Emotions in Organizational Behavior
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What was the primary belief regarding emotions in traditional organizations?

  • Emotions were essential for teamwork.
  • Emotions facilitated better decision-making.
  • Emotions should be expressed openly.
  • Emotions were seen as irrational and disruptive. (correct)

    • Which of the following best describes the approach towards negative emotions in workplace settings during the 1980s?

  • Negative emotions were acknowledged for their impact.
  • Negative emotions were suppressed to maintain professionalism. (correct)
  • Negative emotions were encouraged for open discussion.
  • Negative emotions were rewarded to promote honesty.

    • What key skill has become essential for success in modern workplaces?

  • Technical expertise.
  • Time management.
  • Physical endurance.
  • Emotional intelligence. (correct)

    • How are moods different from emotions?

    <p>Moods are more prolonged and generalized.</p> Signup and view all the answers

    What does valence refer to in the two-dimensional model of moods and emotions?

    <p>The intrinsic positivity or negativity of an emotional experience.</p> Signup and view all the answers

    In the context of the provided content, how are positive emotions viewed in workplaces historically?

    <p>They were ignored and dismissed.</p> Signup and view all the answers

    Which of the following is an example of high arousal with negative valence?

    <p>Anger</p> Signup and view all the answers

    How has the perspective on emotions in organizational behavior shifted over time?

    <p>Emotions are recognized as linked to performance and decision-making.</p> Signup and view all the answers

    What is one consequence of effective emotion management in modern organizations?

    <p>Improved productivity and teamwork.</p> Signup and view all the answers

    How do positive moods generally affect workplace behavior?

    <p>They foster collaboration and creativity.</p> Signup and view all the answers

    What might a modern leader do when addressing frustration during a performance review?

    <p>Listen actively and empathize with the subordinate.</p> Signup and view all the answers

    What is likely the perception of a person in a negative mood when facing a challenge?

    <p>They view it as overwhelming.</p> Signup and view all the answers

    Why were efforts invested in creating logical and efficient environments in organizations historically?

    <p>To minimize distractions and optimize productivity.</p> Signup and view all the answers

    Which of the following emotions has low arousal and positive valence?

    <p>Contentment</p> Signup and view all the answers

    In what way can negative moods influence a person’s decision-making?

    <p>They create a defensive stance towards challenges.</p> Signup and view all the answers

    Which emotion is described as having high arousal and positive valence?

    <p>Joy</p> Signup and view all the answers

    How does stress typically affect people's emotions?

    <p>It can lead to negative emotions over time.</p> Signup and view all the answers

    What type of social activity is more likely to promote positive emotions?

    <p>Physical activities such as skiing or hiking.</p> Signup and view all the answers

    Which statement accurately describes the relationship between sleep and emotions?

    <p>Poor sleep is linked to negative emotions and decreased empathy.</p> Signup and view all the answers

    Why might introverts experience negative emotions during social activities?

    <p>Social situations may induce stress for them.</p> Signup and view all the answers

    What are common negative emotions associated with inadequate sleep?

    <p>Irritability and melancholy.</p> Signup and view all the answers

    How do social interactions relate to empathy?

    <p>They play a crucial role in fostering emotional connections.</p> Signup and view all the answers

    Which of these factors can negatively impact job satisfaction?

    <p>High levels of fatigue and irritability.</p> Signup and view all the answers

    What typical response do individuals have after an exam, according to the influence of stress?

    <p>They experience relief from anxiety once the exam is over.</p> Signup and view all the answers

    What is emotional dissonance?

    <p>A conflict between felt emotions and displayed emotions</p> Signup and view all the answers

    Which of the following best describes felt emotions?

    <p>Authentic feelings experienced by individuals</p> Signup and view all the answers

    What does surface acting involve?

    <p>Modifying external expressions without changing internal feelings</p> Signup and view all the answers

    Deep acting requires what specific action from the individual?

    <p>Genuinely changing internal feelings to align with external expressions</p> Signup and view all the answers

    The Affective Events Theory (AET) primarily connects which of the following?

    <p>Emotions and job performance, behavior, and satisfaction</p> Signup and view all the answers

    What is the negative application of Affective Events Theory?

    <p>Negative feelings impacting job satisfaction or performance</p> Signup and view all the answers

    Which scenario illustrates emotional exhaustion due to emotional dissonance?

    <p>A nurse feels stressed but maintains a comforting demeanor toward patients</p> Signup and view all the answers

    Which of these is NOT a component of emotional elements discussed in the content?

    <p>Social emotions</p> Signup and view all the answers

    How does positive feedback from a manager affect an employee's performance on a challenging project?

    <p>It boosts their confidence and motivation to work harder.</p> Signup and view all the answers

    What impact does a leader's emotional expressiveness have on their team's reception of messages?

    <p>It can enhance or detract from the team's willingness to embrace the message.</p> Signup and view all the answers

    In the context of negotiations, how can an employee's emotional display affect the outcome?

    <p>A calm demeanor with enthusiasm can make the employer more receptive.</p> Signup and view all the answers

    Which example best illustrates emotional contagion in a customer service context?

    <p>A flight attendant remaining upbeat despite personal fatigue.</p> Signup and view all the answers

    What role do emotions play in motivating an employee to exceed project expectations?

    <p>Positive emotions can significantly enhance motivation and effort.</p> Signup and view all the answers

    How do employees' emotions directly influence customer satisfaction?

    <p>Positive employee emotions enhance the service quality, leading to satisfied customers.</p> Signup and view all the answers

    What effect does a calm but enthusiastic message from a CEO have on employees during company restructuring?

    <p>It can foster optimism and confidence in the company's future.</p> Signup and view all the answers

    In which scenario is the skillful expression of emotions less likely to be beneficial?

    <p>When conveying bad news to a team.</p> Signup and view all the answers

    Study Notes

    Emotions in Organizational Behavior

    • Traditionally, emotions were considered irrelevant in organizations, deemed as disruptive to rational decision-making and efficiency.
    • The "Myth of Rationality" emphasized logic and efficiency, suppressing emotional expression in workplaces.
    • This perspective has shifted, recognizing the significance of emotions in decision-making, collaboration, leadership, and overall performance.
    • Emotional Intelligence (EQ) has become a crucial skill for success, influencing productivity, teamwork, and employee satisfaction.

    Moods: Positive and Negative Affect

    • Moods are prolonged emotional states, serving as a background for perceiving and interacting with the world.
    • Emotions have a positive or negative affect, and moods are experienced along this same spectrum.
    • Positive moods encourage optimism, creativity, and engagement.
    • Negative moods lead to disengagement, frustration, and resistance.

    Two-Dimensional Model of Emotions

    • The two-dimensional model analyzes emotions based on valence (positive or negative) and arousal (intensity).
    • Positive valence emotions include happiness and excitement.
    • Negative valence emotions include anger and sadness.
    • High arousal emotions like anger and excitement involve heightened physiological activation.
    • Low arousal emotions like sadness and contentment are more subdued.

    Mood's Influence on Behavior and Perception

    • Moods act as filters for interpreting experiences and making decisions.
    • Positive moods foster optimistic outlooks, seeing challenges as opportunities.
    • Negative moods encourage pessimism and defensiveness, making challenges seem overwhelming.
    • Workplace behaviors are influenced by mood: positive moods encourage collaboration and creativity, while negative moods lead to conflict and withdrawal.

    Sources of Stress and Negative Emotions at Work

    • Stress, especially accumulated stress, negatively impacts emotions and moods.
    • Work-related stressors like critical emails, approaching deadlines, and receiving reprimands contribute to negative emotions.
    • Stress can lead to lowered self-esteem and negative emotions.

    Social Activities and Moods

    • Social activities significantly influence emotions, particularly in extroverts seeking social situations for positive experiences.
    • Introverts may experience negative emotions in social settings, depending on the activity type.
    • Physical activities, informal gatherings, and shared meals tend to be associated with positive emotions compared to formal or sedentary events.

    Sleep and Mood

    • Sleep and mood are interconnected, both essential for well-being.
    • Poor sleep leads to heightened negative emotions and reduced positive emotions.
    • Lack of sleep impairs emotional regulation, potentially affecting communication and relationships.
    • Sleep deprivation negatively affects job satisfaction, leading to fatigue, irritability, and reduced alertness.

    Exercise and Mood

    • Exercise is beneficial for emotional well-being, although its impact on specific emotional states can vary.
    • Exercise can lead to a sense of accomplishment and confidence, reducing stress and improving overall mood.

    Emotional Dissonance

    • Emotional dissonance occurs when internal feelings conflict with externally displayed emotions.
    • It can lead to psychological distress, increased stress, and burnout.
    • Examples include social workers displaying support while internally experiencing sadness or frustration.

    Felt and Displayed Emotions

    • Felt emotions are genuine feelings experienced by individuals, influenced by personal experiences and values.
    • Displayed emotions are those expected in professional settings, often based on social norms or organizational expectations.

    Surface Acting and Deep Acting

    • Surface acting involves altering external expressions without changing internal feelings.
    • Deep acting attempts to genuinely change internal feelings to align with external expressions.

    Affective Events Theory (AET)

    • AET explains the connection between emotions, job performance, behavior, and satisfaction.
    • Work events can evoke emotional responses, impacting performance and satisfaction.
    • Positive events lead to positive emotions, boosting motivation and performance.
    • Negative events cause negative emotions, potentially hindering effectiveness.

    Emotions in Leadership

    • A leader's emotions influence how their messages are received by their team.
    • Enthusiasm fosters engagement, while uncertainty or detachment can lead to anxiety and resistance.

    Emotions in Negotiation

    • Skillfully displaying emotions can shape negotiation outcomes.
    • Positive emotions like calmness and confidence can facilitate cooperation and mutual respect.
    • Negative emotions like frustration or entitlement can create tension and hinder success.

    Emotions in Customer Service

    • Employee emotions influence service quality, impacting customer satisfaction and loyalty.
    • Emotional contagion can spread emotions from employees to customers.
    • Positive employee emotions enhance customer experiences.

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    Description

    Explore the evolving role of emotions within organizational behavior. This quiz covers the historical perspective on emotions, the importance of Emotional Intelligence (EQ), and the impact of moods on workplace dynamics. Understand how emotional factors influence decision-making, collaboration, and overall organizational performance.

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