Emotional Intelligence in Nursing

Self-awareness = Encourages people to work interdependently to achieve a shared goal. Social skills = Shares authority and accountability with others. Managing relationships = Encourages people to create and articulate a shared vision and mission that is inspiring. Self-regulation = Take time every day to appreciate what is right in the world/your life.

Empathy = Co-creates a climate in which people respect each other, believe in their own self-worth, and value authenticity. Self-awareness = Exercises personal power ensuring the best decisions are made yet refusing to be treated as a heroic leader. Managing relationships = Encourages people to create and articulate a shared vision and mission that is inspiring. Self-regulation = Tune in to your body.

Empathy = Be your own best friend. Social skills = Talk back to yourself. Managing relationships = Seven Simple & Powerful Tips: Increase your emotional word vocabulary. Self-regulation = Smile more!

Self-awareness = Understanding one's own emotions, strengths, weaknesses, values, and goals Social skills = Ability to manage relationships and build networks Managing relationships = Ability to inspire, influence, and connect with others Self-regulation = Controlling or redirecting disruptive emotions and impulses

Empathy = Understanding and sharing the feelings of others Self-awareness = Recognizing one's own emotions and how they affect others Social skills = Effective communication and collaboration with patients and colleagues Self-regulation = Maintaining professionalism and managing stress in challenging situations

Howard Gardner = Harvard University Peter Salovey = Yale University John 'Jack' Mayer = University of New Hampshire Daniel Goleman = Rutgers University

Human resource planning = Strategic utilization of talents and potential within an organization Job profiling = Matching candidate profiles with job requirements for optimal performance Recruitment interviewing and selection = Identifying candidates with high Emotional Intelligence for organizational fit Management development = Enhancing leadership skills through Emotional Intelligence training

Compassion at work = Bringing empathy and understanding into professional interactions Humanity in work = Valuing each individual's unique contributions in a team setting Multiple Intelligence theory = Recognizing diverse talents and capabilities in people Emotional Intelligence theory = Understanding the importance of emotional awareness in personal growth

Self-awareness = Ability to recognize and understand your own emotions and how they affect your thoughts and behavior Social skills = Capacity to manage relationships effectively, including communication, conflict resolution, and teamwork Managing relationships = Skill in building and maintaining healthy relationships, understanding others' emotions, and influencing them positively Self-regulation = Capability to control impulsive feelings and behaviors, manage emotions in healthy ways, and adapt to changing circumstances

A nurse acknowledges her feelings of frustration during a challenging situation and takes a moment to calm down before responding. = Self-regulation A nursing team collaborates seamlessly during a high-stress shift, communicating effectively and supporting one another. = Social skills A nurse shows genuine concern and understanding towards a patient experiencing distress, providing emotional support. = Empathy A nurse reflects on her interactions with colleagues and identifies areas where she can improve her communication style. = Self-awareness

Adapting well to change and handling stress effectively = Self-regulation Being able to understand others' emotions and respond appropriately = Empathy Having good communication skills and conflict resolution abilities = Social skills Recognizing one's strengths and weaknesses accurately = Self-awareness

Taking responsibility for your actions and learning from mistakes = Self-regulation Showing compassion towards patients and colleagues = Empathy Building rapport with patients through active listening and understanding their needs = Managing relationships Recognizing when you need a break to prevent burnout = Self-awareness

Resolving conflicts peacefully and diplomatically = Social skills Being able to remain calm under pressure and make rational decisions = Self-regulation Understanding non-verbal cues and emotions in others = Empathy Being honest with oneself about personal strengths and weaknesses = Self-awareness

Self-awareness = Knowing your own emotions Self-regulation = Managing your own emotions Empathy = Recognizing and understanding other people's emotions Social skills = Managing relationships and emotions of others

Assessing readiness and motivation for EQ development = Evaluate if individuals are prepared for EQ training Encouraging participation = Promote engagement in EQ activities Setting goals and breaking them down into achievable steps = Establish clear objectives and divide them into manageable tasks Providing opportunities for practice and giving timely feedback = Offer chances for skill enhancement and provide feedback promptly

Decreasing conflicts = Promoting staff retention Improving relationships and understanding = Increasing stability Increasing output = Continuity and harmony Encouraging insight and self-awareness = Evaluate if individuals are prepared for EQ training

Foster relationships between EQ trainers and learners = Build rapport between instructors and participants Self-directed change and learning = Encourage individuals to take charge of their development Use models and examples = Provide instances and role models for learning Building support = Create a supportive environment for growth

Recognizing and understanding other people's emotions = Empathy Managing relationships, i.e. managing the emotions of others = Social skills Encouraging insight and self-awareness = Evaluate if individuals are prepared for EQ training Use experiential methods = Incorporate practical experiences into learning

Bodily-Kinesthetic = Self-awareness Musical intelligence = Social skills Interpersonal intelligence = Managing relationships Intrapersonal intelligence = Self-regulation

Naturalist intelligence = Self-awareness Existential = Empathy TARGETs - Teachers, Students, Administrators = Social skills IMPORTANCE MI in school systems = Managing relationships

TEACHERS - Stimulates teachers to find different ways of helping students to learn = Empathy TEACHERS - Need to think of all intelligences when planning = Self-awareness ADMINISTRATORS - Professional development for staff on MI = Social skills EMOTIONAL INTELLIGENCE (EQ) - Rising to prominence with Daniel Goleman's Book = Self-regulation

Students learning improve greatly = Social skills School average improve significantly = Empathy School image improve = Managing relationships Implications for ADMINISTRATORS - Budget allocation = Self-regulation

Group professional development for staff on MI = Managing relationships Individualized professional development plans = Self-awareness Sensitize stakeholders (Ministry of Health/In-service Education Unit) = Empathy Decision-Making informed by data for administrators = Self-regulation

Self-awareness = Ability to accurately recognize and understand one's own emotions Empathy = Capacity to sense and understand others' emotions, feelings, and perspectives Self-regulation = Skill in managing one's own emotions, thoughts, and behaviors effectively Social skills = Proficiency in managing relationships and building networks to move people in desired directions

Holding onto anger is like drinking poison and expecting the other person to die. = Self-regulation Success is not final. Failure is not fatal. It is the courage to continue that makes the difference. = Resilience Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind. = Authenticity Follow the three 'R's': Respect for self, Respect for others, Responsibility for your all actions. = Social awareness

Emotions overwhelm your thinking and actions. = Impact on decision-making You are unable to accurately read others' emotions. = Impaired social skills You can't find the right words... (stumbling, stuttering when you try to speak). = Communication difficulties Your 'fight or flight' response kicks in... heart races, blood pressure increases, sweating profusely. = Physical manifestations of stress

Fundamental attribution error - we tend to view others' behaviors as due to their disposition rather than their environment. = Empathy You know that you've been hijacked when. = Self-awareness Change catalyst, Conflict management, Teamwork and Collaboration. = Social skills Evaluate individuals, Evaluate organizational change, Relationship Management Dimension. = Self-awareness

Inspiration, Influence, Developing others. = Social skills Adeptness at inciting desirable responses in others. = Empathy Awareness. = Self-awareness Measure, Assess, Plan, Develop. = Self-regulation

Recognizing one's own emotions = Ability to identify and understand one's own feelings Knowing one's strengths and weaknesses = Understanding personal limitations and areas of excellence Understanding how emotions affect behavior = Awareness of how feelings can influence actions Reflecting on past experiences = Ability to learn from previous situations and emotions

Effective communication = Clear and concise exchange of information Conflict resolution = Ability to address and settle disputes or disagreements Collaboration = Working together towards a common goal Negotiation = Reaching agreements through discussion and compromise

Building strong rapport = Establishing and maintaining positive connections with others Creating a supportive environment = Fostering a space that encourages growth and well-being Resolving interpersonal conflicts = Dealing with disagreements between individuals effectively Promoting teamwork = Encouraging cooperation and collaboration among team members

Impulse control = Ability to manage immediate reactions or urges Adaptability = Flexibility in adjusting to changing circumstances Stress management = Handling pressure and anxiety in a healthy manner Self-discipline = Maintaining focus and control over personal actions

Active listening = Fully engaging in understanding others by paying attention and responding appropriately Showing compassion = Demonstrating care and concern for others' well-being Demonstrating understanding = Expressing comprehension of others' emotions and perspectives Offering support = Providing assistance or comfort to those in need