Employee Orientation and Onboarding Process

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Questions and Answers

What is the primary function of a virtual classroom?

To enable asynchronous learning only.

To restrict communication to only written text.

To provide recorded lectures without any interaction.

To facilitate live discussions and communication among remote learners. (correct)

Which supplier offers access to a vast array of educational content including cases and courses?

Grovo

Open Sesame

Pathgather

Skillsoft (correct)

What type of learning content does Grovo specialize in?

Interactive simulations.

Short, micro learning content. (correct)

Long-form video courses.

Comprehensive online degree programs.

Which statement accurately describes Open Sesame?

It combines and curates online courses from various sources. Signup and view all the answers

Which companies are mentioned as employers that assist their employees in enrolling in MOOCs?

L’Oréal, Marks & Spencer, and AT&T. Signup and view all the answers

What is one of the primary goals of employee orientation?

To make new employees feel welcomed and part of the team Signup and view all the answers

What was a significant change in AT&T's business strategy from 2000 to 2020?

Increase in software dependency to 75% Signup and view all the answers

When does onboarding ideally begin?

Before the person’s first day Signup and view all the answers

Which of the following is NOT a purpose of employee orientation?

Identifying potential leadership roles immediately Signup and view all the answers

Why might a controlled study be preferred for evaluating a training program's effects?

It reduces bias by controlling variables. Signup and view all the answers

What percentage of AT&T's business was software dependent by 2020?

75% Signup and view all the answers

What kind of information should be covered during the onboarding process?

Basic information such as e-mail access and personnel policies Signup and view all the answers

How can onboarding support emotional attachment to the firm?

By fostering relationships with colleagues and team members Signup and view all the answers

Which of the following best describes AT&T's market positioning in the early 2000s?

Dominant landline service provider Signup and view all the answers

How long does an onboarding program typically last?

It can take several hours, depending on the content covered Signup and view all the answers

What is a crucial step for employers once employees are hired?

Training and development Signup and view all the answers

What is a suggested first day activity during onboarding?

A lunch with colleagues Signup and view all the answers

What type of future is AT&T aiming for according to the current strategy?

A digital future Signup and view all the answers

What should managers do after about two weeks of onboarding?

Discuss any concerns the employee might have Signup and view all the answers

Which areas were highlighted as part of managerial focus in earlier chapters?

Interviewing and employee selection Signup and view all the answers

What was the status of AT&T’s wireless network data traffic in 2000?

Negligible Signup and view all the answers

Which company is noted for using videos in its dealer training sessions to simulate customer interactions?

Ford Motor Company Signup and view all the answers

What is the primary benefit of vestibule training?

It allows training on high-cost or dangerous equipment safely. Signup and view all the answers

Which of the following is an example of Electronic Performance Support Systems (EPSS)?

A computerized tool that assists in troubleshooting. Signup and view all the answers

Why might simulated training be the only practical option for certain professions such as pilots?

Due to the high risks and costs associated with on-the-job training. Signup and view all the answers

What do Electronic Performance Support Systems (EPSS) help reduce for service representatives at Dell?

The amount of information service reps must memorize. Signup and view all the answers

What type of training takes place in a separate room or area from the actual job site?

Vestibule training Signup and view all the answers

Which of the following companies is mentioned as a client of customized EPSS solutions?

L’Oréal Signup and view all the answers

What is one of the main purposes of using audiovisual-based training techniques?

To provide simulations for practical problem-solving. Signup and view all the answers

What is the first step in the ADDIE training process?

Analyze the training need Signup and view all the answers

Which of the following best describes strategic training needs analysis?

It assesses long-term training needs related to strategic goals. Signup and view all the answers

What is the final step in the ADDIE training process?

Evaluate the course's effectiveness Signup and view all the answers

Which method could be used during the implementation phase of training?

Online training Signup and view all the answers

What was the primary reason for Signicast Corp. to analyze training needs?

To prepare for the new high-tech plant's operational demands Signup and view all the answers

What does the 'design' step in the ADDIE process entail?

Creating training materials and a structured program Signup and view all the answers

In the context of the ADDIE training model, which aspect does 'develop' refer to?

Assembling the training materials Signup and view all the answers

What is a possible outcome of failing to perform a training needs analysis?

Misalignment of training programs with employee capabilities Signup and view all the answers

Study Notes

Employee Orientation/Onboarding

Employee orientation (onboarding) provides new employees with essential background information
The goal of onboarding is to empower new employees to effectively perform their roles and foster emotional attachment to the company.
Orientation typically involves:
- Welcoming new employees
- Providing crucial information (e.g., email access, company policies, benefits, and work expectations)
- Offering a comprehensive understanding of the company's history, present status, culture, future goals, and vision.
- Integrating employees into the company's culture and work practices.
Onboarding ideally begins before the employee’s first day, with the following elements:
- A welcome note
- Orientation schedule
- A list of documents required on their first day (e.g., tax documents)
On the first day, ensure that:
- Colleagues are aware of the new employee's arrival.
- Arrangements are made for colleagues to take the new employee to lunch.
Within two weeks, schedule a conversation with the employee to address any concerns.
The duration of an onboarding program is dependent on the content covered (some programs can last several hours).

Training Needs Analysis

The training needs analysis may address the employer’s strategic/longer-term training needs and/or current training needs.
Strategic Training Needs Analysis:
- Identifies the training employees will need to fill future job roles.
- Example: Signicast Corp. implemented training for employees to operate computerized machines when building a new high-tech plant.

Training Methods

Audiovisual-Based Training:
- Techniques such as DVDs, films, PowerPoint, and audiotapes are still used for training.
- Example: Ford Motor Company uses videos to simulate customer complaints and employee responses.
Vestibule Training:
- Employees learn on actual or simulated equipment but are trained off-the-job in a separate room or area.
- This method is essential when on-the-job training proves too costly or dangerous.
- Example: UPS uses a life-size learning lab to provide realistic training for driver candidates.

Electronic Performance Support Systems (EPSS)

Computerized tools and displays that automate training, documentation, and phone support.
Example: When contacting Dell service, a representative may use an EPSS to guide both the caller and representative through a problem-solving process.
Without EPSS, companies would have to train service reps to memorize large amounts of solutions.
Clients such as Oracle, HP, and L’Oréal use customized EPSS solutions from Whatfix.

Virtual Classroom

A virtual classroom leverages collaboration software to enable remote learners to participate in live discussions and learning sessions utilizing their PCs, tablets, or laptops.
It combines online learning platforms (e.g., Blackboard) with live video and audio capabilities.
Example: Elluminate Live! allows learners to view video, collaborate with colleagues, and learn with shared PowerPoint slides.

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Description

This quiz explores the key elements of the employee orientation and onboarding process. Understand the importance of effective onboarding, essential information shared, and integration into company culture. Prepare to empower new hires from their first day onward and build a strong emotional connection to the organization.