Podcast
Questions and Answers
Empowering service personnel to deliver ______ service
Empowering service personnel to deliver ______ service
quality
According to ______, consumers have higher customer service expectations
According to ______, consumers have higher customer service expectations
Microsoft
The two Ps for customer service success are ______ and Process
The two Ps for customer service success are ______ and Process
People
Happy customers choose to ______ your business and have a higher lifetime value
Happy customers choose to ______ your business and have a higher lifetime value
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Customer service empowerment can be defined as ______ your support representatives to make real-time decisions
Customer service empowerment can be defined as ______ your support representatives to make real-time decisions
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Businesses adopting employee empowerment strategies can ______ customers better and boost their satisfaction
Businesses adopting employee empowerment strategies can ______ customers better and boost their satisfaction
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After creating a comfortable ______ at work and improving the value of the employees, you need to allow them to work independently
After creating a comfortable ______ at work and improving the value of the employees, you need to allow them to work independently
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Empowering employees gives them the authority, right ______, and systems to make customers happy.
Empowering employees gives them the authority, right ______, and systems to make customers happy.
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Micromanagement has a negative ______ that restricts freedom and affects work ambiance
Micromanagement has a negative ______ that restricts freedom and affects work ambiance
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Having a defined ______ helps to structure your resources efficiently to have the accountability of your team or individual agent
Having a defined ______ helps to structure your resources efficiently to have the accountability of your team or individual agent
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The key benefits of empowering employees include giving them ______ to handle customer queries independently.
The key benefits of empowering employees include giving them ______ to handle customer queries independently.
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Updated ______ should be circulated across sales, support, and marketing teams
Updated ______ should be circulated across sales, support, and marketing teams
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Empowering employees can improve ______ credibility.
Empowering employees can improve ______ credibility.
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Escalate the issue to the right ______ – Not necessarily all the time the issues will be support-related
Escalate the issue to the right ______ – Not necessarily all the time the issues will be support-related
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Empowering customer service teams requires ______ training of employees.
Empowering customer service teams requires ______ training of employees.
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Giving employees ownership for their own work will boost ______.
Giving employees ownership for their own work will boost ______.
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You need to define a ______ time for fixing an issue or answering a query
You need to define a ______ time for fixing an issue or answering a query
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Empowering employees can increase ______ productivity.
Empowering employees can increase ______ productivity.
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Visual engagement tools such as ______ & voice chat and co-browsing can be used to create emotional connections between customers and deliver a better experience to customers.
Visual engagement tools such as ______ & voice chat and co-browsing can be used to create emotional connections between customers and deliver a better experience to customers.
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You can assist your customers with ______ chat in order to reduce response time and boost customer satisfaction.
You can assist your customers with ______ chat in order to reduce response time and boost customer satisfaction.
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Combine co-browsing with ______ chat to control your customer’s browsers and proactively guide them in the right direction.
Combine co-browsing with ______ chat to control your customer’s browsers and proactively guide them in the right direction.
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Educate and assist your customers with ______ chat and voice chat for product demos or virtual training/support.
Educate and assist your customers with ______ chat and voice chat for product demos or virtual training/support.
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Train your customer ______ team regularly.
Train your customer ______ team regularly.
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Providing better ______ service training tips to your team will certainly help polish ways of customer interaction to deliver an excellent customer experience.
Providing better ______ service training tips to your team will certainly help polish ways of customer interaction to deliver an excellent customer experience.
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Key benefits of mentoring at the workplace include ______ job satisfaction
Key benefits of mentoring at the workplace include ______ job satisfaction
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Those businesses that welcome mentoring by ______ are benefited from the best training
Those businesses that welcome mentoring by ______ are benefited from the best training
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Soft communication skills at the workplace are very important and a part of ______ culture
Soft communication skills at the workplace are very important and a part of ______ culture
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Communicating politely with ______, colleagues, and team members helps you to develop better grounds for success
Communicating politely with ______, colleagues, and team members helps you to develop better grounds for success
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Delighting the customer with ______ conversations builds the customer’s confidence in your company
Delighting the customer with ______ conversations builds the customer’s confidence in your company
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Ensure your customers remember you ______ – Avoid responding passively to customer concerns
Ensure your customers remember you ______ – Avoid responding passively to customer concerns
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