Questions and Answers
What does employee engagement refer to?
The level of commitment workers make to their employer
What are some characteristics of engaged employees?
They are willing to finish tasks in their own time and see a strong link between the firm’s success and their own career prospects
What are some reported benefits of having an engaged workforce?
Less absenteeism, more engagement with customers, greater employee satisfaction, less mistakes, fewer employees leaving, and higher profits
What is the significance of employee engagement according to the text?
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What do firms want from their employees according to the text?
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