Podcast
Questions and Answers
What is one potential negative impact of a crisis on a company?
What is one potential negative impact of a crisis on a company?
Loss of confidence
Besides loss of confidence, what is another negative impact a crisis can have?
Besides loss of confidence, what is another negative impact a crisis can have?
Damage to staff morale
What can skillful handling of a crises lead to?
What can skillful handling of a crises lead to?
Real corporate advantage
What qualities will a good spokesperson need to handle a crisis effectively?
What qualities will a good spokesperson need to handle a crisis effectively?
What is the role of a good spokesperson during a crisis?
What is the role of a good spokesperson during a crisis?
Flashcards
What is a Crisis?
What is a Crisis?
An unexpected event with potentially severe negative consequences for an organization.
Negative impacts of a crisis.
Negative impacts of a crisis.
Loss of confidence, damaged staff morale, and destroyed reputation.
What are the possible issues a firm may face during a crisis?
What are the possible issues a firm may face during a crisis?
It can damage staff morale and it may destroy the firm's reputation
Positive outcome of handling a crisis.
Positive outcome of handling a crisis.
Signup and view all the flashcards
Key quality of a spokesperson during a crisis.
Key quality of a spokesperson during a crisis.
Signup and view all the flashcards
Study Notes
- Crises are unpredictable and vary in nature.
- A crisis can lead to:
- Loss of confidence
- Damaged staff morale
- Destruction of a firm's reputation
- Crises can have lasting negative effects.
- Effective crisis management can:
- Turn the situation into a corporate advantage
- Enhance the organization's reputation
- Accurate, skillful, and truthful handling is crucial for controlling a crisis and restoring normality.
- A capable spokesperson is essential to:
- Express genuine concern
- Show sympathy for those affected
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Crises are unpredictable and can damage confidence and reputation. Effective crisis management turns the situation into an advantage and enhances reputation. Accurate, skillful, and truthful handling is crucial.
