Podcast
Questions and Answers
Why do speakers often forget the importance of questioning and listening during public speaking?
Why do speakers often forget the importance of questioning and listening during public speaking?
- They are influenced by their expert role. (correct)
- They become too familiar with their topic.
- They rely heavily on visual aids.
- They feel a sudden rush of confidence.
What behavior do audience members typically exhibit when a speaker has institutional clout?
What behavior do audience members typically exhibit when a speaker has institutional clout?
- They challenge the speaker's points immediately.
- They listen attentively without engagement. (correct)
- They critique the speaker's expertise.
- They actively participate in discussions.
What should a speaker do to effectively engage their audience?
What should a speaker do to effectively engage their audience?
- Ask questions and encourage audience participation. (correct)
- Speak continuously without pausing.
- Focus solely on delivering their expertise.
- Limit the time for audience inquiries.
What can happen if speakers do not ask questions during their presentations?
What can happen if speakers do not ask questions during their presentations?
What effect do external distractions have on our own distractions?
What effect do external distractions have on our own distractions?
What is a common misconception about expert speakers?
What is a common misconception about expert speakers?
How might an audience feel about a speaker who is perceived as an expert?
How might an audience feel about a speaker who is perceived as an expert?
What is one recommended method to engage the audience during a presentation?
What is one recommended method to engage the audience during a presentation?
What happens to an expert's mindset when they take to the stage?
What happens to an expert's mindset when they take to the stage?
How can a speaker relate their expertise to an audience effectively?
How can a speaker relate their expertise to an audience effectively?
What is the main purpose of a good reframe?
What is the main purpose of a good reframe?
Why may a speaker feel hesitant to engage in dialogue with their audience?
Why may a speaker feel hesitant to engage in dialogue with their audience?
What is the primary outcome the speaker aims for in their interaction with the audience?
What is the primary outcome the speaker aims for in their interaction with the audience?
What internal switch often gets triggered in speakers when they speak publicly?
What internal switch often gets triggered in speakers when they speak publicly?
What should a speaker do when a participant expresses doubt regarding a point made?
What should a speaker do when a participant expresses doubt regarding a point made?
Reframing is primarily used for which purpose?
Reframing is primarily used for which purpose?
What type of questions should a speaker aim to ask their audience?
What type of questions should a speaker aim to ask their audience?
How should a speaker ensure their audience hears both questions and answers?
How should a speaker ensure their audience hears both questions and answers?
Which statement correctly describes a well-executed reframe?
Which statement correctly describes a well-executed reframe?
What is one of the marks of a commanding speaker?
What is one of the marks of a commanding speaker?
What is a potential consequence of not engaging with the audience?
What is a potential consequence of not engaging with the audience?
What indicates an exceptional leader in the context of audience interactions?
What indicates an exceptional leader in the context of audience interactions?
How can a speaker subtly reframe a negative comment?
How can a speaker subtly reframe a negative comment?
How should a speaker respond if they do not receive an answer after asking a question?
How should a speaker respond if they do not receive an answer after asking a question?
What is a quick way to gauge the mood of a large audience?
What is a quick way to gauge the mood of a large audience?
What is suggested as an approach when receiving a multitude of comments from a participant?
What is suggested as an approach when receiving a multitude of comments from a participant?
What should a speaker do with a question that has been validated?
What should a speaker do with a question that has been validated?
A powerful reframing comment is capable of doing which of the following?
A powerful reframing comment is capable of doing which of the following?
What is the main purpose of having friends participate in a presentation practice exercise?
What is the main purpose of having friends participate in a presentation practice exercise?
What should presenters focus on during their initial practice according to the guidelines?
What should presenters focus on during their initial practice according to the guidelines?
What is generally discouraged when answering audience questions?
What is generally discouraged when answering audience questions?
After the first practice session, what should presenters prioritize?
After the first practice session, what should presenters prioritize?
Why is it important to connect with all parts of the audience when responding to questions?
Why is it important to connect with all parts of the audience when responding to questions?
How should presenters respond to the audience's comments and reactions?
How should presenters respond to the audience's comments and reactions?
What kind of questions should a speaker avoid during a presentation?
What kind of questions should a speaker avoid during a presentation?
What is a key aspect to remember after receiving audience feedback?
What is a key aspect to remember after receiving audience feedback?
What is a primary benefit of validating a great question from the audience?
What is a primary benefit of validating a great question from the audience?
What should be the focus when engaging in dialogue during a presentation?
What should be the focus when engaging in dialogue during a presentation?
What role does time management play in the practice exercise?
What role does time management play in the practice exercise?
How is successful audience engagement evaluated after a presentation?
How is successful audience engagement evaluated after a presentation?
Which of the following is NOT listed as a classic issue that can arise during a business presentation?
Which of the following is NOT listed as a classic issue that can arise during a business presentation?
What emotion is mentioned as commonly simmering below the surface during a business presentation?
What emotion is mentioned as commonly simmering below the surface during a business presentation?
What is a suggested strategy if a speaker is unsure about the understanding of a question from the audience?
What is a suggested strategy if a speaker is unsure about the understanding of a question from the audience?
In the sample politician's response regarding winning an election, which answer dodges the 'chance part' of the question?
In the sample politician's response regarding winning an election, which answer dodges the 'chance part' of the question?
Which of the following is a potential emotional state that may arise in audience members during a business presentation?
Which of the following is a potential emotional state that may arise in audience members during a business presentation?
What is a key focus when reframing a question during a presentation?
What is a key focus when reframing a question during a presentation?
Which of the following responses might be perceived as an avoidance of the question posed?
Which of the following responses might be perceived as an avoidance of the question posed?
What outcome is suggested by acknowledging the issues important to the audience during a presentation?
What outcome is suggested by acknowledging the issues important to the audience during a presentation?
Flashcards
Inviting Dialogue
Inviting Dialogue
The act of inviting and engaging with your audience by asking questions, encouraging their participation, and actively listening to their responses.
Relating Expertise
Relating Expertise
The ability to connect with your audience on a personal level by asking questions that demonstrate interest in their perspectives and concerns.
The Expert's Assumption
The Expert's Assumption
The belief that the speaker possesses all the knowledge and the audience is merely there to receive it. This can lead to one-sided communication.
Speaking Amnesia
Speaking Amnesia
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Institutional Clout
Institutional Clout
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Encouraging Questions
Encouraging Questions
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Relating Expertise to Audience Needs
Relating Expertise to Audience Needs
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Operating Under Assumptions
Operating Under Assumptions
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Distractions in speaking
Distractions in speaking
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Rephrasing a question
Rephrasing a question
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Expert speaker paradox
Expert speaker paradox
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Interactive questioning
Interactive questioning
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Token questions
Token questions
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Dialogue approach
Dialogue approach
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Working with audience answers
Working with audience answers
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Dialogue-building questions
Dialogue-building questions
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Validating questions
Validating questions
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Accessibility in dialogue
Accessibility in dialogue
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Inclusive engagement
Inclusive engagement
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Pausing for answers
Pausing for answers
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The 'no disengagement' rule
The 'no disengagement' rule
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Thematic connections
Thematic connections
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Confirming question understanding
Confirming question understanding
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Reframing
Reframing
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Redirecting Reframing
Redirecting Reframing
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Benefit Statement
Benefit Statement
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Listening Beyond the Barrage
Listening Beyond the Barrage
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Conceding Doubt Reframing
Conceding Doubt Reframing
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Allowing for Dissent
Allowing for Dissent
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Protective Reframing
Protective Reframing
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Assessing Controversy
Assessing Controversy
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Rephrasing Questions
Rephrasing Questions
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Reframing with Awareness
Reframing with Awareness
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What is the dialogue approach?
What is the dialogue approach?
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How to work with audience answers.
How to work with audience answers.
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What are dialogue-building questions?
What are dialogue-building questions?
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What is accessibility in dialogue?
What is accessibility in dialogue?
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What does it mean to validate questions?
What does it mean to validate questions?
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What is inclusive engagement?
What is inclusive engagement?
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What is 'speaking amnesia'?
What is 'speaking amnesia'?
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What does it mean to 'pause for answers?'
What does it mean to 'pause for answers?'
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Study Notes
Inviting Dialogue
- Speakers often forget to question and listen when presenting, acting as if they have amnesia, forgetting their role as an expert.
- This expert mentality often detaches the speaker from the audience, leading to a lack of engagement & interest from the crowd.
- A speaker's role is to relate their expertise to the audience's concerns/questions, not just to deliver information.
- A dialogue-focused presentation requires active audience engagement (early & frequently)
- Questions & answers should be seen as opportunities for the speaker to learn from audience perspectives.
- Audience members may not ask questions immediately which does not mean they are uninterested, a skilled speaker will actively encourage questions
- Using quick questions/discussion points/open-ended questions encourages audience engagement and keeps the speech dynamic.
- Speakers should not ignore questions, but instead should validate the questions asked and offer specific answers
- Validate, and give eye contact, but also include the wider audience
- Ramble answers should be avoided, keeping answers concise.
- Avoid questions/dialogues that are merely a way to fill time or avoid the speaker’s core message. Focus on questions that add value and interest from the audience.
- Reframe questions to change perspectives, offer new perspectives (the idea of reframing).
- Be willing to admit you don’t know, and take note of the emotions and concerns behind the questions.
- Consider audience's time limitations and be mindful not to dominate the session (don't spend more than 10-15 minutes on question and answers)
- Refrain from elaborate answers if the topic is addressed later in the presentation
- Choose questions that encourage various dialogue methods
- Speak to entire groups, not individuals, when responding to questions
- Creating a supportive and engaged audience is crucial for successful presentations
- Dialogue in a presentation needs to be actively cultivated from the start, not a "question-and-answer" session after the facts, but an opportunity to connect.
- Speakers must create a response habit early.
Asking Questions
- Early questions in the presentation create dialogue.
- Ask easily answerable questions to begin the dialogue.
- Create questions that generate various responses and can be followed up or expanded upon.
- Use questions to quickly gauge audience understanding, encouraging follow-ups & ideas from the group.
- The goal is to check audience comprehension and keep the audience engaged.
- Let audience members know that their participation is valuable & appreciated
- Questions should be clear, concise & easy for everyone to understand and engage with.
Answering Questions
- Validate questions to demonstrate appreciation and engage the questioner
- Give eye contact and speak directly to the questioner to show focus and consideration
- Respond to the questioner, but also the whole audience, including the entire audience
- Keep answers brief and to the point
- Give specific and helpful responses (adding value to the audience)
- Listen to audience questions, understand their concerns, and relate back to the wider group
- Encourage thoughtful responses, showing respect to all answers
- Don't bluff/make excuses for not knowing an immediate answer
- Adapt to questions in the presentation
- Reframe questions rather than ignoring them
Dialogue Don'ts
- Avoid judging the questions that you receive.
- Don't interrupt & listen thoroughly, listen beyond the immediate wording. Listen for the underlying emotions and concerns
- Allow audience members ample time to ask their question & answer
- Avoid jumping to conclusions.
- Don't respond to questions with hostility in spoken & written word.
- Don't get caught in ping-pong exchanges with an individual, keep the dialogue open to the wider audience
- Be willing to disagree or acknowledge that you don't know a question, reframing can be beneficial.
- Do not ignore questions
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