Electric Account Management Guidelines

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Questions and Answers

What is required for all apartment-type connections or accounts?

They can be in the name of any occupant

They should be primarily commercial accounts

They must be in the name of the establishment owner (correct)

They must have a mother meter installed

The collection of payment for tenant deposit is allowed.

False

What should a consumer do if their kWh meter has no display according to the findings?

Report to the District Office for immediate meter change.

If the establishment owner is unwilling to install a mother meter, the occupant must execute a __________ Agreement.

Tripartite Signup and view all the answers

What shall be considered when applying for a new connection with arrears from a previous owner?

The building owner and the new occupant must agree on a settlement plan Signup and view all the answers

Match the following types of accounts with their descriptions:

Residential = Apartment-type connections named to establishment owners Commercial = Accounts for establishments primarily focused on business Mother Meter = Installed for all commercial stalls and markets Tripartite Agreement = Executed when owner refuses to install a meter Signup and view all the answers

Consumers can request a kilowatt-hour meter test without prior approval.

False Signup and view all the answers

The _________ service factor must be shouldered by the applicant applying for a multi-dwelling meter under their name.

transformer Signup and view all the answers

What action should the Lineman take after installing the new kWh meter?

Submit the accomplished Service Memorandum to the Billing Section Signup and view all the answers

The consumer is responsible for the expenses of replacing defective kWh meters for big-load consumers.

True Signup and view all the answers

What should the District Supervisor do after receiving a meter test report?

Coordinate with the consumer regarding the test report and charges. Signup and view all the answers

The consumer may choose to visit the District Office to witness the actual __________ test at the Main Office.

calibration Signup and view all the answers

Match the following roles or actions with their responsibilities:

Lineman = Submit the Service Memorandum to the Billing Section District Supervisor = Coordinate with the consumer regarding the meter test report Consumer = Cover expenses for replacing defective kWh meters Calibrator = Make a report with test results and recommendations Signup and view all the answers

What must the consumer sign if there is no available kWh meter?

A conformity letter for billing adjustment Signup and view all the answers

The metering section does not need to submit any reports after the meter testing.

False Signup and view all the answers

What should the Lineman do with the defective kWh meter?

Surrender it to the Warehouse Section through the District Chief or Foreman. Signup and view all the answers

The __________ shall approve the report made by the calibrator concerning the test results.

Metering Officer and Special Equipment Section Head Signup and view all the answers

Match the following steps with their order of occurrence:

Install new kWh meter = 1 Submit Service Memorandum = 2 Consumer signs conformity letter = 3 Surrender defective kWh meter = 4 Signup and view all the answers

Study Notes

Account Renaming and Transfer

All existing accounts for stalls and rental spaces must be renamed or transferred to the respective establishment owners.
This applies to all existing LGU stalls/properties and public markets.

Meter Installation and Account Types

ORMECO (the electric company) will install a "mother meter" for commercial and residential establishments.
Commercial accounts include public and private commercial stalls, private hospitals, public and private markets, and apartments.
Residential accounts only apply to apartment-type connections.
If a building is designated for commercial purposes, the account is considered commercial.
If the establishment owner is unwilling to install a mother meter, a Tripartite Agreement must be executed.
- This holds the property owner responsible for unpaid bills by tenants.
If an establishment owner wants to apply for a multi-dwelling meter (under their name):
- They are responsible for transformer service factor losses.
- The establishment is classified as commercial.
- They pay for individual kWh meters and distribution assets.

Account Arrears

If applying for a new connection with arrears from a previous owner/occupant, the building owner and new occupant must agree on settling outstanding bills.
If there is no agreement, the connection will not proceed.

Meter Testing and Replacement

Consumer requests for kWh meter testing are processed through a Service Memorandum.
For defective meters found on site:
- The Meter Reader must report to the District Office for a meter change.
- The consumer is asked to disconnect the connection until the defective meter is replaced.
- The consumer may sign a conformity letter for bill adjustments.
The defective kWh meter is replaced immediately, and the Lineman submits a Service Memorandum to the Billing Section.
For big-load consumers, they are responsible for the cost of replacing defective meters.
- They can use their own meter or purchase one from ORMECO. If neither is available, they sign a conformity letter for billing adjustments.
For defective meters upon testing:
- Meter is subject to testing and temporary replacement.
- The consumer is informed of the inspection findings.
- The consumer may witness the calibration test at the Main Office or authorize the action of the District Supervisor.
- The District Supervisor takes the meter to the Main Office for testing.
- A report is generated, and the TSD Manager approves any recommended meter replacement.
- The test report is submitted to the consumer.
- The Lineman presents the details of the replacement to the consumer for approval via a Service Memorandum.
- The ASD replaces the meter, and the Lineman submits the Service Memorandum to the Billing Section.
- The District Supervisor returns the temporary replacement to the warehouse.
For calibration:
- The meter is subject to being pulled out and replaced with a temporary meter.
- The consumer is informed of the inspection findings.
- The consumer can witness the calibration test or authorize the District Supervisor.
- The District Supervisor takes the meter to the Main Office.
- A report with test results, evaluation, and recommendation is generated. The TSD Manager approves any adjustments.
- The test report is submitted to the consumer for coordination with the payment of charges.
- The Lineman presents the consumption details of the replacement meter to the consumer for approval.
- The Lineman submits the Service Memorandum to the Billing Section.

Prohibited Practices

Collection of payment for tenant deposits is strictly prohibited.

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Description

This quiz covers essential guidelines for the renaming and transfer of accounts for stalls and rental spaces. It highlights the differences between commercial and residential accounts, as well as the necessary agreements regarding meter installation.