Podcast
Questions and Answers
What is the immediate context that Hope faces upon arriving at the office?
What is the immediate context that Hope faces upon arriving at the office?
- The company is celebrating a success.
- A new product launch is taking place.
- Employees are being laid off.
- There is chaos and distress over a battery issue. (correct)
How does Hope feel about Jim's close proximity when he approaches her?
How does Hope feel about Jim's close proximity when he approaches her?
- Curious about his news.
- Grateful for the assistance.
- Annoyed by his coffee breath. (correct)
- Confident and relaxed.
What major issue is causing the company embarrassment according to Jim?
What major issue is causing the company embarrassment according to Jim?
- The CEO is late to press meetings.
- The stock market is booming.
- Computer batteries are catching on fire. (correct)
- Bad publicity from employees.
What does Jim mean when he refers to the media as 'attack dogs'?
What does Jim mean when he refers to the media as 'attack dogs'?
What did the interviewer ask the CEO, Dan, during the interview?
What did the interviewer ask the CEO, Dan, during the interview?
What does Jim imply about the relationship between the company's internal and external communication?
What does Jim imply about the relationship between the company's internal and external communication?
What problem does Hope reflect on concerning past company issues?
What problem does Hope reflect on concerning past company issues?
What has the general public's reaction been to the CEO's interview?
What has the general public's reaction been to the CEO's interview?
What does Jim express concern about regarding the company's reputation?
What does Jim express concern about regarding the company's reputation?
How does Hope internally react to the chaos around her?
How does Hope internally react to the chaos around her?
Flashcards
Media Descend
Media Descend
An event where a large number of media outlets focus their attention on a company or individual, often due to negative news.
Company Crisis
Company Crisis
A situation where a company's reputation and financial standing are negatively impacted by a critical event.
Public Statement
Public Statement
A public statement or action explaining a company's position or actions in response to a crisis.
Stock Plunging
Stock Plunging
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Bad-Mouthing Management
Bad-Mouthing Management
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Private Memos
Private Memos
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Verbal Beating
Verbal Beating
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Rock Star CEO
Rock Star CEO
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Has-Been
Has-Been
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Product Issue
Product Issue
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Study Notes
Chaos at the Office
- Company facing crisis: Computer batteries catching fire, causing a major uproar in the media
- Stock plummeting, CEO on national TV, facing intense criticism
- Media frenzy: BTN interview with CEO, negative public reaction; bloggers within company criticizing management and leaking internal memos
- Company reputation damaged: Perceived as incompetent; CEO portrayed as a "has-been"
- Jim, operations manager, expresses concern about the situation and calls for action to identify and remove the internal critics
Hope's Perspective
- Hope arriving late, caught off guard, mistook the commotion for a market crash
- Jim's accusatory tone and harsh criticism
- Acknowledges the severity of the situation but unsure of the internal culprits
Jim's Perspective
- Extensive experience, never encountered such a media onslaught
- Internal issues deeper than just the battery problem: Concerns about CEO's credibility, employee dissent (blogging and memo leaks), and potentially damaging public image
- Wants to find and remove the internal critics; displays anger and frustration
- Implies a need for immediate action and company restructuring
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