Podcast
Questions and Answers
What should you do regarding the child's parents' explanation of the marks representing coining?
What should you do regarding the child's parents' explanation of the marks representing coining?
What is the most logical way of notifying the hospital while transporting a 54-year-old male in cardiac arrest?
What is the most logical way of notifying the hospital while transporting a 54-year-old male in cardiac arrest?
Communicating with hearing-impaired patients can be facilitated by doing all of the following, EXCEPT:
Communicating with hearing-impaired patients can be facilitated by doing all of the following, EXCEPT:
What type of communications equipment functions as a radio receiver and searches across several frequencies?
What type of communications equipment functions as a radio receiver and searches across several frequencies?
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General guidelines for effective radio communications include all of the following EXCEPT:
General guidelines for effective radio communications include all of the following EXCEPT:
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Which of the following statements regarding a patient refusal is MOST correct?
Which of the following statements regarding a patient refusal is MOST correct?
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When relaying patient information via radio, communications should be:
When relaying patient information via radio, communications should be:
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You could be sued for ______ if your radio report to the hospital describes the patient in a manner that injures his or her reputation.
You could be sued for ______ if your radio report to the hospital describes the patient in a manner that injures his or her reputation.
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You and your partner are dispatched to a residence for an 'ill person.' When you arrive, you find that the patient, a 4-year-old man, does not speak English. There are no relatives or bystanders present who can act as an interpreter. You should:
You and your partner are dispatched to a residence for an 'ill person.' When you arrive, you find that the patient, a 4-year-old man, does not speak English. There are no relatives or bystanders present who can act as an interpreter. You should:
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Which of the following has the weakest transmission signal and, as a result, is LEAST likely to be heard by the party being called?
Which of the following has the weakest transmission signal and, as a result, is LEAST likely to be heard by the party being called?
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Despite numerous, sincere efforts to convince a 40-year-old man to consent to EMS treatment and transport, he refuses. After explaining the potential consequences of his refusal and determining that he has decision-making capacity, you ask him to sign an EMS refusal form, but he refuses to do that as well. You should:
Despite numerous, sincere efforts to convince a 40-year-old man to consent to EMS treatment and transport, he refuses. After explaining the potential consequences of his refusal and determining that he has decision-making capacity, you ask him to sign an EMS refusal form, but he refuses to do that as well. You should:
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Immediately after being dispatched to a residence for an elderly patient with diabetic complications, you should:
Immediately after being dispatched to a residence for an elderly patient with diabetic complications, you should:
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You are dispatched to the residence of an Asian family for a child with a high fever. When you assess the child, you note that he has numerous red marks on his back. The child's parents explain that these marks represent coining - a traditional Asian healing practice in which hot coins are rubbed on the back. You should:
You are dispatched to the residence of an Asian family for a child with a high fever. When you assess the child, you note that he has numerous red marks on his back. The child's parents explain that these marks represent coining - a traditional Asian healing practice in which hot coins are rubbed on the back. You should:
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During your assessment of a 20-year-old man with a severe headache and nausea, you ask him when his headache began, but he does not answer your question immediately. You should:
During your assessment of a 20-year-old man with a severe headache and nausea, you ask him when his headache began, but he does not answer your question immediately. You should:
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When you begin an oral report, you should state the patient's age, sex, and:
When you begin an oral report, you should state the patient's age, sex, and:
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A ______ receives messages and signals on one frequency and then automatically retransmits them on a second frequency.
A ______ receives messages and signals on one frequency and then automatically retransmits them on a second frequency.
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After delivering your patient to the hospital, you sit down to complete the PCR. When documenting the patient's last blood pressure reading, you inadvertently write 120/60 instead of 130/70. To correct this mistake, you should:
After delivering your patient to the hospital, you sit down to complete the PCR. When documenting the patient's last blood pressure reading, you inadvertently write 120/60 instead of 130/70. To correct this mistake, you should:
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Two-way communication that requires the EMT to 'push to talk' and 'release to listen' describes what mode of communication?
Two-way communication that requires the EMT to 'push to talk' and 'release to listen' describes what mode of communication?
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A patient's refusal for EMS treatment and/or transport must be:
A patient's refusal for EMS treatment and/or transport must be:
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You are interviewing a 52-year-old man who complains of chest discomfort. The patient is a retired paramedic and is very anxious because he thinks he is having a heart attack. Which of the following statements would be appropriate to say?
You are interviewing a 52-year-old man who complains of chest discomfort. The patient is a retired paramedic and is very anxious because he thinks he is having a heart attack. Which of the following statements would be appropriate to say?
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Any radio hardware containing a transmitter and receiver that is located in a fixed location is called a:
Any radio hardware containing a transmitter and receiver that is located in a fixed location is called a:
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When providing a patient report via radio, you should protect the patient's privacy by:
When providing a patient report via radio, you should protect the patient's privacy by:
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You and your partner are attempting to resuscitate a middle-aged female in cardiac arrest. Because of the remote location you are in, you are unable to contact medical control. What should you do?
You and your partner are attempting to resuscitate a middle-aged female in cardiac arrest. Because of the remote location you are in, you are unable to contact medical control. What should you do?
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Your EMS system uses a computerized PCR in which you fill in the information electronically and then send it to the emergency department via a secure Internet server. The PCR has a comprehensive series of drop-down boxes, which are used to identify your assessment findings and specify the treatment that you provided; it also has a section for your narrative. When completing your PCR after a call, you should:
Your EMS system uses a computerized PCR in which you fill in the information electronically and then send it to the emergency department via a secure Internet server. The PCR has a comprehensive series of drop-down boxes, which are used to identify your assessment findings and specify the treatment that you provided; it also has a section for your narrative. When completing your PCR after a call, you should:
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In what manner should you act and speak with a patient?
In what manner should you act and speak with a patient?
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Which of the following statements regarding standing orders is MOST correct?
Which of the following statements regarding standing orders is MOST correct?
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You are assessing a 75-year-old woman with mild shortness of breath. As you are asking her questions regarding her chief complaint and medical history, you progressively move closer and closer to her. In doing this, it is important to remember that:
You are assessing a 75-year-old woman with mild shortness of breath. As you are asking her questions regarding her chief complaint and medical history, you progressively move closer and closer to her. In doing this, it is important to remember that:
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A 4-year-old boy had an apparent seizure. He is conscious and calm and is sitting on his mother's lap. His father is sitting in a nearby chair. The child's mother suddenly begins crying uncontrollably, which causes the child to start crying. You should:
A 4-year-old boy had an apparent seizure. He is conscious and calm and is sitting on his mother's lap. His father is sitting in a nearby chair. The child's mother suddenly begins crying uncontrollably, which causes the child to start crying. You should:
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A 60-year-old man complains of chest pain. He is conscious and alert and denies shortness of breath. Which of the following questions would be the MOST appropriate to ask him?
A 60-year-old man complains of chest pain. He is conscious and alert and denies shortness of breath. Which of the following questions would be the MOST appropriate to ask him?
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After receiving online orders from medical control to perform a patient care intervention, you should:
After receiving online orders from medical control to perform a patient care intervention, you should:
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Calming and reassuring an anxious patient can be facilitated by:
Calming and reassuring an anxious patient can be facilitated by:
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Medical control gives you an order that seems inappropriate for the patient's condition. After confirming that you heard the physician correctly, you should:
Medical control gives you an order that seems inappropriate for the patient's condition. After confirming that you heard the physician correctly, you should:
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The official transfer of patient care does not occur until the EMT:
The official transfer of patient care does not occur until the EMT:
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Typical components of an oral patient report include all of the following, EXCEPT:
Typical components of an oral patient report include all of the following, EXCEPT:
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When communicating with an older patient, it is important to remember that:
When communicating with an older patient, it is important to remember that:
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Which of the following statements regarding communication with a child is MOST correct?
Which of the following statements regarding communication with a child is MOST correct?
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While at the scene of a motor vehicle crash, you determine that there are two critically injured patients and that another ambulance is needed. You attempt to contact the dispatcher with your portable radio but are unsuccessful. You should:
While at the scene of a motor vehicle crash, you determine that there are two critically injured patients and that another ambulance is needed. You attempt to contact the dispatcher with your portable radio but are unsuccessful. You should:
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Study Notes
Communication with Patients
- For hearing-impaired patients, effective communication includes ensuring visibility of mouth movements and using pen and paper instead of altering voice tone.
- Speak calmly and clearly when conveying patient information via radio; avoid using 10 codes for better understanding.
- A mentally competent adult has the legal right to refuse EMS treatment and transport; documentation of the refusal is crucial.
Radio Communication
- Scanners function as radio receivers, searching multiple frequencies.
- For patient reports, clarity and brevity are essential; avoid lengthy transmissions.
- A repeater enhances signal transmission by automatically retransmitting messages on different frequencies.
Patient Assessment and Interaction
- Use simple, non-verbal communication techniques with patients who do not speak English, such as pointing to body parts for assessment.
- During assessments, allow patients time to respond to questions rather than rushing them.
- In communications with older adults, maintain a respectful approach; many are capable of understanding and answering questions clearly.
Handling Patient Refusals and Cultural Sensitivity
- Document any cultural practices observed that might affect treatment, such as traditional healing methods; do not deem them abusive without professional context.
- In case of a patient refusal, have a witness sign the refusal form if the patient declines to do so.
Legal and Documentation Matters
- Errors in patient care reports (PCR) should be corrected by drawing a line through the mistake and initialing the correction.
- Informed refusals must be documented appropriately to avoid legal complications.
- Ensure patient privacy during radio communications by not disclosing names and sensitive information.
Emergency Response Protocols
- Follow established protocols in the absence of medical control contact during emergency situations.
- Always provide a comprehensive oral report upon transferring patient care; include relevant patient history and complaints.
Communication Techniques with Different Age Groups
- When comforting children, respect their personal space and eliminate anxiety by offering familiar items or toys.
- The seated position is more appropriate when interacting with children to reduce fear and anxiety levels.
Addressing Difficult Situations
- In emergencies where radio communication fails, utilize the ambulance’s mobile radio or ask for assistance from law enforcement for critical updates to dispatch.
- When faced with an inappropriate medical order from medical control, seek clarification before proceeding with the instructions provided.
Best Practices for Patient Care
- Upon introducing patient care interventions, confirm understanding by repeating medical orders back for accuracy.
- Document all assessments thoroughly, as electronic systems may not capture every detail needed for patient care.
Patient Interaction Approach
- Maintain calmness and confidence when dealing with anxious patients; eye contact can build trust and reassurance.
- Utilize clear, non-technical language with patients to facilitate understanding and comfort during assessments.
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Description
Test your knowledge on effective communication techniques with hearing-impaired patients as covered in EMT Chapter 4. This quiz will challenge your understanding of best practices in patient interactions and help reinforce critical skills for emergency medical technicians.