Employee Guidelines and Customer Service Etiquette Quiz
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Questions and Answers

According to the employee guidelines, what should an employee do if there is a line of customers and one pay station is not being used?

  • Direct traffic to the second pay station (correct)
  • Wait for the line to move
  • Ignore the situation
  • Take a break

    • What is the required dress code for employees on site?

  • EL Car Wash shirt with black shorts or pants (correct)
  • No specific dress code
  • EL Car Wash shirt with any color shorts or pants
  • Any shirt with black shorts or pants

    • What is the 10 Foot Rule?

  • Keep a 10-foot distance from customers
  • Only serve customers within 10 feet
  • Ignore customers within 10 feet
  • Smile and acknowledge a customer within 10 feet (correct)

    • When are employees allowed to use their cell phones?

    <p>They are not allowed to use their cell phones at pay stations</p> Signup and view all the answers

    What is the importance of teamwork according to the guidelines?

    <p>To keep an eye on teammates and help out</p> Signup and view all the answers

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