OB-unit 3.pptx

International University of Management ORGANISATIONAL Behaviour Unit 3: Emotions and Moods Unit 3 Learning objectives After studying this Topic you should be able to: Differentiate emotions from moods and list the basic emotions and moods. Identify the sources of emotions and...

International University of Management ORGANISATIONAL Behaviour Unit 3: Emotions and Moods Unit 3 Learning objectives After studying this Topic you should be able to: Differentiate emotions from moods and list the basic emotions and moods. Identify the sources of emotions and moods. Show the impact emotional labor has on employees. Understand the concept of Emotional intelligence (EI) and its components. Apply concepts about emotions and moods to specific OB issues. Differentiate emotions from moods, list the basic emotions and moods Affect, emotions and moods  Affect: Defined as a broad range of feeling that people experience. Affect can be experienced in the form of emotions or moods. Emotions are intense feelings that are directed at someone or something. Usually accompanied by distinct facial expression. Moods are the feelings that tend to be less intense than emotions and that lack a contextual stimulus. Moods last longer than emotions (hours or days). For example depression. While not universally accepted, there appear to be six basic emotions: 1. Anger 2. Fear 3. Sadness 4. Happiness 5. Hatred 6. Surprise Identify the sources of emotions and moods There are many things that impact our mood and emotions.  Personality is a key component and will definitely impact the intensity of the emotions we feel.  The day and time of the week is a common pattern for all of us. Many are happier toward the end of the week.  Weather is thought to have an impact on our emotions, but there is no proven effect.  Stress is an important factor and even at low levels it can cause our mood to change. It is important to maintain a low level of stress to help us control our psychological as well as our physical health.  Social activities have been shown to have a positive Identify the sources of emotions and moods cont…  It is important to get enough and high-quality levels of sleep.  Physical activity can also aid in keeping our moods upbeat. Age: Older folks experience fewer negative emotions Sex: Women tend to be more emotionally expressive, feel emotions more intensely, have longer-lasting moods, and express emotions more frequently than do men Emotional Intelligence Emotional Intelligence is the ability of an individual to deal successfully with other people , to manage one’s self, motivate other people, understand one's own feelings and appropriately respond to the everyday environment. Components of emotional intelligence Self Awareness The ability to recognize and understand your moods, emotions and drives as well as their effects on others Self-Regulation The ability to control or redirect disruptive impulses and moods. The tendency to suspend judgment to think before acting Motivation A passion to work for reasons that go beyond money or status. The propensity to suspend judgment –to think before acting Empathy The ability to understand the emotional makeup of other people. Skill in treating people according to their emotional reactions Social Skills Proficiency in managing relationships and building networks. An ability to find common group & build rapport Apply concepts about emotions and moods to specific OB issue. One of the reasons that the study of emotions and moods is its applications to specific OB issues.  These include the personnel selection processes where EI should be a hiring factor to ensure employee fit. EI and its control can lead to better decisions for the organization.  And positive emotions can open up innovation and creativity in applications for organizational productivity.  Positive mood affects expectations of success by all people which contributes to their motivation for performance. Apply concepts about emotions and moods to specific OB issue cont…  Emotions, both those held and those displayed, are effective contributors to negotiation as the potential impact of displayed emotion on negotiation is large.  Emotions affect customer service in a number of ways ranging from attitude of employee, communication effectiveness with customer, to overall feeling about the outcome.  Research has found that people who are on an emotional high at the end of a day take the positive feelings home with them.  Negative emotions can lead to deviant workplace behaviors. These are actions that violate norms and threaten the organization.  In addition, research has found that workers asked to do dangerous work while in negative emotional states are more likely to have accidents.  And lastly, managers who are in a good mood tend to use humor and praise to employees that results in increased positive mood among employees. Managerial Implications  Emotions and moods are a natural part of an individual’s makeup.  Ignoring co-workers’ and employees’ emotions and assessing others’ behavior as if they were completely rational is wrong.  “You can’t divorce emotions from the workplace because you can’t divorce emotions from people.”  Managers who understand the roles of emotions and moods will significantly improve their ability to explain co-workers’ and employees’ behaviors.