CH14-ICA-Employee Suggestions Awards and Benefits

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What do the awards for deserving suggestions in the text consist of?

Cash award, Token Gift, Letter of appreciation, Certificate of merit (correct)

Certificate of achievement, Gold medal, Public recognition, Monetary bonus

Token of appreciation, Cash prize, Trophy, Employee recognition

Employee of the Month title, Annual leave, Promotion, Public acknowledgment

What are the benefits for the organization from processing the deserving suggestions?

Development of coherent problem solving methodology (correct)

Decrease in employee involvement

Expansion of the company globally

Increase in salaries for employees

Which initiative encompasses proven and outstanding practices for management of organizations in the text?

Employee Incentive Program

Customer Loyalty Scheme

Productivity Enhancement Strategy

Business Excellence (BE) (correct)

What type of world is described in the text when discussing organizations aiming for excellence?

Dynamic, competitive, and volatile Signup and view all the answers

Which type of businesses can Business Excellence (BE) initiatives be applied to?

All kinds of businesses whether private or public, for-profit or not-for-profit Signup and view all the answers

Which of the following is mentioned as a practice for organizational improvement under Business Excellence (BE)?

Total Quality Management (TQM) Signup and view all the answers

What does Business Excellence (BE) aim to improve in manufacturing companies?

Operational practices and quality Signup and view all the answers

What types of organisations can benefit from Business Excellence (BE) according to the text?

Both private and public, for-profit and not-for-profit, small and large organizations Signup and view all the answers

How can implementing Business Excellence benefit a company's sales, revenues, and profits?

By reducing operational costs and improving quality Signup and view all the answers

Which term is used to describe organisations aiming for excellence in the text?

Business Excellence Signup and view all the answers

What is the main responsibility of ISO (International Organisation for Standardisation)?

Framing International Standards Signup and view all the answers

Which of the following is NOT a focus area for objectives set by a Management System?

Employee engagement Signup and view all the answers

How can Management System Standards help organizations achieve their objectives?

By managing interrelated business processes effectively Signup and view all the answers

What is the primary focus of ISO Standards?

Process standards applicable to product manufacturers and service providers Signup and view all the answers

Apart from tangible benefits, what other advantages does Business Excellence offer to companies?

Better employee engagement and satisfaction Signup and view all the answers

What is the main purpose of a Management System in an organization?

To manage interrelated business processes effectively Signup and view all the answers

What is the advantage of the High-Level Structure (HLS) in ISO Standards?

Facilitates greater integration of multiple standards within an organization Signup and view all the answers

Which clause of the High-Level Structure (HLS) deals with 'Context of the organization'?

Clause 7 Signup and view all the answers

What does ISO 45001:2018 certification represent in an organization?

Occupational Health & Safety Management System Signup and view all the answers

Which non-ISO standard focuses on Social Accountability?

SA 8000:2014 Signup and view all the answers

'Performance evaluation' is addressed in which clause of the High-Level Structure (HLS)?

Clause 10 Signup and view all the answers

What does SA 8000:2014 focus on in organizations?

Social Accountability Signup and view all the answers

'Normative references' is a clause included in the High-Level Structure (HLS) to provide:

Links to external standards that are referenced Signup and view all the answers

'Support' as a clause in the High-Level Structure (HLS) primarily deals with:

Providing resources, competence, and awareness to support the operation of processes Signup and view all the answers

What is the main purpose of CE Mark Certification?

To enable the export of products to the European Market Signup and view all the answers

How frequently are recertification audits conducted for ISO Standards?

Every three years Signup and view all the answers

What is the primary goal of Quality Circles (QC)?

To improve quality and productivity Signup and view all the answers

How many employees typically participate in a Quality Circle?

4-6 Signup and view all the answers

When did the concept of quality circles first originate?

1960s Signup and view all the answers

Who was the first to launch quality circles in India?

Bharat Heavy Electrical Limited (BHEL) Signup and view all the answers

What is the role of external certification bodies in implementing ISO Standards?

They conduct audits Signup and view all the answers

What is the frequency of surveillance audits for ISO Standards?

Every year Signup and view all the answers

Which step in the Twelve Steps of Problem Solving in QC involves identifying the root causes?

Step 6 Signup and view all the answers

What is the role of the Data Analysis step in the Twelve Steps of Problem Solving in QC?

Analyzing the data related to the problem Signup and view all the answers

Which problem-solving technique is used to visually represent the frequency or quantity of data?

Histogram Signup and view all the answers

What is the purpose of the Trial Implementation and Check Performance step in the Twelve Steps of Problem Solving in QC?

Testing the solution on a small scale Signup and view all the answers

Which of the following is an integrated steel plant in SAIL with active Quality Circles (QCs)?

Rashtriya Ispat Nigam Limited Signup and view all the answers

Which of the following is a problem-solving technique used to identify the possible causes of a problem?

Cause & Effect Diagram Signup and view all the answers

Which convention recognizes Quality Circles at the international level?

ICQCC (International Convention on Quality Control Circles) Signup and view all the answers

Which of the following is not a problem-solving technique used in Quality Circles?

Linear Regression Signup and view all the answers

What is the purpose of the Follow up Review step in the Twelve Steps of Problem Solving in QC?

Regularly reviewing the implemented solution Signup and view all the answers

Which of the following is a technique used to gather ideas from a group of people in Quality Circles?

Brainstorming Signup and view all the answers