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What is the primary factor that contributes to the success of a business according to the content?
Employees who are motivated perform worse than those who are not motivated.
False
What is the process called that influences individuals to take action to achieve desired results?
Motivation
Motivation is mainly concerned with our personal desire to complete a task that is essential to our ______.
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Match the following types of motivation with their effects:
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Which psychological variable may influence people's behavior concerning professional objectives?
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Effective management and leadership are not reliant on the ability to motivate others.
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What should organizations understand to improve employee motivation?
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The term 'motivation' is derived from the word 'motive,' which refers to the needs, desires, wants, or ______ inside people.
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What is essential for employees in the hospitality and tourism industry?
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What is primarily emphasized by theories that focus on employee participation?
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Performing tasks as requested by a boss always indicates employee satisfaction.
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What is intrinsic motivation?
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The driving force that pushes us to achieve a specific goal through certain activities is known as __________.
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Match the types of employee motivation with their descriptions:
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Which of the following best describes the impact of a working environment on employee motivation?
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Often, a manager's ability to inspire their team is sufficient to motivate employees.
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Which of the following is NOT considered an element that can make a job rewarding?
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What is the relationship between personal motivation and job performance?
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Employee motivation is a top priority for __________.
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Extrinsic motivation is derived from internal influences.
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What is a common effect of working without motivation?
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What fundamental impulses are associated with affiliation motivation according to psychologist David McClelland?
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Motivation derived from money, fame, grades, and acclaim is referred to as ______ motivation.
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Match the type of motivation with its description:
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Which type of motivation involves using mental or virtual images to stimulate behavior?
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Competition is primarily about working cooperatively with others.
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What is the main objective of competence motivation?
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_______ motivation encourages individuals to work better when they receive praise for cooperation.
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Which of the following best describes intrinsic motivation?
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Match the description to the motivation type:
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What is a primary effect of increased employee motivation in a hospitality business?
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Motivated employees are more likely to skip work without a valid reason.
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What are motivated employees more likely to do with the products or services they provide?
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Maintaining high levels of employee motivation is essential for minimizing ___ turnover.
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Match the following outcomes with their corresponding effects of increased employee motivation:
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Which of the following best describes a characteristic of motivated employees?
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What motivates competence-driven individuals?
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Power motivation refers to the desire to avoid influencing others.
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What is the primary effect of fear motivation on behavior?
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Individuals motivated by attitude motivation often have high levels of __________.
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Match the following types of motivation with their descriptions:
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How do competence-motivated individuals typically gain knowledge?
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Power motivation encompasses only the concepts of leadership and authority.
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What is a potential downside of fear motivation?
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Attitude motivation establishes an attitude that encourages __________ and fulfillment.
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Which of the following is a characteristic of fear motivation?
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Study Notes
Introduction
- Human capital is more important than financial capital for a successful business strategy.
- Employees' knowledge, skills, and behaviors are crucial to a company's success.
- Motivated employees drive better productivity, efficiency, effectiveness, and competitiveness.
- Maintaining employee engagement is key in the tourism and hospitality industry, where employees work long hours and focus on customer service.
Employee Motivation
- Employee motivation is crucial for effective management and leadership.
- Motivated employees contribute to higher productivity while unmotivated employees lead to decreased output.
- Motivation is rooted in the desire to fulfill personal needs or achieve goals.
- It's a process of encouraging others to take action for desired results.
- The desire for money is a significant motivator in achieving professional goals.
- Employee motivation is a set of factors that inspire employees to perform job duties and achieve career goals.
- Employee motivation is a top priority for managers, regardless of the economic climate.
Types of Employee Motivation
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Intrinsic Motivation: Internal motivation driven by the job itself and its satisfaction. Examples include:
- Curiosity: Exploring and learning for the pleasure of it.
- Challenge: Working towards meaningful goals and staying engaged.
- Control: Having the autonomy to make decisions and impact outcomes.
- Recognition: Being appreciated and acknowledged for efforts.
- Cooperation: Working together to achieve shared goals and fostering a sense of belonging.
- Competition: Embracing challenges and valuing excellence.
- Fantasy: Using mental or virtual imagery to stimulate behavior.
- Extrinsic Motivation: External motivators that drive employees to complete tasks or achieve goals outside of work. Examples include rewards and penalties.
- Affiliation Motivation: The desire to connect with others and build relationships. People with this motivation thrive in environments where their positive attitude and cooperation are praised.
- Competence Motivation: The drive to excel at something, consistently producing high-quality work.
- Power Motivation: The desire to influence others and impact situations. People motivated by power contribute positively to their companies and are willing to take risks to succeed.
- Attitude Motivation: The way individuals think and feel about things, including their self-assurance, outlook on life, and belief in themselves. It shapes their response to past events and their outlook on the future.
- Fear Motivation: Being coerced into action against one's will due to fear. It can be effective in the short term but can have negative long-term effects.
Importance of Employee Motivation in Quality Service
- Employee motivation refers to the enthusiasm, dedication, and creativity employees demonstrate in their work.
- Maintaining and increasing employee motivation is crucial in hospitality and tourism, where not every job is inherently fascinating.
- Low motivation can lead to decreased productivity, lower engagement, and increased absenteeism.
- Employee motivation is vital at all levels of the business to maintain revenue and achieve business goals.
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Benefits of Employee Motivation:
- Increased productivity
- Higher creativity
- Lower absenteeism
- Lower staff turnover
- Excellent reputation and improved recruitment
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Description
This quiz explores the importance of human capital and employee motivation, particularly in the tourism and hospitality sectors. It covers key concepts such as the role of motivated employees in enhancing productivity and the impact of effective management strategies. Test your knowledge on how motivation affects employee performance and company success.