5 Questions
What is the main purpose of the intake interview in case management?
To obtain an understanding of the problem, situation, and applicant
In case management, who may have primary responsibility for conducting the intake interview in some agencies?
Case managers
What are two reasons why the attitudes and characteristics of the case manager are important to the interview process?
To build rapport and trust with the client
What type of conversation is interviewing considered by many helpers?
Art and skilled technique
What is the starting point for providing help in case management?
Intake interview
Study Notes
Intake Interview in Case Management
- The main purpose of the intake interview is to initiate the case management process.
- In some agencies, the case manager may have primary responsibility for conducting the intake interview.
- The attitudes and characteristics of the case manager are crucial in the interview process as they can impact the establishment of trust and rapport with the client.
- Additionally, the case manager's attitudes and characteristics can influence the collection of accurate and relevant information during the interview.
- Interviewing is considered a collaborative conversation by many helpers.
- The intake interview serves as the starting point for providing help in case management, laying the foundation for the case management process.
Test your knowledge on effective intake interviewing skills with this quiz. Learn about the importance of case manager attitudes, characteristics, and physical space in the interview process, as well as barriers to positive interactions.
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