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Employee Grievance and Dispute Resolution Quiz
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Employee Grievance and Dispute Resolution Quiz

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Questions and Answers

What is the first step in addressing and resolving employee grievances?

  • Conducting a workplace investigation
  • Discussing common employee complaints
  • Identifying employee grievance process (correct)
  • Practicing dispute resolution skills

    • Which technique involves finding a middle ground to resolve conflicts?

  • Collaborating
  • Arbitration
  • Mediation
  • Negotiation (correct)

    • What is the key focus of dispute resolution strategies?

  • Resolving conflicts effectively (correct)
  • Punishing the parties involved
  • Finding the guilty party
  • Avoiding conflict altogether

    • What is the purpose of workplace investigation?

    <p>To gather information about employee relations issues</p> Signup and view all the answers

    Which method focuses on a neutral third party facilitating communication between conflicting parties?

    <p>Mediation</p> Signup and view all the answers

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