Emotional Intelligence Strategic HR Thinking

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Questions and Answers

Which aspect of internal data can be compared across different positions within an organization?

  • Time
  • Position (correct)
  • HR Metrics
  • Department

What does JCAHO primarily focus on during its quality accreditation process?

  • Financial performance
  • Employee morale
  • Patient care quality (correct)
  • Technological advancements

Which function is NOT included in the 4 Major Processes of the HR Function mentioned in the text?

  • Self-Development
  • Staff development
  • Planning
  • Quality assurance (correct)

What type of data comparison can be done using the position group as a parameter?

<p>External data compared by industry segment (C)</p> Signup and view all the answers

What is the main outcome of a satisfactory survey during a JCAHO review?

<p>Recommendations for improvement (D)</p> Signup and view all the answers

Which type of organization critically reviews the accreditation status granted by JCAHO?

<p>Insurance companies and industry watchdog groups (A)</p> Signup and view all the answers

What is a key way HR professionals contribute strategically?

<p>Creating long-range agendas (D)</p> Signup and view all the answers

In the healthcare industry, what is the median ratio of HR staff to total headcount?

<p>0.8 HR staff member per 100 employees (B)</p> Signup and view all the answers

What is a key factor when measuring HR management according to the text?

<p>$965 HR budget expenditure per employee (D)</p> Signup and view all the answers

Why are the provided HR ratios and measures for assessment considered useful?

<p>When compared to other data (C)</p> Signup and view all the answers

What do HR professionals do in terms of organizational change and problem-solving?

<p>Identify, promote, and reward change (D)</p> Signup and view all the answers

What distinguishes HR professionals who contribute strategically?

<p>Creating long-term agendas beyond current needs (A)</p> Signup and view all the answers

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