CH14-ICA-Employee Suggestions Awards and Benefits

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Questions and Answers

What do the awards for deserving suggestions in the text consist of?

  • Cash award, Token Gift, Letter of appreciation, Certificate of merit (correct)
  • Certificate of achievement, Gold medal, Public recognition, Monetary bonus
  • Token of appreciation, Cash prize, Trophy, Employee recognition
  • Employee of the Month title, Annual leave, Promotion, Public acknowledgment

What are the benefits for the organization from processing the deserving suggestions?

  • Development of coherent problem solving methodology (correct)
  • Decrease in employee involvement
  • Expansion of the company globally
  • Increase in salaries for employees

Which initiative encompasses proven and outstanding practices for management of organizations in the text?

  • Employee Incentive Program
  • Customer Loyalty Scheme
  • Productivity Enhancement Strategy
  • Business Excellence (BE) (correct)

What type of world is described in the text when discussing organizations aiming for excellence?

<p>Dynamic, competitive, and volatile (A)</p> Signup and view all the answers

Which type of businesses can Business Excellence (BE) initiatives be applied to?

<p>All kinds of businesses whether private or public, for-profit or not-for-profit (C)</p> Signup and view all the answers

Which of the following is mentioned as a practice for organizational improvement under Business Excellence (BE)?

<p>Total Quality Management (TQM) (B)</p> Signup and view all the answers

What does Business Excellence (BE) aim to improve in manufacturing companies?

<p>Operational practices and quality (C)</p> Signup and view all the answers

What types of organisations can benefit from Business Excellence (BE) according to the text?

<p>Both private and public, for-profit and not-for-profit, small and large organizations (B)</p> Signup and view all the answers

How can implementing Business Excellence benefit a company's sales, revenues, and profits?

<p>By reducing operational costs and improving quality (B)</p> Signup and view all the answers

Which term is used to describe organisations aiming for excellence in the text?

<p><em>Business Excellence</em> (D)</p> Signup and view all the answers

What is the main responsibility of ISO (International Organisation for Standardisation)?

<p>Framing International Standards (C)</p> Signup and view all the answers

Which of the following is NOT a focus area for objectives set by a Management System?

<p>Employee engagement (B)</p> Signup and view all the answers

How can Management System Standards help organizations achieve their objectives?

<p>By managing interrelated business processes effectively (B)</p> Signup and view all the answers

What is the primary focus of ISO Standards?

<p>Process standards applicable to product manufacturers and service providers (B)</p> Signup and view all the answers

Apart from tangible benefits, what other advantages does Business Excellence offer to companies?

<p>Better employee engagement and satisfaction (C)</p> Signup and view all the answers

What is the main purpose of a Management System in an organization?

<p>To manage interrelated business processes effectively (D)</p> Signup and view all the answers

What is the advantage of the High-Level Structure (HLS) in ISO Standards?

<p>Facilitates greater integration of multiple standards within an organization (B)</p> Signup and view all the answers

Which clause of the High-Level Structure (HLS) deals with 'Context of the organization'?

<p>Clause 7 (C)</p> Signup and view all the answers

What does ISO 45001:2018 certification represent in an organization?

<p>Occupational Health &amp; Safety Management System (A)</p> Signup and view all the answers

Which non-ISO standard focuses on Social Accountability?

<p>SA 8000:2014 (A)</p> Signup and view all the answers

'Performance evaluation' is addressed in which clause of the High-Level Structure (HLS)?

<p>Clause 10 (C)</p> Signup and view all the answers

What does SA 8000:2014 focus on in organizations?

<p>Social Accountability (C)</p> Signup and view all the answers

'Normative references' is a clause included in the High-Level Structure (HLS) to provide:

<p>Links to external standards that are referenced (B)</p> Signup and view all the answers

'Support' as a clause in the High-Level Structure (HLS) primarily deals with:

<p>Providing resources, competence, and awareness to support the operation of processes (B)</p> Signup and view all the answers

What is the main purpose of CE Mark Certification?

<p>To enable the export of products to the European Market (B)</p> Signup and view all the answers

How frequently are recertification audits conducted for ISO Standards?

<p>Every three years (D)</p> Signup and view all the answers

What is the primary goal of Quality Circles (QC)?

<p>To improve quality and productivity (C)</p> Signup and view all the answers

How many employees typically participate in a Quality Circle?

<p>4-6 (C)</p> Signup and view all the answers

When did the concept of quality circles first originate?

<p>1960s (A)</p> Signup and view all the answers

Who was the first to launch quality circles in India?

<p>Bharat Heavy Electrical Limited (BHEL) (B)</p> Signup and view all the answers

What is the role of external certification bodies in implementing ISO Standards?

<p>They conduct audits (B)</p> Signup and view all the answers

What is the frequency of surveillance audits for ISO Standards?

<p>Every year (A)</p> Signup and view all the answers

Which step in the Twelve Steps of Problem Solving in QC involves identifying the root causes?

<p>Step 6 (B)</p> Signup and view all the answers

What is the role of the Data Analysis step in the Twelve Steps of Problem Solving in QC?

<p>Analyzing the data related to the problem (C)</p> Signup and view all the answers

Which problem-solving technique is used to visually represent the frequency or quantity of data?

<p>Histogram (B)</p> Signup and view all the answers

What is the purpose of the Trial Implementation and Check Performance step in the Twelve Steps of Problem Solving in QC?

<p>Testing the solution on a small scale (B)</p> Signup and view all the answers

Which of the following is an integrated steel plant in SAIL with active Quality Circles (QCs)?

<p>Rashtriya Ispat Nigam Limited (B)</p> Signup and view all the answers

Which of the following is a problem-solving technique used to identify the possible causes of a problem?

<p>Cause &amp; Effect Diagram (D)</p> Signup and view all the answers

Which convention recognizes Quality Circles at the international level?

<p>ICQCC (International Convention on Quality Control Circles) (A)</p> Signup and view all the answers

Which of the following is not a problem-solving technique used in Quality Circles?

<p>Linear Regression (A)</p> Signup and view all the answers

What is the purpose of the Follow up Review step in the Twelve Steps of Problem Solving in QC?

<p>Regularly reviewing the implemented solution (D)</p> Signup and view all the answers

Which of the following is a technique used to gather ideas from a group of people in Quality Circles?

<p>Brainstorming (D)</p> Signup and view all the answers

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