Effective Listening Skills

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Questions and Answers

Listening for pleasure involves listening for what purpose?

  • Gathering information
  • Providing feedback
  • Enjoyment (correct)
  • Critical analysis

Which of the following should be avoided when listening for pleasure?

  • Focus
  • Understanding
  • Empathy
  • Distractions (correct)

Listening for information aims to?

  • Suspend judgement
  • Offer advice
  • Gain knowledge (correct)
  • Express support

What is a characteristic of informative listening?

<p>Retaining information (A)</p> Signup and view all the answers

Listening to support others involves?

<p>Showing concern (C)</p> Signup and view all the answers

What action is associated with listening to support others?

<p>Suspending judgement (A)</p> Signup and view all the answers

Engaging in minimal encouragement helps to?

<p>Understand perspectives (C)</p> Signup and view all the answers

Asking genuine and relevant questions promotes?

<p>Increased insight (C)</p> Signup and view all the answers

Effective listening contributes to?

<p>Understanding self concepts (A)</p> Signup and view all the answers

What facilitates the retention of information?

<p>Informative listening (B)</p> Signup and view all the answers

Flashcards

Listening for pleasure

Listening for enjoyment and self-satisfaction, without responding attentively.

Listening for information

Listening to gain information about a specific event; tends to improve retention.

Listening to support others

Listening to express support and concern, suspending judgment, and asking genuine questions.

Study Notes

Specific Attitudes and Skills for Effective Listening

  • An effort to see how others feel about what they express and its effect on their self-concepts is necessary.

Listening for Pleasure

  • Involves listening for enjoyment and personal satisfaction.
  • Characterized by not responding or listening attentively to provide feedback.
  • One must be mindful of distractions.

Listening for Information

  • Done to gain knowledge or be informed about something relevant to a specific event.
  • Informative listening hones critical skills and competencies to understand and retain information from communication.

Listening to Support Others

  • Done to express support and show concern.
  • Requires mindfulness of what others say and when.
  • It involves suspending judgment, understanding their perspective, engaging in minimal encouragement, and asking genuine, relevant questions to increase insight.

Practice Exercises

  • Focus on what listening skills are employed during lectures.
  • Explain how to practice defensive and ambush listening.
  • Consider your own weaknesses in the listening process.
  • Discuss the obstacles to effective listening.

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