Employee Motivation in the Workplace

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Questions and Answers

According to Herzberg, which of the following is considered a motivator?

  • Salary
  • Working conditions
  • Company policy
  • Interesting work (correct)

Which of these is considered a 'hygiene' factor, according to Herzberg’s theory?

  • Responsibility
  • Quality of supervision (correct)
  • Personal development
  • Chance of promotion

What is ‘job enrichment’?

  • Making a job less challenging for the employee
  • Making a job more challenging and interesting (correct)
  • Providing more supervision to employees
  • Reducing the number of tasks an employee has

According to the content, what is the direct impact of high staff turnover on business finances?

<p>Increases recruitment, selection, and training costs. (D)</p> Signup and view all the answers

What can lead to poor worker motivation?

<p>Insufficient hygiene factors, such as pay (A)</p> Signup and view all the answers

What did Maslow propose about human needs?

<p>Needs are arranged in a hierarchy, with some needs more important than others. (C)</p> Signup and view all the answers

How does employee motivation impact labor productivity, based on the context provided?

<p>It enhances productivity through increased effort and team spirit. (B)</p> Signup and view all the answers

What is a key aspect of 'hygiene factors' according to Herzberg's two-factor theory?

<p>They can cause dissatisfaction if not present. (B)</p> Signup and view all the answers

According to Maslow's hierarchy, which needs are considered the most basic?

<p>Physiological needs (A)</p> Signup and view all the answers

Which of the following describes the 'Safety and Security' level in Maslow’s hierarchy of needs?

<p>The need for protection from threats and the need for routine (A)</p> Signup and view all the answers

Which of the following scenarios is most aligned with the concept of 'motivators' as defined by Herzberg?

<p>Offering challenging projects and creative tasks. (C)</p> Signup and view all the answers

What is the main idea behind 'Social Needs', in Maslow's theory?

<p>The need to feel a sense of belonging and to form relationships (D)</p> Signup and view all the answers

What might be a potential negative consequence of poorly motivated employees, as mentioned in the content?

<p>Increased absenteeism and potential loss of production time. (C)</p> Signup and view all the answers

In reference to attracting employees, what is emphasized as a key factor in the provided content?

<p>The workplace's reputation for a motivated workforce. (D)</p> Signup and view all the answers

How does the content relate employee cooperation to labor productivity?

<p>Cooperation is correlated to employee productivity. (A)</p> Signup and view all the answers

Which approach best represents how a business can actively influence work motivation, based on the material?

<p>By satisfying a combination of human needs, including social, safety and security. (A)</p> Signup and view all the answers

According to Maslow's hierarchy of needs, what happens once a set of needs has been satisfied?

<p>They no longer act as a motivator. (B)</p> Signup and view all the answers

What is a key factor, according to Maslow, for workers to be motivated by higher needs?

<p>The lower needs must first be satisfied. (B)</p> Signup and view all the answers

If a business fails to meet a particular need of its workers, what is the likely result according to the text?

<p>Workers are likely to be demotivated. (B)</p> Signup and view all the answers

According to Taylor's theory of scientific management, what is the primary motivator for workers?

<p>Money. (D)</p> Signup and view all the answers

What did Taylor recommend to improve efficiency in the workplace?

<p>Breaking jobs into simple tasks and using specialist tools. (D)</p> Signup and view all the answers

What did Taylor believe would motivate workers in terms of pay?

<p>Pay linked to output. (D)</p> Signup and view all the answers

What is one way that people can satisfy their self-actualization needs at work?

<p>By creating something or standing out in some way. (D)</p> Signup and view all the answers

What is an example of an esteem need being satisfied in the workplace?

<p>Being recognized and respected for achievements. (C)</p> Signup and view all the answers

Flashcards

Motivation

The desire to achieve a goal.

Employee Retention

How likely employees are to stay in their jobs. High turnover means more recruitment, selection, and training expenses.

Labor Productivity

The amount of work an employee produces. Well-motivated employees tend to be more productive.

Motivators (Herzberg's Two-Factor Theory)

Factors that contribute to job satisfaction, leading to more motivated and productive employees.

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Hygiene Factors (Herzberg's Two-Factor Theory)

Factors that can lead to dissatisfaction at work but don't necessarily motivate employees.

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Teamwork

A situation where employees work together effectively, contributing to increased productivity.

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Recruitment

The process of finding and hiring new employees.

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Selection

The process of assessing job applicants and selecting the best candidates.

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Motivators

Factors that contribute to job satisfaction and can motivate employees, such as interesting work, achievement, recognition, and opportunities for growth.

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Hygiene Factors

Factors that can lead to dissatisfaction if not met, but don't necessarily motivate employees. They are essential for basic job contentment.

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Job Enrichment

Making a job more challenging and interesting, often by adding more responsibility or variety.

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Job Satisfaction

The pleasure, enjoyment, or sense of achievement employees get from their work.

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Physiological Needs

Basic human needs like food, water, shelter, and safety. These are essential for survival.

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Safety and Security Needs

The need for security, stability, and protection from harm. This includes job security and safe working conditions.

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Social Needs

The need for social interaction, belonging, and connection with others.

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Maslow's Hierarchy of Needs

A psychological theory that suggests human needs are arranged in a hierarchy, with basic needs at the bottom and higher-level needs at the top.

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Security Needs

People need to feel secure and safe in their jobs, knowing they have a stable income and benefits.

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Esteem Needs

These needs are about feeling valued, respected, and appreciated for our contributions. They are fulfilled through recognition, praise, and promotions.

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Self-Actualization

This is the highest level of need, where people strive to reach their full potential and achieve personal growth. It is about realizing one's dreams and making a meaningful contribution.

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Satisfying Needs Motivation

Once a need is met, it no longer motivates us. We move on to the next level in the hierarchy.

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Lower Needs Importance

If lower needs are not met, we can't be motivated by higher needs.

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Taylor's Theory

Frederick Taylor's theory that employees are motivated by money. He believed in breaking down tasks into simple steps for efficiency.

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Fair Day’s Pay

Taylor emphasized that employees should be fairly compensated for their output. This means being paid based on how much they produce.

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Study Notes

Employee Motivation in the Workplace

  • Importance of Motivation: Motivated employees are easier to attract and retain, leading to higher productivity and lower staff turnover. This results in lower recruitment and training costs. Motivated teams are more likely to be cooperative and productive. Conversely, poorly motivated staff can lead to increased absenteeism, lower output, higher costs, and decreased profits.

Motivational Factors

  • Herzberg's Two-Factor Theory: Herzberg identified hygiene factors (e.g., pay, working conditions, supervision) and motivators (e.g., achievement, recognition, interesting work) that affect job satisfaction. Hygiene factors prevent dissatisfaction but don't create satisfaction. Motivators create satisfaction and drive employees.

Job Enrichment

  • Enhancing Job Satisfaction: Job enrichment involves making jobs more challenging and interesting to motivate employees by providing opportunities for achievement, responsibility, and recognition.

Maslow's Hierarchy of Needs

  • Hierarchy of Needs: Maslow's hierarchy, presented as a pyramid, suggests that basic needs (physiological, safety) must be fulfilled before higher-level needs (social, esteem, self-actualization) become motivating factors.

  • Need Fulfillment: The document highlights how recognizing employee needs is critical for their motivation in the workplace. Satisfaction starts from basic needs and proceeds up the hierarchy.

Taylor's Theory of Scientific Management

  • Motivating Through Money: Taylor's theory suggests employees are primarily motivated by financial incentives. He proposed breaking down jobs into simple tasks, using specialized tools, and paying workers based on output.

  • Efficiency and Productivity: His theory emphasized efficiency and productivity in the workplace by standardizing tasks and processes.

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