Emotional Intelligence in Teams - Past Paper Questions

**Question 1: Multiple Choice** You\'re asked to lead a crossfunctional team tasked with researching and improving customer satisfaction.\ **What can you do to demonstrate your emotional intelligence when leading this team?** **Options:** 1. Listen to others and effectively manage relationships...

**Question 1: Multiple Choice** You\'re asked to lead a crossfunctional team tasked with researching and improving customer satisfaction.\ **What can you do to demonstrate your emotional intelligence when leading this team?** **Options:** 1. Listen to others and effectively manage relationships while making plans and setting goals 2. Keep the team focused on interpreting problems as opportunities 3. Show understanding and empathy as team members experience the emotions associated with change 4. Take care to influence with intelligence so the team doesn\'t feel manipulated 5. Focus on yourself while planning and then work with the team to ensure they fall in line 6. Use understanding and control of emotions to avoid showing any emotion, which would be unprofessional **Answer:**\ 1, 2, 3, and 4 are correct. **Question 2: Multiple Choice** A colleague finds out the marketing manager will implement a different strategy to the one she suggested. She has a huge argument with him.\ **What can you say to her to help her deal with this conflict?** **Options:** 1. Advise her to pause and reflect for a second before assertively confronting the marketing manager to insist that he change his mind about the strategy 2. Reframe the situation by telling her that a positive upside is that if the strategy fails, at least she won\'t be to blame for it 3. Suggest that maybe she\'s not so much angry about the decision as disappointed that the marketing manager decided not to take her suggestion **Answer:**\ 3 is correct. **Question 3: Multiple Choice** One of your coworkers is under pressure to complete a feasibility study on time. It\'s causing him a lot of stress.\ **What is the best way to counsel your coworker to help him deal with his stress?** **Options:** 1. Tell him to stop thinking about the source of the stress and focus on the fact that he\'s inexperienced and shouldn\'t have been given the study to work on in the first place 2. Encourage him to speak to other people in the department who have worked on these studies and can give him some useful tips 3. Advise him to just accept that he\'ll have to submit the study to senior management late and get working right away **Answer:**\ 2 is correct. **Question 4: Multiple Choice** **Which actions illustrate the use of emotional intelligence in order to be influential?** **Options:** 1. Juan considers the backgrounds and personal goals of his team members when deciding how to engage them 2. Brian presents only the facts that support his preferred approach, telling his team this is what they need to do 3. Tamako keeps her team focused on the set goal and ensures it doesn\'t veer off course to explore alternative approaches 4. Olga stops giving commands to her team and instead suggests ideas for them to consider 5. Before acting, Jana takes time to think about why she feels she needs to be influential **Answer:**\ 1, 4, and 5 are correct. **Question 5: Multiple Choice** **Which examples illustrate emotional intelligence in a team?** **Options:** 1. Team members have made their team goals the focus of the work 2. A team understands how its work will benefit the organization as a whole 3. A team manages conflict and problems proactively 4. A team socializes together outside of working hours 5. Team members have developed catchphrases and inside jokes that are specific to their experience **Answer:**\ 1, 2, and 3 are correct.