Podcast
Questions and Answers
What is one potential negative impact of a crisis on a company?
What is one potential negative impact of a crisis on a company?
Loss of confidence
Besides loss of confidence, what is another negative impact a crisis can have?
Besides loss of confidence, what is another negative impact a crisis can have?
Damage to staff morale
What can skillful handling of a crises lead to?
What can skillful handling of a crises lead to?
Real corporate advantage
What qualities will a good spokesperson need to handle a crisis effectively?
What qualities will a good spokesperson need to handle a crisis effectively?
What is the role of a good spokesperson during a crisis?
What is the role of a good spokesperson during a crisis?
Flashcards
What is a Crisis?
What is a Crisis?
An unexpected event with potentially severe negative consequences for an organization.
Negative impacts of a crisis.
Negative impacts of a crisis.
Loss of confidence, damaged staff morale, and destroyed reputation.
What are the possible issues a firm may face during a crisis?
What are the possible issues a firm may face during a crisis?
It can damage staff morale and it may destroy the firm's reputation
Positive outcome of handling a crisis.
Positive outcome of handling a crisis.
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Key quality of a spokesperson during a crisis.
Key quality of a spokesperson during a crisis.
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Study Notes
- Crises are unpredictable and vary in nature.
- A crisis can lead to:
- Loss of confidence
- Damaged staff morale
- Destruction of a firm's reputation
- Crises can have lasting negative effects.
- Effective crisis management can:
- Turn the situation into a corporate advantage
- Enhance the organization's reputation
- Accurate, skillful, and truthful handling is crucial for controlling a crisis and restoring normality.
- A capable spokesperson is essential to:
- Express genuine concern
- Show sympathy for those affected
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