Employee Satisfaction and Leadership at Stone Stylists LTD

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What percentage did employee satisfaction decline at Stone Stylists LTD?

20%

25%

28% (correct)

32%

Which of the following is NOT a reason for the decline in employee morale?

Lack of acknowledgement and rewards

Employees feel undervalued

Autocratic leadership style

Increased transparency in leadership (correct)

How do employees at Stone Stylists LTD feel in relation to their involvement in decision-making?

Highly valued and important

Disengaged and lacking freedom (correct)

Engaged and active

Fully aligned with the company's objectives

What leadership style is attributed to James at Stone Stylists LTD?

Autocratic and controlling Signup and view all the answers

What is the overall impact of the leadership style on employee morale at Stone Stylists LTD?

Decrease in employee satisfaction Signup and view all the answers

What was the percentage increase in absenteeism at Stone Stylists LTD in 2024?

12% Signup and view all the answers

Which of the following is NOT a recognized cause of absenteeism at Stone Stylists LTD?

High pay incentives Signup and view all the answers

How do strict work schedules contribute to absenteeism at Stone Stylists LTD?

They lead to dissatisfaction among employees. Signup and view all the answers

What is one effect of a lack of support for employees at Stone Stylists LTD?

Increased pressure and stress. Signup and view all the answers

Which of the following statements best summarizes the overall impact of rising absenteeism on Stone Stylists LTD?

It negatively impacts daily operations. Signup and view all the answers

What is a primary characteristic of James' management style at Stone Stylists LTD?

Autocratic control Signup and view all the answers

Which consequence is most directly linked to James' insistence on mandatory weekend shifts?

Employee frustration and low morale Signup and view all the answers

How does James' approach affect employee commitment at Stone Stylists LTD?

It reduces commitment due to dissatisfaction Signup and view all the answers

What aspect of employee welfare is explicitly neglected due to James' management style?

Work-life balance Signup and view all the answers

What impact does James' rigid management style have on employee engagement?

It creates resentment leading to disengagement Signup and view all the answers

What is one primary effect of the poor communication at Stone Stylists LTD?

Confusion about expectations Signup and view all the answers

Which of the following best identifies a cause of inefficiency in meetings at Stone Stylists LTD?

Lack of planning for meetings Signup and view all the answers

What aspect of employee feedback contributes to unresolved issues at Stone Stylists LTD?

Feedback is actively discouraged Signup and view all the answers

How does James's communication style impact the effectiveness of meetings?

It causes confusion and inefficiency Signup and view all the answers

Which statement accurately reflects the meeting dynamics at Stone Stylists LTD?

Meetings often leave employees unclear about expectations Signup and view all the answers

What is the primary skill gap identified in Stone Stylists LTD?

Employees lack training to deliver new services. Signup and view all the answers

Which factor has contributed most to the skill gaps at Stone Stylists LTD?

An absence of a structured training program. Signup and view all the answers

What decision by James has directly impacted employee training?

He has refused to invest in employee training. Signup and view all the answers

How does the lack of training programs affect employees at Stone Stylists LTD?

Employees are unable to meet consumer demands effectively. Signup and view all the answers

What new services are employees expected to provide that they currently lack training for?

Hair extensions and beauty treatments. Signup and view all the answers