Effective Communication Quiz

What type of questions can be used to clarify information?

Which tool involves restating the content of what you've heard in different words?

When paraphrasing, what should you generally say to introduce the rephrased statement?

Which type of questions are generally focused on facts?

What is the main purpose of reflecting information back to the communicator?

What is the key difference between paraphrasing and parroting?

Which phrase is commonly used during paraphrasing to check for accuracy of the rephrased statement?

Which type of questions can be answered with a simple yes or no?

What should you use to verify the interpretation of information shared?

Closed-ended questions can be used to clarify information.

Paraphrasing is the same as parroting in active listening techniques.

Reflecting is a tool used when the listener interprets the information and shares the meaning beneath what is actually being communicated.

Clarifying questions are generally focused on opinions rather than facts.

Active listeners often use phrases like 'Tell me more about that' to probe for more information.

Paraphrasing involves changing the facts shared by the communicator.

Reflecting back information to the communicator helps verify accurate interpretation of emotional messages.

Asking 'What was that like?' is an example of probing in active listening.

'In other words...' is a common phrase used during reflecting in active listening.

Reflecting on information helps ensure the accurate gathering of facts.