Employee Engagement Program Overview

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Questions and Answers

What is the main purpose of the proposed program for employees?

To focus solely on work-related tasks

To compete in various activities

To organize training sessions

To relax and enjoy social activities (correct)

What type of events are suggested for the staff activities?

Sporting events and competitions

Online meetings and webinars

Dinners or cocktail parties (correct)

Cooking classes and workshops

How often will the staff activities be held according to the proposal?

For a particular month (correct)

Once a week

Every few months

Daily for a week

What is a unique theme mentioned for the staff activities?

Celebration of a selected country Signup and view all the answers

Which aspect is not part of the proposed program for staff activities?

Intense training sessions Signup and view all the answers

What is the primary purpose of the get-togethers mentioned?

To facilitate informal interactions among peers Signup and view all the answers

What type of activities are highlighted as part of the get-togethers?

Fun learning activities and games Signup and view all the answers

How are the get-togethers characterized in relation to learning?

They combine fun with educational activities. Signup and view all the answers

What setting is implied for the gatherings to occur?

An informal environment Signup and view all the answers

What is likely to be a benefit of participating in these gatherings?

Learning about different cultures in an engaging way Signup and view all the answers

What name will the Porkchop Duo use while in the Middle East?

Lambchops Duo Signup and view all the answers

What was the primary concern of the group mentioned in the content?

How to introduce the Porkchop Duo Signup and view all the answers

What was the reason for changing the name of the duo during their tour?

To avoid stress and possible insult Signup and view all the answers

Who is the leader of The Apo Hiking Society?

Bert Marcelo Signup and view all the answers

What activity did the duo engage in while observing their surroundings?

Looking at prostitutes in windows Signup and view all the answers

Which emotion was predominantly felt by the group regarding their experience?

Apprehension Signup and view all the answers

Which group is associated with Bert Marcelo?

The Apo Hiking Society Signup and view all the answers

What does 'most of us were experiencing for the very first time' imply about the group's familiarity?

They were novice performers. Signup and view all the answers

What was the primary concern of the Porkchop Duo while touring?

Stress and possible insults Signup and view all the answers

What theme might the new name 'Lambchops Duo' suggest?

Cultural sensitivity Signup and view all the answers

Which aspect of the performance potentially contributed to the group's anxiety?

The need for a flawless performance Signup and view all the answers

What is The Apo Hiking Society primarily known for?

Original Filipino music Signup and view all the answers

What can be inferred about the group's decision-making process regarding their act?

They were uncertain and sought guidance. Signup and view all the answers

Which aspect highlights the uniqueness of The Apo Hiking Society?

They involve multiple genres of music. Signup and view all the answers

Which of the following statements about Bert Marcelo is true?

He founded The Apo Hiking Society. Signup and view all the answers

What is a primary action that contributes to becoming a diversity champion?

Taking part in specific activities Signup and view all the answers

Which of the following locations is NOT mentioned as part of engaging in diversity?

Manila Signup and view all the answers

Which statement best reflects the process of becoming a diversity champion?

It involves several active engagement strategies. Signup and view all the answers

Which of the following is likely to be a misconception about becoming a diversity champion?

It can be achieved by ignoring cultural differences. Signup and view all the answers

Why are specific locations mentioned in the context of diversity engagement?

They represent various diverse communities. Signup and view all the answers

Study Notes

Handling Guest or Customer Diversities

Tourism professionals have the key responsibility of handling guests and customers.
Customers are diverse, with varied needs and expectations.
Professionalism is paramount in all interactions.
Unprofessionalism can lead to blacklisting and difficulty finding new employment.
Punctuality, maturity, alertness, sociability, and organization are key traits of a tourism professional.
Understanding the 'why, what, how, and when' of your job builds confidence.
Handling aggressive or demanding customers requires confidence and familiarity with tasks.
Efficient service is crucial in customer satisfaction.
Efficiency is paramount in many developed countries.
Filipino tourism professionals can leverage their English proficiency and friendly nature.
Active listening is essential for understanding and resolving concerns.
Being friendly and welcoming creates positive interactions.

Ways to handle Customer Diversity

Always be professional.
Know your job well.
Be efficient.
Be friendly.
Be respectful.
Engage in conversations.
Be observent
Be a good listener.
Go beyond the basics of being friendly.
Be a walking Wikipedia.
Observe the rules of engagement.
Be yourself.
Embrace all differences.
Understand the need to be understood.
Find time for co workers.
Include your boss in activities including discussions.

Benefits of a Diverse Workforce

Diversity brings strength and respect.
Diversity in the workforce makes businesses more effective and successful.
A global workforce helps businesses understand and serve global customers.
Multilingual staff can enhance customer service.
Tolerance and respect are gained by accepting different religious beliefs.
Inclusion of people with disabilities promotes compassion and brotherhood.
Inclusion of the LGBTQ+ community promotes acceptance and non-discrimination.

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Description

This quiz assesses your understanding of the proposed employee engagement program, including its purpose, activities, and the unique themes associated with staff gatherings. It also covers the significance of these events for staff morale and team building.