Podcast
Questions and Answers
What should you do if you are dispatched to a residence for an 'ill person' who does not speak English?
What should you do if you are dispatched to a residence for an 'ill person' who does not speak English?
Use short, simple questions and point to specific parts of your body to try to determine the source of the patient's complaint.
Communicating with hearing-impaired patients can be facilitated by doing all of the following, EXCEPT:
Communicating with hearing-impaired patients can be facilitated by doing all of the following, EXCEPT:
You could be sued for ___________ if your radio report to the hospital describes the patient in a manner that injures his or her reputation.
You could be sued for ___________ if your radio report to the hospital describes the patient in a manner that injures his or her reputation.
Slander
When communicating information over the radio, what words should you use instead of 'yes' or 'no'?
When communicating information over the radio, what words should you use instead of 'yes' or 'no'?
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How is ethnocentrism defined?
How is ethnocentrism defined?
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What should you do if you determine that another ambulance is needed but you cannot contact the dispatcher?
What should you do if you determine that another ambulance is needed but you cannot contact the dispatcher?
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Which of the following statements regarding standing orders is MOST correct?
Which of the following statements regarding standing orders is MOST correct?
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Which of the following statements is NOT appropriate to document in the narrative section of a PCR?
Which of the following statements is NOT appropriate to document in the narrative section of a PCR?
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General guidelines for effective radio communications include all of the following, EXCEPT:
General guidelines for effective radio communications include all of the following, EXCEPT:
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What should you do when a child starts crying because of his mother crying uncontrollably?
What should you do when a child starts crying because of his mother crying uncontrollably?
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What should you do if medical control gives you an order that seems inappropriate for the patient's condition?
What should you do if medical control gives you an order that seems inappropriate for the patient's condition?
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What is the MOST appropriate question to ask a 60-year-old man complaining of chest pain?
What is the MOST appropriate question to ask a 60-year-old man complaining of chest pain?
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Typical components of an oral patient report include all of the following, EXCEPT:
Typical components of an oral patient report include all of the following, EXCEPT:
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What should you do if a patient refuses EMS treatment and transport?
What should you do if a patient refuses EMS treatment and transport?
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When obtaining patient care orders from a physician, what is MOST important to remember?
When obtaining patient care orders from a physician, what is MOST important to remember?
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What should you do if you are unable to contact medical control while resuscitating a middle-aged female in cardiac arrest?
What should you do if you are unable to contact medical control while resuscitating a middle-aged female in cardiac arrest?
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What information included in a radio report to the receiving hospital should typically NOT be included?
What information included in a radio report to the receiving hospital should typically NOT be included?
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The official transfer of patient care occurs when the EMT does what?
The official transfer of patient care occurs when the EMT does what?
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What type of communications equipment functions as a radio receiver and searches across several frequencies?
What type of communications equipment functions as a radio receiver and searches across several frequencies?
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Which of the following is NOT a function of the Federal Communications Commission (FCC)?
Which of the following is NOT a function of the Federal Communications Commission (FCC)?
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When communicating with a visually impaired patient, what should you determine?
When communicating with a visually impaired patient, what should you determine?
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How can you facilitate calming and reassuring an anxious patient?
How can you facilitate calming and reassuring an anxious patient?
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Immediately after being dispatched to a residence for an elderly patient with diabetic complications, what should you do?
Immediately after being dispatched to a residence for an elderly patient with diabetic complications, what should you do?
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When relaying patient information via radio, how should communications be?
When relaying patient information via radio, how should communications be?
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What is any radio hardware containing a transmitter and receiver located in a fixed location called?
What is any radio hardware containing a transmitter and receiver located in a fixed location called?
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A ___________ receives messages and signals on one frequency and then automatically retransmits them on a second frequency.
A ___________ receives messages and signals on one frequency and then automatically retransmits them on a second frequency.
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During the alert and dispatch phase of EMS communications, the dispatcher's responsibilities include all of the following, EXCEPT:
During the alert and dispatch phase of EMS communications, the dispatcher's responsibilities include all of the following, EXCEPT:
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After receiving online orders from medical control to perform a patient care intervention, what should you do?
After receiving online orders from medical control to perform a patient care intervention, what should you do?
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What must all information recorded on the PCR be considered?
What must all information recorded on the PCR be considered?
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What should you state when you begin an oral report?
What should you state when you begin an oral report?
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Study Notes
Patient Communication
- Use simple questions and non-verbal cues when language barriers exist.
- Avoid elevating voice or exaggerating pronunciation with hearing-impaired patients.
Legal and Ethical Considerations
- Slander involves making false statements about a patient that damage their reputation.
- Documenting subjective perceptions, such as intoxication, is inappropriate in patient care records.
Radio Communication Protocol
- Use "affirmative" and "negative" instead of "yes" or "no" during radio communication.
- Avoid using 10 codes; clarity should be prioritized for effective communication.
- Information relayed via radio should be brief, clear, and not include preliminary diagnoses.
Emergency Response Protocol
- In case of radio failure, use the mobile radio in the ambulance to contact dispatch.
- Standing orders are applicable when direct physician contact is unavailable.
- When unable to reach medical control in remote locations, follow established local protocols.
Patient Assessment
- Ask pertinent questions about previous health issues and medications for chest pain patients.
- The transfer of patient care occurs only after providing an oral report to hospital staff.
Handling Patient Refusal
- If a patient refuses treatment, seek a witness to sign the refusal form for verification.
Communication with Specific Patient Groups
- For visually impaired patients, assess the extent of their impairment to tailor communication.
- Maintain eye contact to reassure anxious patients.
Dispatcher Responsibilities
- Dispatchers confirm call information but should not dissuade callers from rendering aid.
Equipment and Communication Systems
- A base station is fixed and contains a transmitter and receiver.
- A repeater allows messages to be received on one frequency and retransmitted on another.
- A scanner functions by searching multiple frequencies for communication.
Patient Care Documentation
- All recorded information must remain confidential, ensuring patient privacy.
- Open oral reports should start with the patient’s age, sex, and chief complaint.
Incident Management
- Prioritize ongoing patient care before responding to additional emergency calls during active transport.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge of communication techniques in emergency medical situations with these flashcards from EMT Basic Chapter 4. Learn how to effectively interact with patients who have language and hearing barriers. Each card provides a scenario and the appropriate response to use.
