18 Questions
What was one of the ways the individual demonstrated customer obsession?
By collecting data from users interacting with Amazon's online retail store
What was the core value that enabled deep immersion in customer experience?
Obessing over customers
Why did the individual question customer behavior?
To understand why customers do things a certain way
What was the purpose of writing two-page memos before meetings?
To provide background for decisions
What did the individual do to improve problem solving?
Embedded an analytical approach to problem finding
What did the individual encourage in meetings?
Debate, dialog, and effective conflict management
What is the primary purpose of the “Ask an owner” feature?
To enable customers to ask questions to existing product owners
What is the benefit of online customer reviews, as pioneered by the company?
To help customers make informed purchase decisions
What type of questions can customers ask on a product page?
Any questions related to the product
What motivates customers to share their knowledge and experiences with others?
The willingness to directly help other customers
What is the result of the 'Ask an owner' feature, as mentioned in the text?
Millions of questions have already been asked and answered
What is essential for entrepreneurial teams to focus on, besides leading innovation?
Managing disciplined execution and innovation
What is the benefit of exercising mental muscles by developing approaches to identify, understand, categorize, and store new knowledge?
To connect seemingly unrelated questions, problems, or ideas from different fields
Why is it important to ask questions that challenge conventional wisdom and the status quo?
To imagine multiple scenarios to explain things
What can be achieved by spending time with others who view the world differently and asking questions to understand their views?
Learning new disciplines and gaining a variety of experiences
What is the benefit of developing the ability to connect seemingly unrelated questions, problems, or ideas from different fields?
Learning new disciplines and gaining a variety of experiences
What did Jeff Bezos do to complement his technology and engineering skills?
Assembled a founding team of people with strong business skills and experience in retail, brand management, logistics, publishing, and online commerce
What is necessary to exercise mental muscles by developing approaches to identify, understand, categorize, and store new knowledge?
Learning new disciplines and gaining a variety of experiences
Learn effective meeting management strategies, including associating trends from different disciplines, asking challenging questions, and avoiding presentations. Develop skills in scanning for new opportunities and categorizing new knowledge.
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