENGL 158: Communication Skills II Introduction

Questions and Answers

What is the primary focus of the course ENGL 158?

Literature analysis and critique

History of communication practices

Communication in administrative circles (correct)

Creative writing techniques

Which type of communication skills will students NOT develop in this course?

Interpersonal communication (correct)

Oral presentation skills

Technical communication

Business communication

What type of written documents will students learn to compose?

Blog posts and articles

Poems and short stories

Reports, memos, and proposals (correct)

Novels and essays

Which course does ENGL 158 follow as a prerequisite?

ENGL 157 Signup and view all the answers

What is one of the aims of the course ENGL 158?

To introduce practices of communication Signup and view all the answers

Which of the following is not mentioned as part of the course content?

Conducting surveys Signup and view all the answers

The course aims to enhance which of the following skills?

Oral communication and presentation Signup and view all the answers

The course description indicates that it is designed for which academic purpose?

To teach communication in administrative settings Signup and view all the answers

What is one of the primary elements involved in effective communication?

Language choice Signup and view all the answers

Which of the following factors is NOT included in the formal elements of communication?

Informality Signup and view all the answers

Which statement best describes effective communication?

It requires effort and skill from both sender and receiver. Signup and view all the answers

What occurs during a communication breakdown?

Intended information does not achieve desired goals. Signup and view all the answers

Which aspect emphasizes the relationship between interlocutors in communication?

Formality Signup and view all the answers

What is the role of the destination/receiver in effective communication?

To interpret the message accurately. Signup and view all the answers

What is the role of feedback in communication?

To determine if the message has been received and understood. Signup and view all the answers

Which component acts as the initiator of the communication process?

Source/sender. Signup and view all the answers

What does the 'channel' in the communication process refer to?

The means of sending and packaging the message. Signup and view all the answers

In the communication process, what element is defined as 'what is to be transferred'?

Information. Signup and view all the answers

During which stage does the destination send feedback to the source?

Stage II. Signup and view all the answers

Which of the following statements accurately describes how communication flows between source and destination?

Both directions, including feedback. Signup and view all the answers

What must occur before a message can be transferred in the communication process?

The sender must obtain the information. Signup and view all the answers

What is the main emphasis of communication as a system?

Complex activities of interactions Signup and view all the answers

Which stage of communication includes the source sending the message?

Stage I. Signup and view all the answers

Which factor does NOT influence communication as a system?

Emotional intelligence of participants Signup and view all the answers

Communication as a process is primarily about which of the following aspects?

The dynamic roles of participants Signup and view all the answers

What is a key outcome of effective communication as per the provided information?

Transfer of information Signup and view all the answers

The change in emotions of people during interactions is part of which aspect of communication?

Communication as a process Signup and view all the answers

Which of the following describes a limitation of the communication system?

Inability to control external factors Signup and view all the answers

Which statement correctly defines 'communication as a process'?

It involves multiple stages and interactions. Signup and view all the answers

Which of these is NOT a key characteristic of communication as a system?

Static role of participants Signup and view all the answers

What is the primary result of distortion in communication?

Making the message untrue or inaccurate Signup and view all the answers

Which type of noise is specifically related to environmental distractions during communication?

Physical noise Signup and view all the answers

What type of noise includes issues caused by personal emotions or mental states?

Psychological noise Signup and view all the answers

Which of the following is NOT a source of noise as stated in the provided content?

Emotional noise Signup and view all the answers

What distinguishes social noise from other types of noise in communication?

It involves interpersonal differences like cultural and personality traits. Signup and view all the answers

Which source of noise would be exemplified by a microphone malfunction during a presentation?

Technical noise Signup and view all the answers

In the context of barriers to effective communication, what can reduce the effectiveness of message delivery?

Presence of noise Signup and view all the answers

Which of the following factors does NOT usually contribute to social noise?

Distractions from loud surroundings Signup and view all the answers

Study Notes

Class Agreements & Contact Details

Emphasis on attendance and punctuality as essential for success.
Guidelines for mobile phone usage during sessions.
Importance of academic integrity in assessments.
Availability of peer counseling for support.
Instructor and teaching assistant contact information provided for communication.

Aims of the Course

Follow-up course to ENGL 157, focusing on administrative communication.
Develop skills in business and technical writing: memos, reports, letters, etc.
Enhance oral communication and presentation abilities.
Key concepts include communication process, receiver dynamics, information transfer, and organization.

Communication as a System

Involves multiple complex activities beyond speaking and listening.
Key conditioning factors include the number of participants, required resources, and activities involved in communication.
Effective communication is influenced by these factors to ensure the successful transfer and reception of information.

Communication as a Process

Involves dynamic roles of the speaker and listener throughout the interaction.
Progression from the start to the conclusion of communication is essential.
Emotional changes of participants significantly impact interactions.
Feedback mechanisms are critical for confirming message receipt and understanding.

Components of Effective Communication

Effective communication consists of a cyclical process involving the sender, message, and receiver.
Stage I highlights the transmission from the sender to the receiver.
Stage II emphasizes the feedback from receiver back to the sender.

Elements of the Communication Process

Source/Sender: Initiates the communication.
Information: Content to be communicated.
Channel: Packaging and transmission of information involving language choice, mode, formality, and genre conventions.
Destination/Receiver: Individual receiving the message.
Reaction: Response to the information communicated.

Effective Communication

Defined as achieving the desired outcome in the communication effort.
Characterized as a two-way process that demands skill and engagement from both sender and receiver.
Communication breakdown occurs when the intended message fails to reach its goals.

Barriers to Effective Communication

Main issues include distortion (altered meaning) and noise (environmental distractions).
Types of noise affecting communication:
- Physical noise: External sounds during interaction.
- Social noise: Variability due to personality and cultural differences.
- Technical noise: Failures in communication channels (e.g., devices).
- Psychological noise: Emotional states or mental distractions affecting interpretation.

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Description

This quiz covers the first lecture of ENGL 158, which provides an overview of the course and its key objectives. Students will explore essential communication skills needed for effective interaction in various contexts. Test your understanding of the course introduction here!