Emotional Intelligence: Interpersonal Strategies

What part of the brain plays a primary role in processing memory, decision-making, and emotional reactions?

Frontal lobe
Amygdala (correct)
Cerebrum
Cerebellum

What is a characteristic of an amygdala hijack?

A complete loss of self-control and reason (correct)
A logical and rational response
A gradual emotional response
A lack of emotional reaction

What is the first step in managing an amygdala hijack?

Take deep breaths
Step away from the situation
Count to ten
Recognize what triggers the emotional response (correct)

What is a technique for managing frustration or irritation?

Stop and evaluate (C) Signup and view all the answers

What is a strategy for managing anger or aggravation?

All of the above (D) Signup and view all the answers

What is a way to manage disappointment or unhappiness?

Accept that life is a journey (D) Signup and view all the answers

What is essential to do before presenting new ideas or proposals to individuals with high Influence?

Develop a real rapport with them (B) Signup and view all the answers

Why might individuals with high Influence become irritated?

Because of routine and boredom (C) Signup and view all the answers

What type of approach should be taken when communicating with individuals high in Influence?

Be friendly and stimulating (B) Signup and view all the answers

What is the primary energy associated with the Steadiness personality type?

Energy of harmony and value (D) Signup and view all the answers

What is the Steadiness personality type known for?

Taking a measured, steady, and unassertive approach (A) Signup and view all the answers

What is the benefit of allowing high Influence individuals to get involved in team projects or initiatives?

They can leverage their social skills to rally people around common objectives (B) Signup and view all the answers

What do High Steadiness individuals require to motivate them towards new ideas or proposals?

Time to reach decisions and assurances (A) Signup and view all the answers

What is a characteristic of individuals with a high Compliance personality type?

An interest in precision, accuracy and understanding (C) Signup and view all the answers

What do individuals with high Compliance tend to use to achieve their goals?

Structures, procedure, rules and defined codes of conduct (A) Signup and view all the answers

What is a misconception about individuals with a high Compliance personality type?

They lack ambition (C) Signup and view all the answers

What is important to individuals with a high Compliance personality type?

Etiquette and tradition (C) Signup and view all the answers

How do individuals with a high Compliance personality type tend to behave in group settings?

They are naturally reticent to speak out unless called on (C) Signup and view all the answers

What is the primary focus of individuals with a high Influence personality?

Interacting positively with those around them (C) Signup and view all the answers

How do High Influence individuals approach others?

In a persuasive, inviting and engaging manner (B) Signup and view all the answers

What is a negative trait associated with High Influence individuals?

Lacking tact in their communication (A) Signup and view all the answers

What is a strength of High Influence individuals?

Their well-developed social skills (C) Signup and view all the answers

How do High Influence individuals handle rejection?

They find it hard to accept (D) Signup and view all the answers

What is a characteristic of High Influence individuals on a good day?

They are dynamic and sociable (B) Signup and view all the answers

What is one of the benefits of learning something unique or personal about the individuals in your life?

To maintain caring and positive relationships (D) Signup and view all the answers

When interacting with someone with a High Dominance Personality, what should you be?

More assertive and less emotional (B) Signup and view all the answers

In a situation where there is a last-minute request to prepare a report, how would someone with a High Dominance Personality likely react?

They would prioritize tasks and focus on the deadline (A) Signup and view all the answers

What is the goal of understanding the different Personality Styles?

To improve relationship compatibility and communication (A) Signup and view all the answers

In a meeting without an agenda, how would someone with a High Influence Personality likely react?

They would try to build consensus and encourage input (D) Signup and view all the answers

What is the outcome of learning about the individuals in your life?

You will be able to maintain caring and positive relationships (B) Signup and view all the answers