Podcast
Questions and Answers
What is the first step in addressing and resolving employee grievances?
What is the first step in addressing and resolving employee grievances?
- Conducting a workplace investigation
- Discussing common employee complaints
- Identifying employee grievance process (correct)
- Practicing dispute resolution skills
Which technique involves finding a middle ground to resolve conflicts?
Which technique involves finding a middle ground to resolve conflicts?
- Collaborating
- Arbitration
- Mediation
- Negotiation (correct)
What is the key focus of dispute resolution strategies?
What is the key focus of dispute resolution strategies?
- Resolving conflicts effectively (correct)
- Punishing the parties involved
- Finding the guilty party
- Avoiding conflict altogether
What is the purpose of workplace investigation?
What is the purpose of workplace investigation?
Which method focuses on a neutral third party facilitating communication between conflicting parties?
Which method focuses on a neutral third party facilitating communication between conflicting parties?
Flashcards
Identifying Employee Grievances
Identifying Employee Grievances
The initial step in handling employee complaints and finding solutions.
Negotiation
Negotiation
A strategy for resolving disputes by finding a compromise that benefits both parties.
Dispute Resolution Strategy
Dispute Resolution Strategy
Strategies aimed at effectively resolving conflicts and disagreements within an organization.
Workplace Investigation
Workplace Investigation
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Mediation
Mediation
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