Ch 3 pg 56-62

Assertion anger

3 first think happen

Social positive

<p>Time drive ethic</p> Signup and view all the answers

<p>Supervision</p> Signup and view all the answers

<p>Management control</p> Signup and view all the answers

<p>Legal</p> Signup and view all the answers

<p>Consistency authority</p> Signup and view all the answers

<p>Mission services</p> Signup and view all the answers

<p>3 emergency organizational</p> Signup and view all the answers

<p>Readiness pre incident</p> Signup and view all the answers

<p>Tactically mentally</p> Signup and view all the answers

<p>Command</p> Signup and view all the answers

<p>Brainstorming everyone</p> Signup and view all the answers

<p>Short goals long</p> Signup and view all the answers

<p>Time thinking</p> Signup and view all the answers

<p>Smart specific relevant time</p> Signup and view all the answers

<p>Measurable</p> Signup and view all the answers

<p>3 task delegate democratic</p> Signup and view all the answers

<p>Subdivision facilities equipment</p> Signup and view all the answers

<p>Bruce 65 4 storming preforming</p> Signup and view all the answers

<p>Storming</p> Signup and view all the answers

<p>Adjourning 77 accomplishments</p> Signup and view all the answers

<p>Empowering incentives mentoring</p> Signup and view all the answers

The ability to express oneself clearly and confidently, especially in challenging situations. It involves standing up for your needs while respecting others.

Two opposing responses to strong emotions when assertion skills are lacking: becoming aggressive and letting anger take control, or submitting to the pressure and yielding to others' demands.

The first part of assertive communication involves using 'I' statements to express personal feelings, beliefs, and perspectives. It emphasizes personal ownership of thoughts and emotions.

The second part of assertive communication involves describing the specific situation or action that triggered your feelings or thoughts. Be clear and objective in your description.

The third part of assertive communication involves clearly stating what you would like to happen in the situation. This can be a desired action, a change in behavior, or a specific outcome.

A set of skills that enable individuals to understand, manage, and use their emotions effectively, leading to better communication, relationships, and overall well-being.

The capacity to recognize and understand one's own emotions, including strengths, weaknesses, and triggers. This self-awareness allows for better self-management.

The ability to understand and share the feelings of others. It involves perspective-taking and active listening, fostering empathy and stronger connections.

The ability to make sound judgments and decisions based on emotional intelligence, considering both logical and emotional aspects of a situation.

The ability to influence others in a positive manner, inspiring and motivating them to achieve shared goals. This involves effective communication and interpersonal skills.

The ability to manage one's own emotions, including stress, impulsivity, and negative emotions. This involves techniques like self-regulation, self-discipline, and resilience.

The process of organizing and prioritizing time effectively, ensuring that tasks are completed efficiently and productively. It involves setting goals, planning, and managing deadlines.

The ability to push yourself towards achieving goals with tenacity, determination, and perseverance. It involves setting high standards, maintaining focus, and overcoming obstacles.

A strong sense of personal responsibility and commitment to one's work, contributing to a sense of purposefulness and dedication. It involves integrity, honesty, and a strong work ethic.

The process of directing, overseeing, and controlling the work activities of other individuals to achieve organizational goals. This involves planning, organizing, leading, and controlling.

The process of planning, organizing, implementing, and controlling resources to achieve specific objectives within a particular project, program, situation, or organization.

The process of evaluating and monitoring progress towards achieving specified goals. This involves setting standards, measuring performance, and taking corrective actions.

A standard of behavior that embodies ethical principles, moral values, and legal compliance. This high standard motivates subordinates to follow suit.

The ability to be consistent in words and actions, building trust and credibility with others. This consistency fosters respect and strengthens leadership.

The perceived power and authority to influence and lead others based on competence, experience, and integrity. It is dependent on consistent behavior.

The core purpose and reason for an organization's existence, outlining its values, mission, and goals. This drives decision-making and priorities.

The services offered to its customers and stakeholders, fulfilling its mission and purpose. These services are essential to the organization's success and reputation.

Categorization of activities based on their level of urgency and importance. It helps prioritize tasks and allocate resources efficiently.

The highest priority level, requiring immediate attention and action. This level involves responding to emergencies and ensuring the safety of personnel and the public.

Ensuring readiness for potential emergencies, involving training, drills, equipment checks, and pre-incident planning.

Routine tasks and responsibilities that contribute to the overall functionality and operation of the organization.

A state of readiness and preparedness to effectively handle emergencies, including having necessary equipment, training, and plans in place.

Plans developed before incidents occur to anticipate potential hazards, identify strategies, and outline procedures.

Possessing the technical knowledge, practical skills, and strategic thinking necessary to perform effectively in emergency situations.

Ensuring that unit members are physically and mentally fit to respond to emergencies, including maintaining physical fitness, mental well-being, and proper training.

A powerful presence that commands attention and instills confidence in others. It helps diffuse situations quickly and effectively.

A problem-solving approach where all members of a group are encouraged to contribute ideas and suggestions, creating a more inclusive and collaborative environment.

Setting short-term goals aligned with established overarching goals, ensuring consistent progress and achievement of long-term objectives.

Pre-determined guidelines and targets that provide direction and structure for achieving long-term goals.

Longer-term goals that represent the desired outcomes or achievements for the organization. These goals provide a strategic direction and purpose.

The process of planning, organizing, and executing tasks in a timely and efficient manner, guided by a clear vision of the desired outcomes.

An acronym representing a framework for setting effective objectives: Specific, Measurable, Action-Oriented, Relevant, and Time-Sensitive.

Goals should be specific and well-defined, avoiding ambiguity and vagueness. This clarity ensures a clear understanding of what needs to be achieved.

Progress towards the goal should be quantifiable, allowing for objective evaluation and tracking. This ensures that progress can be measured and monitored.

Goals should be relevant to the overall objectives of the organization and contribute to achieving larger goals. This alignment ensures that efforts are focused and impactful.

Goals should have a defined timeframe for completion, adding a sense of urgency and accountability. This ensures that deadlines are met and progress is maintained.

Involving employees in the process of goal-setting by assigning specific tasks, delegating responsibilities, and using democratic leadership principles to encourage participation and ownership.

The smallest unit within a department, typically consisting of personnel, equipment, and facilities assigned to carry out specific tasks.

The resources available to the unit, such as tools, vehicles, and infrastructure, enabling them to perform their duties effectively.

A model that describes the stages of team development, including forming, storming, norming, performing, and adjourning.

The initial stage of team development where members are getting to know each other, establishing roles, and clarifying expectations.

The stage of team development marked by conflict and tension as members assert their opinions and roles, and deal with differences in perspectives.

The stage of team development where members establish norms, ground rules, and a sense of cohesion, fostering collaboration and a shared understanding.

The stage of team development where members work together effectively, achieving high performance, and maximizing productivity as a cohesive unit.

The final stage of team development, involving the completion of the team's task, acknowledgement of achievements, and recognition of individual contributions. It represents the closing of the team's chapter.

Motivating and supporting team members by providing guidance, encouragement, resources, and opportunities for growth. It involves building trust, fostering open communication, and empowering individuals.