Emotional Intelligence Quiz: Reading Facial Expressions

Emotions and Facial Expressions

• A Duchenne smile is characterized by the raising of both the corners of the mouth and the eyebrows.
• Anger's facial expression, which includes a furrowed brow and raised upper eyelid, helps in physical conflict by making the person appear more formidable and intimidating.

Social Emotions

• Embarrassment is distinguished from shyness by its focus on a specific event or action, whereas shyness is a more general feeling of apprehension around others.

Primary Emotions

• Joy is characterized by feeling happy about pleasant events.
• Frustration or helplessness can lead to anger, which is a normal response in such situations.

Emotions in the Workplace

• The emotion of affection, characterized by a deep feeling of affection and concern, is important in the workplace.
• Managers can influence moods in the workplace by creating a positive work environment.
• Positive emotions can improve performance, customer satisfaction, and employee well-being in the workplace.
• Emotions can impact an individual's performance in the workplace by influencing their motivation, decision-making, and creativity.
• One implication for managers is that they should recognize and manage their own emotions and moods to effectively lead and manage their teams.