Podcast
Questions and Answers
What type of questions can be used to clarify information?
What type of questions can be used to clarify information?
- Closed-ended questions (correct)
- Hypothetical questions
- Rhetorical questions
- Open-ended questions
Which tool involves restating the content of what you've heard in different words?
Which tool involves restating the content of what you've heard in different words?
- Probe
- Paraphrase (correct)
- Clarify
- Reflect
When paraphrasing, what should you generally say to introduce the rephrased statement?
When paraphrasing, what should you generally say to introduce the rephrased statement?
- In other words... (correct)
- What I'm hearing you say is...
- So you're saying...
- Is that correct?
Which type of questions are generally focused on facts?
Which type of questions are generally focused on facts?
What is the main purpose of reflecting information back to the communicator?
What is the main purpose of reflecting information back to the communicator?
What is the key difference between paraphrasing and parroting?
What is the key difference between paraphrasing and parroting?
Which phrase is commonly used during paraphrasing to check for accuracy of the rephrased statement?
Which phrase is commonly used during paraphrasing to check for accuracy of the rephrased statement?
Which type of questions can be answered with a simple yes or no?
Which type of questions can be answered with a simple yes or no?
What should you use to verify the interpretation of information shared?
What should you use to verify the interpretation of information shared?
Closed-ended questions can be used to clarify information.
Closed-ended questions can be used to clarify information.
Paraphrasing is the same as parroting in active listening techniques.
Paraphrasing is the same as parroting in active listening techniques.
Reflecting is a tool used when the listener interprets the information and shares the meaning beneath what is actually being communicated.
Reflecting is a tool used when the listener interprets the information and shares the meaning beneath what is actually being communicated.
Clarifying questions are generally focused on opinions rather than facts.
Clarifying questions are generally focused on opinions rather than facts.
Active listeners often use phrases like 'Tell me more about that' to probe for more information.
Active listeners often use phrases like 'Tell me more about that' to probe for more information.
Paraphrasing involves changing the facts shared by the communicator.
Paraphrasing involves changing the facts shared by the communicator.
Reflecting back information to the communicator helps verify accurate interpretation of emotional messages.
Reflecting back information to the communicator helps verify accurate interpretation of emotional messages.
Asking 'What was that like?' is an example of probing in active listening.
Asking 'What was that like?' is an example of probing in active listening.
'In other words...' is a common phrase used during reflecting in active listening.
'In other words...' is a common phrase used during reflecting in active listening.
Reflecting on information helps ensure the accurate gathering of facts.
Reflecting on information helps ensure the accurate gathering of facts.
