Emotional Intelligence Quiz: Reading Facial Expressions
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Questions and Answers

What is the distinctive feature of a Duchenne smile?

  • Head moving downward and to the side
  • Muscle movements in the lips and around the eyes (correct)
  • Lips pressed tightly together
  • Avoiding eye contact
  • How does the facial expression of anger help in physical conflict?

  • Protects the eyes by avoiding eye contact
  • Reveals the neck to signal submission
  • Causes the lips to press tightly together
  • Signals aggression and threat (correct)
  • What distinguishes embarrassment from shyness?

  • Exposing the neck
  • Moving the head straight downward (correct)
  • Avoiding eye contact
  • Smiling while moving the head downward and to the side
  • What is the primary emotion characterized by feeling happy about pleasant events?

    <p>Happiness</p> Signup and view all the answers

    Which emotion is a normal response to feeling frustrated or helpless?

    <p>Anger</p> Signup and view all the answers

    What is the emotion characterized by a deep feeling of affection and concern?

    <p>Love</p> Signup and view all the answers

    How can managers influence moods in the workplace according to the text?

    <p>Using humor to lighten the moment</p> Signup and view all the answers

    What can positive emotions do in the workplace according to the text?

    <p>Increase problem-solving skills</p> Signup and view all the answers

    How do emotions impact an individual's performance in the workplace according to the text?

    <p>By affecting motivation, decision-making, focus, and ability to handle stress</p> Signup and view all the answers

    What is one implication for managers mentioned in the text regarding emotions and moods?

    <p>Absolute control of worker emotions is not possible</p> Signup and view all the answers

    Study Notes

    Emotions and Facial Expressions

    • A Duchenne smile is characterized by the raising of both the corners of the mouth and the eyebrows.
    • Anger's facial expression, which includes a furrowed brow and raised upper eyelid, helps in physical conflict by making the person appear more formidable and intimidating.

    Social Emotions

    • Embarrassment is distinguished from shyness by its focus on a specific event or action, whereas shyness is a more general feeling of apprehension around others.

    Primary Emotions

    • Joy is characterized by feeling happy about pleasant events.
    • Frustration or helplessness can lead to anger, which is a normal response in such situations.

    Emotions in the Workplace

    • The emotion of affection, characterized by a deep feeling of affection and concern, is important in the workplace.
    • Managers can influence moods in the workplace by creating a positive work environment.
    • Positive emotions can improve performance, customer satisfaction, and employee well-being in the workplace.
    • Emotions can impact an individual's performance in the workplace by influencing their motivation, decision-making, and creativity.
    • One implication for managers is that they should recognize and manage their own emotions and moods to effectively lead and manage their teams.

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    Description

    Test your ability to read others' emotions by identifying facial expressions. This quiz presents various facial expressions and asks you to choose the correct emotion they represent.

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