EMT Basic Chapter 4 Quiz & Flashcards on Radio Communication

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Questions and Answers

What should you do if you are dispatched to a residence for an 'ill person' who does not speak English?

Use short, simple questions and point to specific parts of your body to try to determine the source of the patient's complaint.

Communicating with hearing-impaired patients can be facilitated by doing all of the following, EXCEPT:

Speaking slowly

Exaggerating word pronunciation (correct)

Using written communication

Elevating the tone of your voice (correct)

You could be sued for ___________ if your radio report to the hospital describes the patient in a manner that injures his or her reputation.

Slander

When communicating information over the radio, what words should you use instead of 'yes' or 'no'?

Affirmative and negative. Signup and view all the answers

How is ethnocentrism defined?

Considering your own cultural values as more important when interacting with people of a different culture. Signup and view all the answers

What should you do if you determine that another ambulance is needed but you cannot contact the dispatcher?

Use the mobile radio in the ambulance to contact dispatch. Signup and view all the answers

Which of the following statements regarding standing orders is MOST correct?

They should be followed when physician contact is not possible. Signup and view all the answers

Which of the following statements is NOT appropriate to document in the narrative section of a PCR?

General impression revealed that the patient was intoxicated. Signup and view all the answers

General guidelines for effective radio communications include all of the following, EXCEPT:

Using 10 codes Signup and view all the answers

What should you do when a child starts crying because of his mother crying uncontrollably?

Consider asking the father to hold the child so you can assess him while your partner tries to calm the mother. Signup and view all the answers

What should you do if medical control gives you an order that seems inappropriate for the patient's condition?

Advise the physician that the order is unclear and ask for clarification. Signup and view all the answers

What is the MOST appropriate question to ask a 60-year-old man complaining of chest pain?

Do you have any heart problems or take any medications? Signup and view all the answers

Typical components of an oral patient report include all of the following, EXCEPT:

Set of baseline vital signs taken at the scene Signup and view all the answers

What should you do if a patient refuses EMS treatment and transport?

Ask a family member, law enforcement officer, or bystander to sign the form verifying that the patient refused to sign. Signup and view all the answers

When obtaining patient care orders from a physician, what is MOST important to remember?

His or her instructions are based on the information you provide. Signup and view all the answers

What should you do if you are unable to contact medical control while resuscitating a middle-aged female in cardiac arrest?

Follow locally established protocols or standing orders. Signup and view all the answers

What information included in a radio report to the receiving hospital should typically NOT be included?

Preliminary diagnosis of the patient's problem Signup and view all the answers

The official transfer of patient care occurs when the EMT does what?

Gives an oral report to the emergency room physician or nurse. Signup and view all the answers

What type of communications equipment functions as a radio receiver and searches across several frequencies?

Scanner Signup and view all the answers

Which of the following is NOT a function of the Federal Communications Commission (FCC)?

Maintaining communications equipment on the ambulance Signup and view all the answers

When communicating with a visually impaired patient, what should you determine?

The degree of the patient's impairment. Signup and view all the answers

How can you facilitate calming and reassuring an anxious patient?

By maintaining eye contact with the patient whenever possible. Signup and view all the answers

Immediately after being dispatched to a residence for an elderly patient with diabetic complications, what should you do?

Confirm with dispatch that you received the call information. Signup and view all the answers

When relaying patient information via radio, how should communications be?

Brief and easily understood. Signup and view all the answers

What is any radio hardware containing a transmitter and receiver located in a fixed location called?

Base station Signup and view all the answers

A ___________ receives messages and signals on one frequency and then automatically retransmits them on a second frequency.

Repeater Signup and view all the answers

During the alert and dispatch phase of EMS communications, the dispatcher's responsibilities include all of the following, EXCEPT:

Discouraging the caller from providing care until the EMS unit arrives Signup and view all the answers

After receiving online orders from medical control to perform a patient care intervention, what should you do?

Repeat the order to med control word for word. Signup and view all the answers

What must all information recorded on the PCR be considered?

Confidential. Signup and view all the answers

What should you state when you begin an oral report?

The patient's age, sex, and chief complaint. Signup and view all the answers

Study Notes

Patient Communication

Use simple questions and non-verbal cues when language barriers exist.
Avoid elevating voice or exaggerating pronunciation with hearing-impaired patients.

Legal and Ethical Considerations

Slander involves making false statements about a patient that damage their reputation.
Documenting subjective perceptions, such as intoxication, is inappropriate in patient care records.

Radio Communication Protocol

Use "affirmative" and "negative" instead of "yes" or "no" during radio communication.
Avoid using 10 codes; clarity should be prioritized for effective communication.
Information relayed via radio should be brief, clear, and not include preliminary diagnoses.

Emergency Response Protocol

In case of radio failure, use the mobile radio in the ambulance to contact dispatch.
Standing orders are applicable when direct physician contact is unavailable.
When unable to reach medical control in remote locations, follow established local protocols.

Patient Assessment

Ask pertinent questions about previous health issues and medications for chest pain patients.
The transfer of patient care occurs only after providing an oral report to hospital staff.

Handling Patient Refusal

If a patient refuses treatment, seek a witness to sign the refusal form for verification.

Communication with Specific Patient Groups

For visually impaired patients, assess the extent of their impairment to tailor communication.
Maintain eye contact to reassure anxious patients.

Dispatcher Responsibilities

Dispatchers confirm call information but should not dissuade callers from rendering aid.

Equipment and Communication Systems

A base station is fixed and contains a transmitter and receiver.
A repeater allows messages to be received on one frequency and retransmitted on another.
A scanner functions by searching multiple frequencies for communication.

Patient Care Documentation

All recorded information must remain confidential, ensuring patient privacy.
Open oral reports should start with the patient’s age, sex, and chief complaint.

Incident Management

Prioritize ongoing patient care before responding to additional emergency calls during active transport.

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Description

Test your knowledge of communication techniques in emergency medical situations with these flashcards from EMT Basic Chapter 4. Learn how to effectively interact with patients who have language and hearing barriers. Each card provides a scenario and the appropriate response to use.

EMT Basic Chapter 4 Flashcards