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Questions and Answers
Why are the words 'ok' and 'alright' discouraged in the service focus?
Why are the words 'ok' and 'alright' discouraged in the service focus?
- They're not, we should use them!
- They are difficult to understand
- They imply mediocrity (correct)
- They are grammatically incorrect
Why is using the term 'you guys' discouraged in the service focus?
Why is using the term 'you guys' discouraged in the service focus?
- It implies mediocrity
- It does not convey respect
- It can be offensive to certain groups of people
- It is too informal for professional communication (correct)
Why is having knowledge of general wine knowledge important according to the text?
Why is having knowledge of general wine knowledge important according to the text?
- It helps in understanding differences between wines
- It is necessary for FOH employees (correct)
- It adds value to the staff
- It impresses the guests
Why is it important for staff to learn about common food allergies in menu items?
Why is it important for staff to learn about common food allergies in menu items?
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What is the recommended greeting for a table instead of saying 'How are you guys doing'?
What is the recommended greeting for a table instead of saying 'How are you guys doing'?
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