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Emotional Intelligence Strategic HR Thinking

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Emotional Intelligence Strategic HR Thinking

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Questions and Answers

Which aspect of internal data can be compared across different positions within an organization?

Time

Position (correct)

HR Metrics

Department

What does JCAHO primarily focus on during its quality accreditation process?

Financial performance

Employee morale

Patient care quality (correct)

Technological advancements

Which function is NOT included in the 4 Major Processes of the HR Function mentioned in the text?

Self-Development

Staff development

Planning

Quality assurance (correct)

What type of data comparison can be done using the position group as a parameter?

External data compared by industry segment Signup and view all the answers

What is the main outcome of a satisfactory survey during a JCAHO review?

Recommendations for improvement Signup and view all the answers

Which type of organization critically reviews the accreditation status granted by JCAHO?

Insurance companies and industry watchdog groups Signup and view all the answers

What is a key way HR professionals contribute strategically?

Creating long-range agendas Signup and view all the answers

In the healthcare industry, what is the median ratio of HR staff to total headcount?

0.8 HR staff member per 100 employees Signup and view all the answers

What is a key factor when measuring HR management according to the text?

$965 HR budget expenditure per employee Signup and view all the answers

Why are the provided HR ratios and measures for assessment considered useful?

When compared to other data Signup and view all the answers

What do HR professionals do in terms of organizational change and problem-solving?

Identify, promote, and reward change Signup and view all the answers

What distinguishes HR professionals who contribute strategically?

Creating long-term agendas beyond current needs Signup and view all the answers