Employee Satisfaction and Leadership at Stone Stylists LTD

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Questions and Answers

What percentage did employee satisfaction decline at Stone Stylists LTD?

  • 20%
  • 25%
  • 28% (correct)
  • 32%

Which of the following is NOT a reason for the decline in employee morale?

  • Lack of acknowledgement and rewards
  • Employees feel undervalued
  • Autocratic leadership style
  • Increased transparency in leadership (correct)

How do employees at Stone Stylists LTD feel in relation to their involvement in decision-making?

  • Highly valued and important
  • Disengaged and lacking freedom (correct)
  • Engaged and active
  • Fully aligned with the company's objectives

What leadership style is attributed to James at Stone Stylists LTD?

<p>Autocratic and controlling (D)</p> Signup and view all the answers

What is the overall impact of the leadership style on employee morale at Stone Stylists LTD?

<p>Decrease in employee satisfaction (D)</p> Signup and view all the answers

What was the percentage increase in absenteeism at Stone Stylists LTD in 2024?

<p>12% (A)</p> Signup and view all the answers

Which of the following is NOT a recognized cause of absenteeism at Stone Stylists LTD?

<p>High pay incentives (A)</p> Signup and view all the answers

How do strict work schedules contribute to absenteeism at Stone Stylists LTD?

<p>They lead to dissatisfaction among employees. (D)</p> Signup and view all the answers

What is one effect of a lack of support for employees at Stone Stylists LTD?

<p>Increased pressure and stress. (A)</p> Signup and view all the answers

Which of the following statements best summarizes the overall impact of rising absenteeism on Stone Stylists LTD?

<p>It negatively impacts daily operations. (B)</p> Signup and view all the answers

What is a primary characteristic of James' management style at Stone Stylists LTD?

<p>Autocratic control (D)</p> Signup and view all the answers

Which consequence is most directly linked to James' insistence on mandatory weekend shifts?

<p>Employee frustration and low morale (D)</p> Signup and view all the answers

How does James' approach affect employee commitment at Stone Stylists LTD?

<p>It reduces commitment due to dissatisfaction (D)</p> Signup and view all the answers

What aspect of employee welfare is explicitly neglected due to James' management style?

<p>Work-life balance (D)</p> Signup and view all the answers

What impact does James' rigid management style have on employee engagement?

<p>It creates resentment leading to disengagement (B)</p> Signup and view all the answers

What is one primary effect of the poor communication at Stone Stylists LTD?

<p>Confusion about expectations (B)</p> Signup and view all the answers

Which of the following best identifies a cause of inefficiency in meetings at Stone Stylists LTD?

<p>Lack of planning for meetings (A)</p> Signup and view all the answers

What aspect of employee feedback contributes to unresolved issues at Stone Stylists LTD?

<p>Feedback is actively discouraged (D)</p> Signup and view all the answers

How does James's communication style impact the effectiveness of meetings?

<p>It causes confusion and inefficiency (A)</p> Signup and view all the answers

Which statement accurately reflects the meeting dynamics at Stone Stylists LTD?

<p>Meetings often leave employees unclear about expectations (A)</p> Signup and view all the answers

What is the primary skill gap identified in Stone Stylists LTD?

<p>Employees lack training to deliver new services. (B)</p> Signup and view all the answers

Which factor has contributed most to the skill gaps at Stone Stylists LTD?

<p>An absence of a structured training program. (C)</p> Signup and view all the answers

What decision by James has directly impacted employee training?

<p>He has refused to invest in employee training. (A)</p> Signup and view all the answers

How does the lack of training programs affect employees at Stone Stylists LTD?

<p>Employees are unable to meet consumer demands effectively. (D)</p> Signup and view all the answers

What new services are employees expected to provide that they currently lack training for?

<p>Hair extensions and beauty treatments. (A)</p> Signup and view all the answers

Flashcards

Employee misalignment

Employees feeling disconnected from the company's overall purpose and direction.

Autocratic leadership

A leadership style characterized by firm control, limited employee participation, and a focus on authority.

Lack of employee value

A feeling of being underestimated and unappreciated for one's contributions.

Employee recognition and rewards

The act of publicly acknowledging and rewarding employees for their hard work and achievements.

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Limited employee involvement

Employees feeling excluded from decision-making processes, leading to a lack of ownership and engagement.

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Absenteeism

The rate at which employees are absent from work.

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Rising Absenteeism

A significant increase in the absence of employees from work.

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Demotivation and Absenteeism

Employees who are not motivated or engaged in their work are more likely to be absent.

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Strict Work Schedules and Absenteeism

Rigid work schedules, especially mandatory weekend shifts, can make employees feel dissatisfied and lead to more absences.

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Lack of Support and Absenteeism

Lack of support from management or colleagues can contribute to stress and pressure, leading to higher absenteeism.

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Unproductive Meetings

Meetings lack structure, clear communication, and fail to address problems, leading to confusion about expectations.

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James' Communication Issues

James' communication skills are lacking, and there's no planning for meetings, making them inefficient.

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Lack of Employee Input

Employees are discouraged from sharing their thoughts, leading to unresolved issues and a lack of solutions.

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Poor Communication

Ineffective communication, where messages are unclear or misunderstood, leads to frustration and confusion.

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Meetings without Clear Goals

Meetings without clear goals or outcomes lead to wasted time and effort, as participants leave feeling confused.

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Skill Gap in Services

Employees lack the necessary training to offer services like hair extensions and beauty treatments, hindering the company's ability to keep up with client demands and stay competitive.

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Lack of Training Program

The company does not have a structured program for employees to learn new skills or enhance existing ones.

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Refusal to Invest in Training

The owner's reluctance to invest in employee training limits the company's ability to grow and adapt to changing market conditions.

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Informal Learning

The absence of a dedicated training program implies that employees rely solely on informal, unsystematic learning opportunities.

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Missed Opportunity for Growth

By failing to invest in training, the company is losing an opportunity to improve employee performance and productivity.

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Autocratic Management

A management style where the leader makes all decisions without employee input. Focuses on strict control and following orders.

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Rigid Work Schedules

A work environment where employees have inflexible schedules and limited freedom in their work hours.

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Employee Commitment

The employee's commitment to the company and their job. It's how much they care and put effort in.

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