Directive 55 Quiz
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Questions and Answers

Which department operates and maintains the Employee Assistance Program (EAP)?

  • Public Works Department
  • Police Department
  • Fire Department (correct)
  • Health Department

Who can make use of the Employee Assistance Program (EAP)?

  • Department employees and their immediate families (correct)
  • Only uniformed members
  • Only department employees
  • Only supervisors

What is the emphasis of the Employee Assistance Program (EAP)?

  • To provide referral services for supervisors
  • To assess and help employees with poor job performance
  • To report attendance to supervisors
  • To motivate employees to recognize problems and seek counseling (correct)

Who is responsible for overseeing the operations of the Employee Assistance Program?

<p>Employee Relations Officer (C)</p> Signup and view all the answers

Who serves as the initial contact/resource for employees seeking help with personal problems?

<p>Members of the EAP staff (A)</p> Signup and view all the answers

Who can act as counselors in the absence of an assigned EAP staff member?

<p>Back-up Counselors (B)</p> Signup and view all the answers

Who provides employees with confidential assessments, counseling, and referral services for personal problems?

<p>Members of the EAP staff (D)</p> Signup and view all the answers

Who will provide coverage for emergency situations during non-routine business hours?

<p>Back-up counselors (D)</p> Signup and view all the answers

Who will supervise the administration and operations of the Employee Assistance Program?

<p>Employee Relations Officer (D)</p> Signup and view all the answers

Who will serve as a commanding officer's resource for referring members to counseling or other professional assistance?

<p>Employee Relations Officer (B)</p> Signup and view all the answers

Who is eligible to utilize the services of the Employee Assistance Program?

<p>Any employee of the Philadelphia Fire Department, active or retired, and members of their immediate family (D)</p> Signup and view all the answers

Which of the following is NOT a problem that the Employee Assistance Program addresses?

<p>Physical Fitness - Weight Control - Nutrition (D)</p> Signup and view all the answers

What is the purpose of the Employee Assistance Program's wellness information through its newsletter?

<p>To raise awareness of potential problems (C)</p> Signup and view all the answers

Where is the Employee Assistance Program located?

<p>990 Spring Garden Street, Suite 702 (B)</p> Signup and view all the answers

When should an employee contact the Employee Assistance Program?

<p>Immediately if they experience any type of problem (B)</p> Signup and view all the answers

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