Questions and Answers
What does good communication on the job site affect?
safety, schedules, and budgets
What is giving and taking instructions an example of?
positive verbal communication
What is real listening?
an active process
What should you do if you are in the middle of a task and receive a phone call?
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Examples of an item a construction worker might read for work are:
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When looking for a specific installation procedure in a manual, what is the best way to find the information?
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Many of the rules that apply to writing paper-based documents also apply to what?
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What are disadvantages of using email versus paper-based delivery?
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If you do not understand what a speaker is saying, what should you do?
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What is an important attribute of an effective speaker?
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What is an important practice in writing to avoid errors that can cost time and money?
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What are special features in books that help locate information?
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Talking on the phone in front of co-workers, supervisors, and customers is considered what?
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To make sure your points are understood in an email, what can you do?
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When communicating on the job, what should you maintain?
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When listening to instructions, what is the best way to ensure you get all the information?
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When reading instructions or a series of steps, what should you do?
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With email, what is lost and what must be done to avoid misinterpretation?
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In the study of communication, noise is defined as what?
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What does folding your arms in front of you convey?
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Which document is a typical item that construction professionals need to read on the job?
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What should the rough draft of a document you are writing do?
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What is an important practice in writing to avoid errors that can cost time and money?
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Which of the following is one disadvantage of using email versus paper-based delivery?
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Which of the following is an example of positive verbal communication on the job?
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Which of the following are examples of positive nonverbal communication?
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Which is a typical example of an item a construction worker might read for work on a regular basis?
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When you are looking for a specific installation procedure in a manual, the best way to find the information is to __________.
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Text messages are best used for _________.
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Study Notes
Good Communication on the Job Site
- Essential for ensuring safety, adhering to schedules, and managing budgets.
Giving and Taking Instructions
- A prime example of positive verbal communication in a work environment.
Real Listening
- Defined as an active process involving engagement and response.
Handling Phone Calls
- Politely request to call back later if in the midst of a task.
Reading Materials for Construction Workers
- Includes materials list, construction drawings, safety instructions, and change orders.
Finding Installation Procedures
- Best approached by identifying and accessing the correct section of the manual directly.
Writing for Emails vs. Paper-based Documents
- Many writing rules for documents are applicable to email communication.
Disadvantages of Email
- Emails are less private than paper, and once sent, cannot be retrieved.
Understanding Speakers
- If unclear about a speaker's message, seek clarification by asking questions.
Attributes of an Effective Speaker
- Ability to explain and break down complex topics into simpler terms.
Importance of Accuracy in Writing
- Critical for avoiding errors that could lead to time and financial losses.
Features for Locating Information in Books
- Common aids include tables of contents, indexes, and glossaries.
Professionalism in Communication
- Speaking on the phone in the presence of colleagues, supervisors, or clients is considered rude.
Clarity in Email Communication
- Ensure comprehension by using concise formatting with bullet points or numbered lists.
Job Communication Practices
- Maintain eye contact and encourage note-taking from listeners.
Effective Listening Techniques
- To grasp all information, take notes, ask pertinent questions, and summarize instructions.
Reading Instructions
- Always read directions thoroughly to avoid misunderstandings.
Nonverbal Communication in Emails
- Nonverbal cues are absent; messages must be carefully crafted to prevent misinterpretation.
Noise in Communication
- Refers to anything that disrupts the clarity of the message being conveyed.
Body Language Signals
- Crossing arms can signal distance and reluctance to engage in conversation.
Common Documents in Construction
- Must-read items include construction drawings, code books, and installation manuals.
Document Drafting
- The initial draft should adhere to an outline and utilize gathered research.
Importance of Proofreading
- Essential practice to ensure the document is free from errors before finalizing.
Common Questions
- Disadvantage of emails includes the lack of privacy compared to traditional documents.
- Positive verbal communication is exemplified by the exchange of instructions.
- Examples of positive nonverbal communication include maintaining good posture and making eye contact.
- Common reading materials for construction workers often include the materials list.
Usage of Text Messages
- Best suited for brief and immediate messages.
Nonverbal Communication
- Important aspect of interpersonal communication, conveying messages through body language and demeanor.
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Description
Enhance your understanding of essential communication skills with these flashcards. Covering topics such as effective job site communication and the importance of active listening, this quiz will help you improve your verbal communication on the job. Test your knowledge and refine your skills today!
