15 Questions
What has contributed to more people living longer?
Better medical knowledge and technology
How has Canada's population changed in the last ten years?
It has welcomed close to 2.7 million permanent residents
What is a potential impact of global trade expansion?
Creation of new jobs in both manufacturing and service industries
What is climate change?
The movement of the temperature of the planet up or down over time
How did the COVID-19 pandemic affect carbon emissions?
It reduced carbon emissions by 7 percent
What has contributed to the efficiency of the modern farming industry?
The use of technology
What is the primary focus of empowering front-line workers?
Ensuring customer satisfaction
In the context of competitive strategies, what does 'restructuring and empowerment' typically involve?
Providing more autonomy and responsibility to front-line workers
What is the key factor driving the trend towards businesses becoming customer-driven?
Meeting the needs of customers
Which demographic characteristics are of particular interest in the social environment?
Age, race, and gender
What is the main purpose of demography?
Studying human population statistics
What action is necessary to ensure that employees can respond quickly to customer requests?
Providing training and equipment
What is a key aspect of being customer-driven in business?
Delivering products faster
What does 'concern for the environment' refer to in the context of the text?
Being mindful of environmental impact
How does providing autonomy to front-line workers benefit businesses?
By improving customer satisfaction
Test your knowledge of competitive environments, stakeholder recognition, employee empowerment, and concern for the environment in the context of customer service. Explore how firms can give employees decision-making authority to meet customer needs.
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