Podcast
Questions and Answers
Which method should be used during relationship feedback conversations?
Which method should be used during relationship feedback conversations?
- GRENADE method
- STAR method
- OARS method
- FBI method (correct)
What is the first step in the Performance & Feedback process?
What is the first step in the Performance & Feedback process?
- State the issue
- Set the tone
- Prepare (correct)
- Listen and validate
What should be prioritized when setting the tone for feedback conversations?
What should be prioritized when setting the tone for feedback conversations?
- Personal biases
- Deciding on consequences
- Creating psychological safety (correct)
- Using authoritative language
What does the 'surgery, not stab' principle mean in the feedback process?
What does the 'surgery, not stab' principle mean in the feedback process?
Why is listening and validating important in feedback conversations?
Why is listening and validating important in feedback conversations?
What is the primary goal of the third step in the Performance & Feedback process?
What is the primary goal of the third step in the Performance & Feedback process?
Which approach should be prioritized when preparing for feedback conversations?
Which approach should be prioritized when preparing for feedback conversations?
What is emphasized during the listening and validating step of feedback conversations?
What is emphasized during the listening and validating step of feedback conversations?
How should a leader communicate their role when setting the tone for a feedback conversation?
How should a leader communicate their role when setting the tone for a feedback conversation?
What does the term 'psychological safety' refer to in the context of feedback conversations?
What does the term 'psychological safety' refer to in the context of feedback conversations?
Flashcards
FBI Method
FBI Method
A structured approach to providing feedback that focuses on the receiver's feelings, behavior, and the impact of that behavior.
Performance & Feedback
Performance & Feedback
A feedback approach that centers on performance and focuses on improving specific behaviors or skills.
Understanding Your Motivation
Understanding Your Motivation
A crucial step in preparing for a feedback conversation that involves understanding your own motivation for giving feedback.
Creating a Safe Environment
Creating a Safe Environment
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State the Issue Clearly
State the Issue Clearly
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Psychological Safety
Psychological Safety
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Active Listening
Active Listening
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Address the Issue, Not the Person
Address the Issue, Not the Person
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Study Notes
Feedback Conversations
- Feedback conversations have three types: Relationship, Performance & Feedback.
- The Relationship feedback uses the FBI method (Feelings-Behavior-Impact).
- Performance & Feedback feedback involves five steps.
Preparing for Feedback
- Understanding Your Motivation: Before giving feedback, assess your motives. Ask yourself if the feedback is True, Helpful/Hurtful, Important/Inspiring, Necessary, and Kind.
- Self-Satisfaction: Giving feedback can improve your self-satisfaction.
- Relationship Strengthening: Providing feedback well strengthens relationships.
- Growth Support: Assisting others' growth should be a goal when giving feedback.
- Intentional Language: Choosing the right words is crucial for effective feedback, be mindful of your word choice.
Setting the Tone
- Psychological Safety: Creating an environment where people feel safe to share is essential while delivering feedback.
- Servant Leadership Role: Articulating your role as a servant leader conveys support.
- Personal Responsibility: Acknowledging your personal responsibility helps others accept the feedback constructively.
Stating the Issue
- Problem-Focused, Not Personal Attacks: Focus on the specific issue or behavior, without attacking the person directly; a surgical approach, not stabbing.
- Clear Communication: Clearly define the issue or behavior.
- Illustrative Examples: Use concrete examples to support your points about the behavior.
- Impact Communication: Explain the effect of the issue or behavior.
Listening and Validating
- Empathetic Listening: Show empathy by prioritizing individual feelings.
- Active Listening: Actively listen to understand the other person's perspective, embracing the art of listening.
- Clarifying Questions: Ask questions to get clarity and understanding to gain comprehension.
Moving Forward
- Feedback discussions should result in agreements and plans for improvement.
- Feedback process has 5 steps: Preparing, Setting the Tone, Stating the Issue, Listening & Validating, and Moving Forward.
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Description
Explore the different types of feedback conversations, including Relationship, Performance, and Feedback methods. This quiz highlights the importance of motivation, psychological safety, and intentional language in delivering constructive feedback. Strengthen relationships and support growth as you learn how to convey feedback effectively.
