Navigating the Workplace with Emotional Intelligence

Question 1: Emotional Intelligence in a Team

• Demonstrate emotional intelligence by listening to others and effectively managing relationships while setting goals
• Demonstrate understanding and empathy as team members experience change
• Interpret problems as opportunities for the team
• Influence without manipulation by taking care to avoid making team members feel manipulated

Question 2: Conflict Resolution

• When a colleague disagrees with a proposed strategy, advise them to pause, reflect and consider their approach before confronting the other party
• Suggest that disappointment about a decision doesn't necessarily equate to anger

Question 3: Stress Management

• Encourage coworkers to speak to other experienced team members who have previously tackled similar projects
• Focus on solutions and actionable steps; avoid focusing on external stressors

Question 4: Emotional Intelligence for Influence

• Consider backgrounds and personal goals of team members
• Do not present only facts that support your approach, but encourage exploration of approaches based on various perspectives
• Adopt an approach that encourages team input, suggestions and ideas.

Question 5: Emotional Intelligence in a Team/ Examples

• Team members focus on team goals
• Teams understand how their work benefits the larger organization.
• Proactive management of team conflict and problems
• Teams socialise outside of work hours
• Develop team-specific catchphrases and inside jokes