Leadership and Decision Making Quiz
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Questions and Answers

What is a crucial aspect of humility in leadership?

  • Avoiding feedback from employees
  • Dominating conversations
  • Always having all the answers
  • Being open to learning from others (correct)

    • Open communication fosters distrust among employees.

    False

    What does authentic leadership emphasize?

    Self-awareness and integrity

    The two main types of decisions are __________ and __________.

    <p>programmed, non-programmed</p> Signup and view all the answers

    Match the types of decisions with their descriptions:

    <p>Strategic Decisions = Set the course of an organisation Tactical Decisions = Decide how things will get done Operational Decisions = Made daily by employees</p> Signup and view all the answers

    Which of the following reflects the concept of taking stock of who you are now?

    <p>Recognizing your weaknesses</p> Signup and view all the answers

    Journaling can be a useful tool for reflecting on successes and challenges.

    <p>True</p> Signup and view all the answers

    What is one way to make integrity a priority in leadership?

    <p>Identifying core values</p> Signup and view all the answers

    Which follower readiness level describes individuals who are enthusiastic but lack the skills to perform effectively?

    <p>Low competence, high commitment</p> Signup and view all the answers

    Path-Goal Theory suggests that leaders should help followers by removing obstacles to performance.

    <p>True</p> Signup and view all the answers

    What is a significant contributor to employee turnover?

    <p>Person-organisation misfit</p> Signup and view all the answers

    Effective onboarding has no impact on job satisfaction.

    <p>False</p> Signup and view all the answers

    What are the four follower readiness levels defined in SLT?

    <p>Low competence, high commitment; Low competence, low commitment; Moderate to high competence, variable commitment; High competence, high commitment</p> Signup and view all the answers

    In SLT, the leadership style suitable for followers with high competence and high commitment is called ______.

    <p>Delegating</p> Signup and view all the answers

    What role do organizational insiders play in new employee onboarding?

    <p>They support new employees in understanding company culture and politics.</p> Signup and view all the answers

    Match the following SLT leadership styles with their follower readiness level:

    <p>Directing = Low competence, high commitment Coaching = Low competence, low commitment Supporting = Moderate to high competence, variable commitment Delegating = High competence, high commitment</p> Signup and view all the answers

    Formal orientation programs are designed to introduce new employees to the company's ___, ___, and ___ structure.

    <p>history, goals, culture</p> Signup and view all the answers

    Match the following onboarding methods with their descriptions:

    <p>Multiple Interviews = Assess cultural fit through peer interaction Formal Orientation Programs = Structured introduction to company history and culture Mentoring = Support from experienced employees for guidance Proactive Adjustment = Seeking feedback to match company culture</p> Signup and view all the answers

    Which principle is NOT part of the Path-Goal Theory of Leadership?

    <p>High performance will be ignored</p> Signup and view all the answers

    Which factor is not mentioned as part of a successful onboarding process?

    <p>Salary negotiation</p> Signup and view all the answers

    SLT has been universally accepted as the best model for all leadership situations.

    <p>False</p> Signup and view all the answers

    Who developed the Path-Goal Theory of Leadership?

    <p>Robert House</p> Signup and view all the answers

    Networking is essential for new employees when a company lacks a structured onboarding approach.

    <p>True</p> Signup and view all the answers

    What do effective onboarding processes enhance in new employees?

    <p>Acceptance, confidence, and understanding of the organization's culture.</p> Signup and view all the answers

    What does a high LPC score indicate about a leader's style?

    <p>They are people-oriented.</p> Signup and view all the answers

    Low LPC leaders are most effective in situations with moderate favourableness.

    <p>False</p> Signup and view all the answers

    Name the three factors that determine a situation's favourableness according to Fiedler.

    <p>Leader-subordinate relations, position power, task structure.</p> Signup and view all the answers

    Individuals with a low LPC score are classified as ______ leaders.

    <p>task-oriented</p> Signup and view all the answers

    Match the following leadership styles with their effectiveness situation:

    <p>Low LPC = Highly unfavourable situations High LPC = Highly favourable situations</p> Signup and view all the answers

    Which leadership style is associated with positive perceptions of a least preferred coworker?

    <p>People-oriented</p> Signup and view all the answers

    Fiedler's theory suggests that leadership style is a stable personality trait.

    <p>True</p> Signup and view all the answers

    What is the primary contribution of Fiedler's Contingency Theory?

    <p>It acknowledges the importance of context in leadership.</p> Signup and view all the answers

    What should individual goals do in relation to group goals?

    <p>Support and contribute to group goals</p> Signup and view all the answers

    Active learners prefer to work alone rather than in groups.

    <p>False</p> Signup and view all the answers

    What is a key characteristic of sensing learners?

    <p>They favour concrete information and practical applications.</p> Signup and view all the answers

    The group production team is assessed based on quality, time, and _____ of bringing a product to market.

    <p>costs</p> Signup and view all the answers

    What can undermine teamwork and collaboration in a group?

    <p>Rewards focused solely on individual achievements</p> Signup and view all the answers

    Match the type of learner with their preference:

    <p>Active Learners = Engage through doing and collaboration Reflective Learners = Contemplate information quietly Sensing Learners = Prefer concrete information Intuitive Learners = Drawn to abstract concepts</p> Signup and view all the answers

    Incentive alignment means that rewards should only focus on group achievements.

    <p>False</p> Signup and view all the answers

    What kind of tasks do intuitive learners enjoy?

    <p>Exploring abstract concepts and relationships between ideas.</p> Signup and view all the answers

    Which management function involves setting objectives and determining a course?

    <p>Planning</p> Signup and view all the answers

    The triple bottom line measures business performance along economic dimensions only.

    <p>False</p> Signup and view all the answers

    What are the three basic types of planning?

    <p>Strategic, Tactical, Operational</p> Signup and view all the answers

    A manager who is responsible for managing a clearly identifiable revenue-producing unit is called a __________.

    <p>General Manager</p> Signup and view all the answers

    Match the following managerial roles with their descriptions:

    <p>Figurehead = Represents the organization in formal matters Leader = Defines relationship between manager and employee Monitor = Receives and collects information Entrepreneur = Indicates change</p> Signup and view all the answers

    Which of the following best describes a Project Manager's responsibilities?

    <p>Planning, executing, and closing projects</p> Signup and view all the answers

    Corporate Social Responsibility (CSR) means a corporation focuses solely on profit maximization.

    <p>False</p> Signup and view all the answers

    What do we call the social and informal sources of influence used to inspire action taken by others?

    <p>Leadership</p> Signup and view all the answers

    To ensure performance does not deviate from standards, management engages in __________.

    <p>Controlling</p> Signup and view all the answers

    Match the following types of managers with their roles:

    <p>Top Managers = Responsible for organization’s vision and strategy Functional Managers = Efficiency and effectiveness of a specific area Line Managers = Directly leads functions contributing to products/services Team Managers = Coordinates a subgroup of a specific function</p> Signup and view all the answers

    Which aspect of the P-O-L-C framework focuses on establishing performance standards?

    <p>Controlling</p> Signup and view all the answers

    In-role performance includes tasks outside of formal job descriptions.

    <p>False</p> Signup and view all the answers

    What is the role of a Liaison in managerial roles?

    <p>Interacts with peers and people outside the organization</p> Signup and view all the answers

    Managers need to evaluate the success of their __________ and take corrective measures.

    <p>plans</p> Signup and view all the answers

    Match the types of planning with their descriptions:

    <p>Strategic Planning = Long-term planning using SWOT analysis Tactical Planning = Medium-term planning with specific means Operational Planning = Short-term specific action steps</p> Signup and view all the answers

    What does an open office layout typically promote?

    <p>Collaboration among employees</p> Signup and view all the answers

    The dress code in a workplace can indicate the level of formality and expectations.

    <p>True</p> Signup and view all the answers

    What should you pay attention to during an interview or site visit for signs of the company's culture?

    <p>Physical cues such as office layout and employee demeanor.</p> Signup and view all the answers

    The presence of a detailed employee handbook may indicate a preference for ______ or strict adherence to rules.

    <p>flexibility</p> Signup and view all the answers

    Match the actions with their purpose related to understanding workplace culture:

    <p>Observing Office Layout = Assessing collaboration Reading Employee Reviews = Understanding employee satisfaction Asking about Ideal Candidate = Identifying company expectations Gauging Employee Demeanor = Evaluating morale</p> Signup and view all the answers

    Which of the following is an important strategy to employ for successful onboarding?

    <p>Active Observation</p> Signup and view all the answers

    It's advisable to trust your instincts when assessing if a workplace is the right cultural fit.

    <p>True</p> Signup and view all the answers

    What factors contribute to understanding employee turnover during an interview?

    <p>Reasons for previous incumbent's departure.</p> Signup and view all the answers

    Which leadership style is most effective with employees who are highly skilled and motivated to achieve?

    <p>Achievement-oriented</p> Signup and view all the answers

    Transactional leaders prioritize aligning employee goals with those of the organization.

    <p>False</p> Signup and view all the answers

    What is the primary purpose of Vroom and Yetton's Normative Decision Model?

    <p>To determine the optimal level of employee involvement in decision making.</p> Signup and view all the answers

    Involving employees in decision making is characteristic of the __________ leadership style.

    <p>Participative</p> Signup and view all the answers

    Match the following leadership styles with their characteristics:

    <p>Directive = Provides clear instructions and expectations Supportive = Offers emotional support and concern for well-being Participative = Involves employees in decision-making Achievement-oriented = Sets challenging goals for excellence</p> Signup and view all the answers

    Which decision-making style involves the leader consulting with the team as a whole before making a decision?

    <p>Consult Group</p> Signup and view all the answers

    The supportive leadership style is beneficial only for employees performing advanced tasks.

    <p>False</p> Signup and view all the answers

    What are the four leadership styles mentioned in the content?

    <p>Directive, Supportive, Participative, Achievement-oriented</p> Signup and view all the answers

    Which of the following is NOT a characteristic of poor listening?

    <p>Eliminating distractions</p> Signup and view all the answers

    Active listening includes giving the speaker your full attention.

    <p>True</p> Signup and view all the answers

    What is one way to demonstrate understanding during listening?

    <p>Provide feedback</p> Signup and view all the answers

    The ______ of communication includes body language and facial expressions.

    <p>nonverbal aspects</p> Signup and view all the answers

    Which factor does NOT affect the outcome of communication in an organization?

    <p>Company colors</p> Signup and view all the answers

    Match the following types of communication with their characteristics:

    <p>Verbal = Uses oral messages for immediate feedback Written = Conveys messages through texts and documents Nonverbal = Includes body language, tone, and facial expressions Visual = Utilizes images, charts, and diagrams</p> Signup and view all the answers

    What is storytelling used for in verbal communication?

    <p>To build shared understanding and clarify values</p> Signup and view all the answers

    Poor communication can lead to increased employee morale.

    <p>False</p> Signup and view all the answers

    Which personality trait is associated with better emotional regulation and lower levels of workplace stress?

    <p>Low neuroticism</p> Signup and view all the answers

    Individuals with high neuroticism are typically more successful in their careers than those with low neuroticism.

    <p>False</p> Signup and view all the answers

    What term describes an individual's ability to regulate their actions and presentation in social contexts?

    <p>Self-monitoring</p> Signup and view all the answers

    A person who tends to take initiative to address issues and solve problems is described as having a __________ personality.

    <p>proactive</p> Signup and view all the answers

    Match the following traits with their descriptions:

    <p>Self-esteem = Overall positive feelings about oneself Self-efficacy = Belief in one's capability to perform a task High self-monitoring = Adapts behavior to social contexts Low neuroticism = Experience positive moods more frequently</p> Signup and view all the answers

    Which of the following describes individuals who adapt their behavior in different social scenarios?

    <p>High self-monitors</p> Signup and view all the answers

    Individuals with high self-monitoring are less likely to engage in impression management.

    <p>False</p> Signup and view all the answers

    What can be a consequence of high neuroticism in management positions?

    <p>Cultivating an unfair work climate</p> Signup and view all the answers

    Which of the following is a characteristic of written communication in business?

    <p>It allows messages to be read by many people simultaneously.</p> Signup and view all the answers

    Nonverbal communication is less significant than verbal communication in conveying messages.

    <p>False</p> Signup and view all the answers

    What is the significance of tone in communication?

    <p>Tone can change a message's meaning.</p> Signup and view all the answers

    Written communication in business includes memos, proposals, ______, and letters.

    <p>emails</p> Signup and view all the answers

    Match the following nonverbal cues with their meanings:

    <p>Body language = Communicates sincerity and professionalism Eye contact = Varies across cultures Facial expressions = Conveys emotions Posture = Indicates interest and confidence</p> Signup and view all the answers

    What percentage of companies consider writing skills when hiring?

    <p>91%</p> Signup and view all the answers

    Adequate personal space norms are the same across all cultures.

    <p>False</p> Signup and view all the answers

    What is one potential effect of nonverbal communication on job offers?

    <p>Nonverbal cues can influence judges' assessments of social skills.</p> Signup and view all the answers

    Which communication channel is considered the richest?

    <p>Face-to-face conversation</p> Signup and view all the answers

    Written communication is more effective for conveying feelings than verbal communication.

    <p>False</p> Signup and view all the answers

    What is one major challenge of using email for communication?

    <p>Information overload</p> Signup and view all the answers

    Face-to-face conversations and video conferencing allow senders and receivers to see __________ and hear __________.

    <p>body language; tone of voice</p> Signup and view all the answers

    Which of the following is NOT a tip for effective email communication?

    <p>Write in all caps for emphasis</p> Signup and view all the answers

    Match the following communication channels with their level of information richness:

    <p>Face-to-face = Richest Phone calls = Medium-rich Email = Medium-rich Formal written documents = Least rich</p> Signup and view all the answers

    A phone call allows for immediate feedback and conveys body language.

    <p>False</p> Signup and view all the answers

    What type of communication is better for conveying facts?

    <p>Written communication</p> Signup and view all the answers

    Study Notes

    Organisational Culture

    • A system of shared assumptions, values, and beliefs that influence employee behavior and organizational performance.
    • Largely invisible, like the sea to fish. Awareness usually comes from comparing it to other organizations.
    • Can be a significant asset or a liability, with rare, hard-to-imitate cultures providing a competitive advantage.
    • A 2007 Bain & Company survey highlighted culture as essential for business success (equal in importance to strategy).
    • Positive culture links to increased performance metrics (e.g., revenue, market share, stock price).
    • A poor culture leads to performance difficulties, potential organizational failure, and resistance to change.
    • Stronger influence on employee behavior than formal rules and regulations.

    Levels of Organisational Culture

    • Assumptions: Fundamental, unstated beliefs about human nature and reality.
    • Values: Shared principles, standards, and goals.
    • Artifacts: Visible, tangible aspects (e.g., office layout, company policies, executive "open door" policy, frequent company picnics).

    Organisational Culture Profile (OCP)

    • A framework identifying seven different values to characterize organizational culture.
    • Innovative Cultures: Flexible, adaptable, open to experimentation, flat hierarchies.
    • Aggressive Cultures: Highly competitive, focused on outperforming rivals.
    • Outcome-Oriented Cultures: Prioritize achievement, results, and action, focusing on performance indicators, not seniority.
    • Stable Cultures: Predictable, rule-oriented, and bureaucratic.
    • People-Oriented Cultures: Value fairness, supportiveness, and respect.
    • Team-Oriented Cultures: Emphasize collaboration, cooperation, and teamwork.
    • Detail-Oriented Cultures: Emphasize precision and attention to detail.

    Strength of Organisational Culture

    • A strong culture is one where members share similar values.
    • Can both benefit and harm depending on values.
    • Positive impacts involve influencing employee behaviors and thinking, but negative impacts can make change difficult.

    Subcultures and Countercultures

    • Subcultures: Cultures that develop within different departments, branches, or locations.
    • Countercultures: Shared values and beliefs that directly oppose the organization's dominant culture.

    Creation of Cultures

    • Founder values significantly influence early organizational culture.
    • Founders' values, personalities, and backgrounds strongly shape initial rules, structure, and hiring processes.

    Maintenance of Cultures

    • Attraction-Selection-Attrition (ASA): Organizations attract, select, and retain individuals who align with the culture.
    • Effective onboarding programs help new employees understand and assimilate into the existing culture.

    Maintaining Organizational Culture

    • Formal orientation programs help convey organizational history, current goals, and culture.
    • Leadership plays a significant role in building and maintaining organizational culture.
    • Leaders embody values through behavior, reactions, and priorities.
    • Reward systems reinforce organizational values and expected behaviors.
    • New symbols, rituals, and stories reinforce organizational values.

    Impact of leadership behaviors

    • People-oriented behaviors tend to improve employee satisfaction and positive reactions.
    • Task-oriented behaviors tend to increase productivity.
    • Leaders, through their actions and modeling, create a powerful impact on organisational culture.
    • Leaders prioritize certain values through their words, actions, and reactions during various situations.

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    Organisational Culture - Chapter 8 PDF

    Description

    This quiz explores crucial aspects of leadership, including humility, integrity, and follower readiness levels. Test your knowledge on decision types, Path-Goal Theory, and effective onboarding practices in organizational settings.

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