Emotional Intelligence and Mood

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Questions and Answers

What is the impact of displayed emotions on negotiation?

It has no impact

It has a minimal impact

It is impossible to determine

It has a large impact (correct)

How do emotions affect customer service?

Only through overall feeling about the outcome

Only through communication effectiveness

Only through attitude of employee

Through attitude of employee, communication effectiveness, and overall feeling about the outcome (correct)

What happens to people who are on an emotional high at the end of a day?

They are unaffected by their emotions

They take the positive feelings home with them (correct)

They experience a neutral emotional state

They bring negative feelings home with them

What can result from negative emotions in the workplace?

Deviant workplace behaviors Signup and view all the answers

What is a consequence of doing dangerous work while in negative emotional states?

A higher likelihood of accidents Signup and view all the answers

What is a characteristic of managers who understand the role of emotions in the workplace?

They understand the impact of emotions on employee behavior Signup and view all the answers

What is the primary reason older people experience fewer negative emotions?

Age is a factor in emotional regulation Signup and view all the answers

Which component of emotional intelligence involves understanding one's own feelings and their effects on others?

Self-Awareness Signup and view all the answers

What is the primary benefit of considering emotional intelligence in the personnel selection process?

It ensures employee fit Signup and view all the answers

What is the result of positive emotions on expectations of success?

It contributes to motivation for performance Signup and view all the answers

Which component of emotional intelligence involves controlling or redirecting disruptive impulses and moods?

Self-Regulation Signup and view all the answers

What is the primary role of emotional intelligence in organizational productivity?

It opens up innovation and creativity Signup and view all the answers

What is the primary benefit of emotional intelligence in decision-making?

It leads to better decisions for the organization Signup and view all the answers

What is the primary reason physical activity can aid in keeping our moods upbeat?

It is not specified in the content Signup and view all the answers

What is the primary difference between emotions and moods?

Emotions are more intense, while moods are less intense. Signup and view all the answers

Which of the following is NOT a commonly accepted basic emotion?

Disgust Signup and view all the answers

What is a key factor that influences the intensity of emotions we feel?

Personality Signup and view all the answers

What is an important factor that can cause our mood to change?

High levels of stress Signup and view all the answers

Which of the following is NOT a source of emotions and moods?

Genetics Signup and view all the answers

What is the benefit of maintaining a low level of stress?

It helps us control our psychological and physical health Signup and view all the answers

What is the impact of social activities on our emotions?

They have a positive impact Signup and view all the answers

What is essential for controlling our emotions and moods?

Getting enough sleep Signup and view all the answers

What is a characteristic of emotional intelligence that involves understanding one's own feelings and their effects on others?

Self-awareness Signup and view all the answers

What is the primary benefit of considering emotional intelligence in the personnel selection process?

Increased productivity Signup and view all the answers

What is the result of positive emotions on expectations of success?

Increased motivation Signup and view all the answers

What is the primary role of emotional intelligence in organizational productivity?

Increased employee satisfaction Signup and view all the answers

What is the primary benefit of emotional intelligence in decision-making?

Better decision-making Signup and view all the answers

What is the primary reason physical activity can aid in keeping our moods upbeat?

Increased serotonin levels Signup and view all the answers

What is the primary difference between emotions and moods?

Intensity and duration Signup and view all the answers

What is essential for controlling our emotions and moods?

Stress management Signup and view all the answers

What is the primary implication of ignoring coworkers' and employees' emotions in the workplace?

It can result in deviant workplace behaviors and decreased job satisfaction. Signup and view all the answers

What is the primary benefit of understanding the role of emotions in the workplace?

It can significantly improve the ability to explain coworkers' and employees' behaviors. Signup and view all the answers

What is the primary impact of negative emotions on workplace behavior?

They can result in deviant workplace behaviors and decreased job satisfaction. Signup and view all the answers

What is the primary consequence of doing dangerous work while in negative emotional states?

It can increase the likelihood of accidents. Signup and view all the answers

What is the primary characteristic of managers who understand the role of emotions in the workplace?

They use humor and praise to motivate employees. Signup and view all the answers

What is the primary reason why emotions and moods cannot be divorced from the workplace?

Because they are a natural part of an individual's makeup. Signup and view all the answers

What is the primary role of emotional intelligence in managing relationships?

To understand the emotional makeup of others and build rapport Signup and view all the answers

Which component of emotional intelligence is most closely related to motivation and performance?

Motivation Signup and view all the answers

What is the primary benefit of emotional intelligence in the workplace?

Better relationships and social skills Signup and view all the answers

How does emotional intelligence influence employee fit in the personnel selection process?

It helps identify candidates with high emotional intelligence Signup and view all the answers

What is the primary role of self-awareness in emotional intelligence?

To recognize and understand one's own emotions and moods Signup and view all the answers

How do positive emotions affect expectations of success?

They increase expectations of success Signup and view all the answers

What is the primary benefit of considering emotional intelligence in decision-making?

It leads to better decision-making and problem-solving skills Signup and view all the answers

What is the primary role of emotional intelligence in stress management?

It reduces stress and anxiety Signup and view all the answers

What is the primary impact of ignoring coworkers' and employees' emotions in the workplace?

Deviant workplace behaviors and accidents Signup and view all the answers

What is the primary characteristic of managers who understand the role of emotions in the workplace?

They are able to explain coworkers' and employees' behaviors Signup and view all the answers

What is the primary consequence of doing dangerous work while in negative emotional states?

Increased likelihood of accidents Signup and view all the answers

What is the primary reason why emotions and moods cannot be divorced from the workplace?

Because emotions and moods are a natural part of an individual's makeup Signup and view all the answers

What is the primary benefit of considering emotions and moods in the workplace?

Improved ability to explain coworkers' and employees' behaviors Signup and view all the answers

What is the primary impact of negative emotions on workplace behavior?

Deviant workplace behaviors Signup and view all the answers

What is the primary difference between emotions and moods in terms of duration?

Emotions are shorter-lived than moods Signup and view all the answers

Which of the following is a source of emotions and moods?

All of the above Signup and view all the answers

What is the result of maintaining a low level of stress?

Control over our psychological and physical health Signup and view all the answers

Which of the following is NOT a basic emotion?

Love Signup and view all the answers

What is the impact of social activities on our emotions?

Positive Signup and view all the answers

What is the key factor that influences the intensity of emotions we feel?

Personality Signup and view all the answers

What is essential for controlling our emotions and moods?

Low levels of stress Signup and view all the answers

What is the primary benefit of high-quality sleep on our emotions and moods?

It helps us control our emotions and moods Signup and view all the answers

Which demographic factor tends to experience fewer negative emotions?

Older individuals Signup and view all the answers

What is the primary component of emotional intelligence that involves controlling or redirecting disruptive impulses and moods?

Self-Regulation Signup and view all the answers

Which of the following is a potential application of emotional intelligence in the workplace?

Enhancing innovation and creativity Signup and view all the answers

What is the primary reason why emotional intelligence is essential in the personnel selection process?

To ensure employee fit Signup and view all the answers

What is the primary benefit of positive emotions on expectations of success?

Boosted confidence Signup and view all the answers

Which component of emotional intelligence involves understanding the emotional makeup of other people?

Empathy Signup and view all the answers

What is the primary role of emotional intelligence in managing relationships?

Building rapport Signup and view all the answers

Which of the following is a characteristic of women in terms of emotional expression?

They tend to express emotions more frequently Signup and view all the answers

How do emotions affect the overall feeling about the outcome of customer service?

Emotions affect both the employee's attitude and communication effectiveness Signup and view all the answers

What is the implication of ignoring coworkers' and employees' emotions in the workplace?

It assumes that employees are completely rational Signup and view all the answers

How do managers who understand the role of emotions in the workplace tend to interact with their employees?

They tend to use humor and praise Signup and view all the answers

What is the consequence of doing dangerous work while in negative emotional states?

It increases the likelihood of accidents Signup and view all the answers

How do emotions affect the negotiation process?

They have a significant impact on the negotiation process Signup and view all the answers

What is the primary benefit of understanding the role of emotions in the workplace?

It improves the ability to explain coworkers' and employees' behaviors Signup and view all the answers

What is the key element of emotional intelligence that involves understanding other people's emotional makeup?

Empathy Signup and view all the answers

Which component of emotional intelligence is essential for building and maintaining relationships?

Social Skills Signup and view all the answers

What is the primary benefit of considering emotional intelligence in the personnel selection process?

Better Employee Fit Signup and view all the answers

Which of the following is NOT a component of emotional intelligence?

Intuition Signup and view all the answers

What is the primary role of emotional intelligence in organizational productivity?

Increased Innovation Signup and view all the answers

Which component of emotional intelligence involves controlling or redirecting disruptive impulses and moods?

Self-Regulation Signup and view all the answers

What is the primary benefit of emotional intelligence in managing relationships?

Enhanced Trust Signup and view all the answers

What is the primary benefit of considering emotional intelligence in decision-making?

More Informed Decisions Signup and view all the answers

What is the primary component of emotional intelligence that involves understanding one's own feelings and their effects on others?

Self-awareness Signup and view all the answers

Which of the following is NOT a basic emotion?

Pride Signup and view all the answers

What is a key factor that influences the intensity of emotions we feel?

Personality Signup and view all the answers

What is the primary benefit of maintaining a low level of stress?

Controlled emotions Signup and view all the answers

Which of the following sources of emotions and moods is often underestimated?

Weather Signup and view all the answers

What is the result of positive emotions on expectations of success?

Increased expectations Signup and view all the answers

What is essential for controlling our emotions and moods?

Emotional intelligence Signup and view all the answers

What is the primary role of emotional intelligence in relationships?

Empathy and understanding Signup and view all the answers

Why is it important for managers to understand the role of emotions in the workplace?

Because emotions are a natural part of an individual's makeup Signup and view all the answers

Positive emotions can lead to deviant workplace behaviors.

False Signup and view all the answers

What is the result of managers using humor and praise to employees?

Increased positive mood among employees Signup and view all the answers

Ignoring co-workers' and employees' emotions can lead to a wrong assessment of their behavior as if they were _______________________.

completely rational Signup and view all the answers

Match the following emotions with their effects on workplace behavior:

Positive emotions = Increased positive mood among employees Negative emotions = Deviant workplace behaviors Good mood = Use of humor and praise to employees Emotional high = Taking positive feelings home with them Signup and view all the answers

What is the primary reason managers should understand the role of emotions in the workplace?

To explain co-workers' and employees' behaviors Signup and view all the answers

Emotions and moods can be divorced from the workplace.

False Signup and view all the answers

What is the consequence of doing dangerous work while in negative emotional states?

More likely to have accidents Signup and view all the answers

Managers who understand the role of emotions will significantly improve their ability to _______________________ co-workers' and employees' behaviors.

explain Signup and view all the answers

What is the primary implication of ignoring coworkers' and employees' emotions in the workplace?

Wrong assessment of their behavior as if they were completely rational Signup and view all the answers

What is the primary component of emotional intelligence that involves understanding one's own feelings and their effects on others?

Self-Awareness Signup and view all the answers

Women tend to experience fewer negative emotions than men.

False Signup and view all the answers

What is the primary benefit of considering emotional intelligence in the personnel selection process?

Ensuring employee fit. Signup and view all the answers

The ability to understand the emotional makeup of other people is a key component of emotional intelligence known as _______________________.

Empathy Signup and view all the answers

Match the following components of emotional intelligence with their definitions:

Self-Regulation = The ability to control or redirect disruptive impulses and moods. Motivation = A passion to work for reasons that go beyond money or status. Empathy = The ability to understand the emotional makeup of other people. Social Skills = Proficiency in managing relationships and building networks. Signup and view all the answers

Older people tend to experience more negative emotions than younger people.

False Signup and view all the answers

What is the primary benefit of emotional intelligence in organizational productivity?

Increased innovation and creativity Signup and view all the answers

What is the primary role of emotional intelligence in managing relationships?

Building rapport and finding common ground. Signup and view all the answers

The ability to manage one's self and emotions is a key component of emotional intelligence known as _______________________.

Self-Regulation Signup and view all the answers

Physical activity can aid in keeping our moods upbeat.

True Signup and view all the answers

What is the primary difference between emotions and moods?

Emotions are intense, while moods are less intense Signup and view all the answers

Weather has a proven effect on our emotions.

False Signup and view all the answers

What is the result of positive emotions on expectations of success?

Positive emotions increase expectations of success. Signup and view all the answers

Social activities have been shown to have a _______________________ impact on our emotions.

positive Signup and view all the answers

Match the following with their definitions:

Affect = A broad range of feelings that people experience Emotions = Intense feelings directed at someone or something Moods = Less intense feelings that lack a contextual stimulus Signup and view all the answers

What is an important factor that influences the intensity of emotions we feel?

Personality Signup and view all the answers

All emotions are universally accepted.

False Signup and view all the answers

What is the benefit of maintaining a low level of stress?

It helps control our psychological and physical health. Signup and view all the answers

Getting enough and high-quality _______________________ is essential for controlling our emotions and moods.

sleep Signup and view all the answers

What is a key component of emotional intelligence?

Self-awareness Signup and view all the answers

What is the ability to recognize and understand your moods, emotions, and drives as well as their effects on others?

Self-Awareness Signup and view all the answers

Older people tend to experience more negative emotions.

False Signup and view all the answers

What is the primary benefit of considering emotional intelligence in the personnel selection process?

EI can lead to better decisions for the organization and ensure employee fit Signup and view all the answers

The ability to control or redirect disruptive impulses and moods is known as _______.

Self-Regulation Signup and view all the answers

Match the following components of emotional intelligence with their definitions:

Self-Awareness = The ability to recognize and understand your moods, emotions, and drives as well as their effects on others. Self-Regulation = The ability to control or redirect disruptive impulses and moods. Motivation = A passion to work for reasons that go beyond money or status. Empathy = The ability to understand the emotional makeup of other people. Signup and view all the answers

What is the primary benefit of positive emotions on expectations of success?

Increased motivation Signup and view all the answers

Women tend to be less emotionally expressive than men.

False Signup and view all the answers

How does physical activity aid in keeping our moods upbeat?

It helps to keep our moods upbeat Signup and view all the answers

The ability to understand the emotional makeup of other people is known as _______.

Empathy Signup and view all the answers

What is the primary role of emotional intelligence in organizational productivity?

Boosting innovation and creativity Signup and view all the answers

What is the primary difference between emotions and moods?

Emotions are intense and short-lived, while moods are mild and long-lived. Signup and view all the answers

There are five basic emotions.

False Signup and view all the answers

What is affect?

A broad range of feeling that people experience. Signup and view all the answers

One of the sources of emotions and moods is ______________________.

personality Signup and view all the answers

Match the following emotions with their characteristics:

Anger = Intense feeling directed at someone or something Fear = Mood that lacks a contextual stimulus Happiness = Basic emotion Depression = Mood that lasts longer than emotions Signup and view all the answers

Weather has a proven effect on our emotions.

False Signup and view all the answers

What is essential for controlling our emotions and moods?

A combination of all the above Signup and view all the answers

What is the impact of emotional labor on employees?

It has a negative impact on employees. Signup and view all the answers

Emotional intelligence involves understanding one's own feelings and their effects on ______________.

others Signup and view all the answers

Emotions and moods can be divorced from the workplace.

False Signup and view all the answers

What is the impact of displayed emotions on negotiation?

It can positively affect the negotiation Signup and view all the answers

Negative emotions can lead to deviant workplace behaviors.

True Signup and view all the answers

What happens when managers understand the role of emotions in the workplace?

They can significantly improve their ability to explain coworkers' and employees' behaviors. Signup and view all the answers

Emotions and moods are a natural part of an individual's _________________________.

makeup Signup and view all the answers

Match the following with their effects on the workplace:

Positive Emotions = Increase positive mood among employees Negative Emotions = Lead to deviant workplace behaviors Displayed Emotions = Can positively affect negotiation Managers' Emotions = Can lead to accidents in dangerous work Signup and view all the answers

Ignoring coworkers' and employees' emotions is the right approach in the workplace.

False Signup and view all the answers

What is the primary reason why emotions and moods cannot be divorced from the workplace?

Because you can't divorce emotions from people Signup and view all the answers

What is the result of managers using humor and praise with employees?

Increased positive mood among employees. Signup and view all the answers

Doing dangerous work while in negative emotional states can lead to _________________________.

accidents Signup and view all the answers

What is a significant consequence of ignoring coworkers' and employees' emotions in the workplace?

It can lead to deviant workplace behaviors and decreased productivity. Signup and view all the answers

What is a benefit of considering emotions and moods in the workplace?

It can result in improved relationships and increased productivity. Signup and view all the answers

What is the primary benefit of emotional intelligence in managing relationships?

It improves communication and builds rapport Signup and view all the answers

Which component of emotional intelligence is most closely related to understanding one's own feelings and their effects on others?

Self-Awareness Signup and view all the answers

How do managers who understand the role of emotions in the workplace tend to interact with employees?

They tend to use humor and praise to motivate employees. Signup and view all the answers

What is the primary benefit of emotional intelligence in organizational productivity?

It enhances innovation and creativity Signup and view all the answers

What is a consequence of doing dangerous work while in negative emotional states?

It can increase the chances of accidents. Signup and view all the answers

What is the primary role of emotional intelligence in personnel selection?

It ensures employee fit Signup and view all the answers

What happens to people who are on an emotional high at the end of a day?

They tend to take the positive feelings home with them. Signup and view all the answers

What is the primary benefit of emotional intelligence in decision-making?

It leads to better decisions Signup and view all the answers

Why is it important for managers to understand the role of emotions in the workplace?

To understand co-workers' and employees' behaviors and improve relationships. Signup and view all the answers

What is the primary role of self-awareness in emotional intelligence?

It involves recognizing and understanding one's own feelings and emotions Signup and view all the answers

What is the primary benefit of emotional intelligence in stress management?

It reduces stress and anxiety Signup and view all the answers

What is the primary role of emotional intelligence in building relationships?

It improves communication and builds rapport Signup and view all the answers

What is the primary difference between emotions and moods?

Moods last longer than emotions. Signup and view all the answers

Which of the following is a key component that impacts the intensity of emotions we feel?

Personality Signup and view all the answers

What is the result of maintaining a low level of stress?

Better control over emotions and moods Signup and view all the answers

Which of the following is a source of emotions and moods?

All of the above Signup and view all the answers

What is the impact of social activities on our emotions?

They have a positive impact Signup and view all the answers

What is essential for controlling our emotions and moods?

All of the above Signup and view all the answers

What is the primary role of emotional intelligence in the workplace?

To manage relationships Signup and view all the answers

What is the primary benefit of considering emotional intelligence in the personnel selection process?

Improved employee fit Signup and view all the answers

What is a characteristic of people who are high in agreeableness?

They are better liked by their colleagues Signup and view all the answers

Agreeable individuals are more prone to accidents.

False Signup and view all the answers

What is the term for desirable end states of existence?

Terminal values Signup and view all the answers

Values have both content and ___________________ attributes.

intensity Signup and view all the answers

What is a benefit of considerate individuals in the workplace?

They are better liked by their colleagues Signup and view all the answers

Agreeable individuals are more satisfied in their jobs.

True Signup and view all the answers

Match the following traits with their characteristics:

Agreeableness = Being better liked by colleagues Emotional Stability = Coping better with organizational change Openness to Experience = Being more creative at work Signup and view all the answers

What is the primary importance of values in the workplace?

They lay the foundation for the understanding of attitudes and motivation. Signup and view all the answers

What is a downside of being highly agreeable?

They are associated with lower levels of career success Signup and view all the answers

Values are unstable and can change frequently.

False Signup and view all the answers

What is personality?

The sum total of ways in which an individual reacts to and interacts with others Signup and view all the answers

Personality is a result of both heredity and environment.

True Signup and view all the answers

What is the primary means of measuring personality?

Self-report surveys and observer-ratings surveys Signup and view all the answers

The heredity approach argues that the ultimate explanation of an individual's personality is the molecular structure of the ______________________.

genes Signup and view all the answers

What is the importance of measuring personality in the workplace?

It helps managers forecast who is best for a job Signup and view all the answers

The Big Five personality model is used to predict behavior at work.

True Signup and view all the answers

Match the following terms with their definitions:

Personality = The sum total of ways in which an individual reacts to and interacts with others Heredity = Those factors that were determined at conception Big Five = A personality model used to predict behavior at work Signup and view all the answers

What is the definition of values?

Terminal and instrumental values Signup and view all the answers

Values can be ______________________ and instrumental.

terminal Signup and view all the answers

Managers need to understand values to manage effectively.

True Signup and view all the answers

What is the Big Five personality model dimension that describes a person's ability to withstand stress?

Emotional Stability Signup and view all the answers

Introverts tend to be outgoing, assertive, and sociable.

False Signup and view all the answers

What is the primary characteristic of people with high Agreeableness?

They tend to defer to others. Signup and view all the answers

Which of the Big Five traits is most strongly related to life satisfaction, job satisfaction, and low stress levels?

Emotional Stability Signup and view all the answers

People who score high on emotional stability are more likely to experience negative emotions.

False Signup and view all the answers

The Big Five personality model dimension that suggests a range of interests and fascination with novelty is called _________________.

Openness to Experience Signup and view all the answers

Which of the following is NOT a characteristic of a person with high Conscientiousness?

Dependent Signup and view all the answers

What is one of the downsides of extraverts in the workplace?

They are more impulsive than introverts and are more likely to be absent from work and engage in risky behavior. Signup and view all the answers

Individuals who score high on openness to experience are more _______________ in science and art than those who score low.

creative Signup and view all the answers

Research has shown that the Big Five personality dimensions are not related to job performance.

False Signup and view all the answers

Which of the following traits is a relatively strong predictor of leadership emergence in groups?

Extraversion Signup and view all the answers

Match the Big Five personality model dimensions with their corresponding descriptions:

Extraversion = A comfort level with relationships Agreeableness = A person's propensity to defer to others Conscientiousness = A measure of reliability Emotional Stability = A person's ability to withstand stress Openness to Experience = A range of interests and fascination with novelty Signup and view all the answers

Conscientiousness is only important for front-line employees, not for managers.

False Signup and view all the answers

What is the primary characteristic of people with high Openness to Experience?

They are creative, curious, and creatively sensitive. Signup and view all the answers

People with high _________________ tend to be calm, self-confident, and secure.

Emotional Stability Signup and view all the answers

What is one of the benefits of having a high level of openness to experience in a leadership role?

They are more likely to be effective leaders and more comfortable with ambiguity and change. Signup and view all the answers

Match the following traits with their characteristics:

A) Extraversion = 2) More socially dominant and assertive B) Openness to Experience = 1) More creative in science and art C) Emotional Stability = 3) Less likely to experience negative emotions Signup and view all the answers

What is the primary benefit of considering the Big Five personality model in the workplace?

All of the above Signup and view all the answers

Conscientiousness is important for organizational success because it involves _______________, attention to detail, and setting of high standards.

persistence Signup and view all the answers

Introverts are more likely to be happier in their jobs and in their lives as a whole than extraverts.

False Signup and view all the answers

Study Notes

Emotions and Moods

Physical activity can aid in keeping our moods upbeat.
Older folks experience fewer negative emotions.
Women tend to be more emotionally expressive, feel emotions more intensely, have longer-lasting moods, and express emotions more frequently than do men.

Emotional Intelligence

Emotional Intelligence is the ability to deal successfully with other people, manage oneself, motivate others, understand one's own feelings, and appropriately respond to the everyday environment.
Components of emotional intelligence include:
- Self-Awareness: recognizing and understanding one's moods, emotions, and drives, and their effects on others.
- Self-Regulation: controlling or redirecting disruptive impulses and moods.
- Motivation: having a passion to work for reasons beyond money or status.
- Empathy: understanding the emotional makeup of other people.
- Social Skills: managing relationships and building networks.

Applying Emotions and Moods to OB Issues

Emotional Intelligence (EI) should be a hiring factor to ensure employee fit.
EI can lead to better decisions for the organization.
Positive emotions can open up innovation and creativity in applications for organizational productivity.
Positive mood affects expectations of success, contributing to motivation for performance.
Emotions, both held and displayed, are effective contributors to negotiation.
Emotions affect customer service, including attitude, communication effectiveness, and overall feeling about the outcome.
Negative emotions can lead to deviant workplace behaviors.
Workers in negative emotional states are more likely to have accidents.
Managers in a good mood tend to use humor and praise, increasing positive mood among employees.

Managerial Implications

Emotions and moods are a natural part of an individual's makeup.
Ignoring co-workers' and employees' emotions is wrong.
Emotions cannot be divorced from the workplace because they cannot be divorced from people.
Managers who understand emotions and moods will significantly improve their ability to explain co-workers' and employees' behaviors.

Differentiating Emotions from Moods

Affect is a broad range of feelings that people experience, which can be experienced in the form of emotions or moods.
Emotions are intense feelings directed at someone or something, usually accompanied by distinct facial expressions.
Moods are feelings that tend to be less intense than emotions and lack a contextual stimulus, lasting longer than emotions (hours or days).

Sources of Emotions and Moods

Personality is a key component that impacts the intensity of emotions.
The day and time of the week can impact mood, with many people being happier towards the end of the week.
Stress is an important factor that can cause mood changes, even at low levels.
Social activities have a positive impact on emotions.
Getting enough and high-quality sleep is important for maintaining psychological and physical health.
Weather is thought to have an impact on emotions, but there is no proven effect.

Emotions and Moods

Emotions are intense feelings directed at someone or something, accompanied by distinct facial expressions.
Moods are feelings that are less intense than emotions, lack a contextual stimulus, and last longer than emotions (hours or days).

Basic Emotions

There are six basic emotions: Anger, Fear, Sadness, Happiness, Hatred, and Surprise.

Sources of Emotions and Moods

Personality is a key component that impacts the intensity of emotions felt.
The day and time of the week can affect emotions, with many people being happier towards the end of the week.
Weather is thought to have an impact on emotions, but there is no proven effect.
Stress is an important factor that can cause mood changes, even at low levels.
Social activities have a positive impact on emotions and moods.
Getting enough and high-quality sleep is essential for maintaining a positive mood.
Exercise and physical activity can aid in keeping moods upbeat.

Emotional Intelligence (EI)

EI is the ability to deal successfully with others, manage oneself, motivate others, and understand one's own feelings.
Components of EI include:
- Self-Awareness: recognizing and understanding one's own emotions and moods.
- Self-Regulation: controlling or redirecting disruptive impulses and moods.
- Motivation: having a passion to work for reasons beyond money or status.
- Empathy: understanding the emotional makeup of others.
- Social Skills: managing relationships and building networks.

Applying Emotions and Moods to OB Issues

Emotions and moods affect negotiation, customer service, and overall performance.
Positive emotions can lead to increased innovation, creativity, and motivation.
Emotional Intelligence should be a hiring factor to ensure employee fit.
EI can lead to better decisions for the organization.
Managers who understand emotions and moods can improve their ability to explain coworker and employee behavior.

Emotions and Moods in Organizational Behavior

Emotions, both held and displayed, significantly impact negotiation outcomes.
Emotions affect customer service, influencing employee attitude, communication effectiveness, and overall customer satisfaction.
Positive emotions at the end of the day can be taken home, while negative emotions can lead to deviant workplace behaviors and accidents.

Managerial Implications

Emotions and moods are a natural part of an individual's makeup and cannot be ignored in the workplace.
Managers who understand the roles of emotions and moods can better explain coworkers' and employees' behaviors.
Ignoring employees' emotions can lead to incorrect assessments of their behavior.

Differentiating Emotions and Moods

Affect is a broad range of feelings that people experience, which can be in the form of emotions or moods.
Emotions are intense feelings directed at someone or something, accompanied by distinct facial expressions.
Moods are less intense feelings that lack a contextual stimulus and last longer than emotions.

Basic Emotions

There are six basic emotions: anger, fear, sadness, happiness, hatred, and surprise.

Sources of Emotions and Moods

Personality is a key component that impacts the intensity of emotions.
Day and time of the week, weather, stress, social activities, sleep, physical activity, age, and sex can all impact emotions and moods.

Emotional Intelligence

Emotional Intelligence (EI) is the ability to deal successfully with others, manage oneself, motivate others, understand one's feelings, and respond to the environment.
Components of EI include self-awareness, self-regulation, motivation, empathy, and social skills.

Applying Emotions and Moods to OB Issues

Emotional Intelligence should be a hiring factor in personnel selection to ensure employee fit.
Positive emotions can open up innovation and creativity, leading to increased organizational productivity.
Positive mood affects expectations of success, contributing to motivation for performance.

Emotions and Moods in Organizational Behavior

Emotions, both displayed and felt, significantly impact negotiation, customer service, and overall workplace behavior.
Emotions can lead to deviant workplace behaviors, accidents, and negatively affect employee performance.
Positive emotions, on the other hand, can increase motivation, creativity, and innovation.

The Role of Managers in Emotions and Moods

Managers should understand and acknowledge the emotional aspect of employees' behavior, as it is a natural part of human makeup.
Ignoring emotions can lead to misjudging employee behavior and performance.
Managers who understand emotions can improve their ability to explain employee behavior.

Emotional Intelligence

Emotional Intelligence (EI) is the ability to deal successfully with people, manage oneself, and motivate others.
Components of EI include:
- Self-awareness: recognizing and understanding one's emotions and their effects on others.
- Self-regulation: controlling or redirecting disruptive impulses and moods.
- Motivation: having a passion to work beyond monetary or status reasons.
- Empathy: understanding the emotional makeup of others.
- Social skills: managing relationships and building networks.

Applying Emotional Intelligence to Organizational Behavior

EI can be a valuable hiring factor in personnel selection processes.
EI can lead to better decision-making for the organization.
Positive emotions can increase innovation, creativity, and motivation.

Sources of Emotions and Moods

Affect is a broad range of feelings that people experience, which can manifest as emotions or moods.
Emotions are intense feelings directed at someone or something, while moods are less intense and lack a contextual stimulus.
Basic emotions include anger, fear, sadness, happiness, hatred, and surprise.
Sources of emotions and moods include:
- Personality
- Day and time of the week
- Weather
- Stress
- Social activities
- Sleep quality

Emotions and Moods in Organizational Behavior

Emotions, both displayed and felt, significantly impact negotiation, customer service, and overall workplace behavior.
Emotions can lead to deviant workplace behaviors, accidents, and negatively affect employee performance.
Positive emotions, on the other hand, can increase motivation, creativity, and innovation.

The Role of Managers in Emotions and Moods

Managers should understand and acknowledge the emotional aspect of employees' behavior, as it is a natural part of human makeup.
Ignoring emotions can lead to misjudging employee behavior and performance.
Managers who understand emotions can improve their ability to explain employee behavior.

Emotional Intelligence

Emotional Intelligence (EI) is the ability to deal successfully with people, manage oneself, and motivate others.
Components of EI include:
- Self-awareness: recognizing and understanding one's emotions and their effects on others.
- Self-regulation: controlling or redirecting disruptive impulses and moods.
- Motivation: having a passion to work beyond monetary or status reasons.
- Empathy: understanding the emotional makeup of others.
- Social skills: managing relationships and building networks.

Applying Emotional Intelligence to Organizational Behavior

EI can be a valuable hiring factor in personnel selection processes.
EI can lead to better decision-making for the organization.
Positive emotions can increase innovation, creativity, and motivation.

Sources of Emotions and Moods

Affect is a broad range of feelings that people experience, which can manifest as emotions or moods.
Emotions are intense feelings directed at someone or something, while moods are less intense and lack a contextual stimulus.
Basic emotions include anger, fear, sadness, happiness, hatred, and surprise.
Sources of emotions and moods include:
- Personality
- Day and time of the week
- Weather
- Stress
- Social activities
- Sleep quality

Emotions and Moods

Physical activity helps keep our moods upbeat.
Age: Older folks experience fewer negative emotions.
Sex: Women are more emotionally expressive, feel emotions more intensely, and have longer-lasting moods compared to men.

Emotional Intelligence

Emotional Intelligence is the ability to deal successfully with others, manage oneself, motivate others, understand one's own feelings, and respond to the environment.
Components of Emotional Intelligence:
- Self-Awareness: recognizing and understanding one's moods, emotions, and drives and their effects on others.
- Self-Regulation: controlling or redirecting disruptive impulses and moods.
- Motivation: having a passion to work for reasons beyond money or status.
- Empathy: understanding the emotional makeup of others and treating people according to their emotional reactions.
- Social Skills: proficiency in managing relationships and building networks.

Applying Concepts to OB Issues

Emotional Intelligence should be a hiring factor to ensure employee fit.
Positive emotions can open up innovation and creativity for organizational productivity.
Positive mood affects expectations of success, contributing to motivation for performance.
Emotions, both held and displayed, are effective contributors to negotiation.
Emotions affect customer service, including employee attitude, communication effectiveness, and overall feeling about the outcome.
Negative emotions can lead to deviant workplace behaviors.
Managers who are in a good mood tend to use humor and praise, resulting in increased positive mood among employees.

Managerial Implications

Emotions and moods are a natural part of an individual's makeup.
Managers who understand the roles of emotions and moods will significantly improve their ability to explain co-workers' and employees' behaviors.

Unit 3 Learning Objectives

Differentiate emotions from moods and list the basic emotions and moods.
Identify the sources of emotions and moods.
Show the impact of emotional labor on employees.
Understand the concept of Emotional Intelligence (EI) and its components.
Apply concepts about emotions and moods to specific OB issues.

Emotions, Moods, and Affect

Affect: a broad range of feelings, experienced in the form of emotions or moods.
Emotions: intense feelings directed at someone or something, accompanied by distinct facial expressions.
Moods: feelings less intense than emotions, lacking a contextual stimulus, lasting longer than emotions (hours or days).

Sources of Emotions and Moods

Personality is a key component impacting the intensity of emotions felt.
Day and time of the week affect mood, with many people being happier towards the end of the week.
Weather is thought to have an impact on emotions, but there is no proven effect.
Stress is an important factor, even at low levels, causing mood changes and affecting psychological and physical health.
Social activities have a positive impact on mood.
Getting enough and high-quality sleep is important for mood regulation.

Emotions and Moods in Organizational Behavior

Emotions, both displayed and felt, significantly impact negotiation, customer service, and overall workplace behavior.
Emotions can lead to deviant workplace behaviors, accidents, and negatively affect employee performance.
Positive emotions, on the other hand, can increase motivation, creativity, and innovation.

The Role of Managers in Emotions and Moods

Managers should understand and acknowledge the emotional aspect of employees' behavior, as it is a natural part of human makeup.
Ignoring emotions can lead to misjudging employee behavior and performance.
Managers who understand emotions can improve their ability to explain employee behavior.

Emotional Intelligence

Emotional Intelligence (EI) is the ability to deal successfully with people, manage oneself, and motivate others.
Components of EI include:
- Self-awareness: recognizing and understanding one's emotions and their effects on others.
- Self-regulation: controlling or redirecting disruptive impulses and moods.
- Motivation: having a passion to work beyond monetary or status reasons.
- Empathy: understanding the emotional makeup of others.
- Social skills: managing relationships and building networks.

Applying Emotional Intelligence to Organizational Behavior

EI can be a valuable hiring factor in personnel selection processes.
EI can lead to better decision-making for the organization.
Positive emotions can increase innovation, creativity, and motivation.

Sources of Emotions and Moods

Affect is a broad range of feelings that people experience, which can manifest as emotions or moods.
Emotions are intense feelings directed at someone or something, while moods are less intense and lack a contextual stimulus.
Basic emotions include anger, fear, sadness, happiness, hatred, and surprise.
Sources of emotions and moods include:
- Personality
- Day and time of the week
- Weather
- Stress
- Social activities
- Sleep quality

The Big Five Traits and Their Impact on Behavior at Work

Individuals who are adaptable and open to change cope better with organizational changes and are more adaptable in changing contexts.
They are especially vulnerable to workplace accidents.
Agreeable people are better liked, tend to do better in interpersonally oriented jobs, and are more satisfied in their jobs.
Agreeable individuals contribute to organizational performance by engaging in citizenship behavior and are less likely to engage in organizational deviance.
However, agreeableness is associated with lower levels of career success (especially earnings).

Values and Their Importance

Values represent basic convictions in a person and are personally or socially preferable to an opposite or converse mode of conduct or end-state of existence.
Values have both content and intensity attributes and are considered an individual's value system.
Values have the tendency to be stable and lay the foundation for the understanding of attitudes and motivation.
Values influence attitudes and behaviors, and understanding values can help predict reactions.

Terminal and Instrumental Values

Terminal values refer to desirable end-states of existence.
Conscientiousness is as important for managers as for front-line employees, and it is more important than other traits for organizational success.

The Big Five Traits and Their Predictive Power

Emotional stability is most strongly related to life satisfaction, job satisfaction, and low stress levels.
Extraverts tend to be happier in their jobs and in their lives, experience more positive emotions, and are more impulsive than introverts.
Individuals who score high on openness to experience are more creative and more comfortable with ambiguity and change.
Conscientiousness is a measure of reliability, and individuals who score high are responsible, organized, dependable, and persistent.

Key Traits in the Big Five Personality Model

Extraversion is a comfort level with relationships and is characterized by being outgoing, assertive, and sociable.
Agreeableness is an individual's propensity to defer to others and is characterized by being cooperative and compassionate.
Conscientiousness is a measure of reliability and is characterized by being responsible, organized, dependable, and persistent.
Emotional stability describes a person's ability to withstand stress and is characterized by being calm, self-confident, and secure.
Openness to experience suggests the range of interests and fascination with novelty and is characterized by being creative, curious, and open to new ideas.

Learning Objectives

Define personality, describe how it is measured, and explain the factors that determine an individual's personality.
Identify the key traits in the Big Five personality model.
Demonstrate how the Big Five traits predict behavior at work.
Identify other personality traits relevant to OB.
Define values, demonstrate the importance of values, and contrast terminal and instrumental values.
Compare generational differences in values and identify the dominant values in today's workforce.

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Description

Learn about the impact of physical activity on mood and how emotional intelligence helps individuals manage themselves and others. Discover the differences in emotional expression between men and women, and how age affects emotional experiences.