Employability Skills Class X

• Textbook for Class X
• National Council of educational research and training

Employability Skills

• Soft skills employers seek in potential employees
• Equips employees to perform to the best of their abilities while ensuring client satisfaction
• Include clear writing and speaking Handling stress
• Self-management training ensures deadlines are met Working with different people
• Employees must use basic information and communication technology
• Students develop entrepreneurial skills for starting businesses, becoming job creators.
• Green skills include values for sustainable social, economic, and environmental results.
• The book covers communication, self-management, information technology, entrepreneurial, and green skills.
• Blended learning includes text and video-based lessons. Running e-learning lessons requires a computer, internet, projector, and sound system

Communication Skills

• The word 'communication' derives from the Latin "communicare" meaning 'to share'
• Effective communication skills rank among the most important life skills, essential for people and customers
• The module aims to aid in improving communication skills
• Clear and concise communication holds great importance in collaborative workplaces
• Stakeholders include customers, employees, vendors and media

Communication: Important Parts

• Transmitting: The sender transmits the message through a medium
• Listening: the receiver listens or understands the message
• Feedback: The receiver conveys their understanding in the form of feedback

Communication Process

• Sender: person beginning the communication
• Message: the information being conveyed
• Channel: the means by which information is sent
• Receiver: the person to whom the message is sent
• Feedback: The receiver's acknowledgement and response to the message

Methods of Communication

• Face-to-Face: messages understood with clarity and speed, which improves effectiveness
• Email: communicates quickly and conveniently across widespread locations and provides flexibility at a low cost
• Notices/Posters: Conveys the same message to many people in a large area

Verbal Communication

• Expressing emotions with words to establish connection by speaking is one of the most effective communication skills
• Builds rapport, and offers a better connect.
• Interpersonal: Taking place between two individuals, such as manager discussing performance with employee
• Written: Involves writing words through letters, circulars, reports, SMS, and social media
• Small Group: Involves more than two people. where each participant interact and converse with the rest through press conferences, board meetings, etc.
• Public Communication: addresses a large gathering with examples being public speeches by dignitaries

Non-Verbal Communication

• It's the expression or exchange of messages without spoken or written word
• Signals and messages are sent through expressions, gestures, touch, and space.
• 55% of communication is accomplished through face, arm, or body language.
• communication done by voice, pause, or tone is 38% Only 7% communication done using words
• Facial expressions reflect feelings
• Posture represents feelings and confidence
• Gestures include body movements to express an idea or meaning

Types of Visual Communication

• Under construction
• No parking zone
• Danger warning
• No mobile phones

The Communication Cycle

• Sender send information while the receiver provides feedback
• Feedback can be positive or negative
• Good feedback must specific, helpful and kind

Importance of Effective Communication

Effective communication is one that is:

• Specific: Avoid general comments and include clarifying examples
• Timely: Giving prompt input is key
• Polite: should not be offended recipient by feedback's language
• Offering continuing support: Feedback sharing as ongoing.

Barriers to Effective Communication

• Principles of professional communication skills are abbreviated as 7C's Clear, Concise, Concrete, Correct, Coherent, Complete and Courteous
• Physical Barriers act as a natural environmental barrier
• Linguistic Barriers is inability to use a language Interpersonal Barriers happens when the sent message was not fully received
• Cultural Barriers occur when different customs resulting in difficulty.
• Overcome the common barriers to effective communication by using simple language, and avoiding assumptions of culture, religion or geography

Writing Skills

• Sentences are used in forms of written verbal communication and are also used as a way to express ourselves
• Sentences must start with capital letters and include a full stop, question mark, or exclamation mark.
• Nouns: words that refer to a person, place, thing, etc. through naming
• Verbs: show action
• Supporting Parts of Speech: Join the main parts of speech together, such as conjunctions, pronouns, and adjectives

Types of Sentences

• Active voice: the subject does an action
• Passive voice: the subject receives an action