Effective Communication in Customer Service
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Questions and Answers

Why are the words 'ok' and 'alright' discouraged in the service focus?

  • They're not, we should use them!
  • They are difficult to understand
  • They imply mediocrity (correct)
  • They are grammatically incorrect

    • Why is using the term 'you guys' discouraged in the service focus?

  • It implies mediocrity
  • It does not convey respect
  • It can be offensive to certain groups of people
  • It is too informal for professional communication (correct)

    • Why is having knowledge of general wine knowledge important according to the text?

  • It helps in understanding differences between wines
  • It is necessary for FOH employees (correct)
  • It adds value to the staff
  • It impresses the guests

    • Why is it important for staff to learn about common food allergies in menu items?

    <p>To be able to describe the food accurately</p> Signup and view all the answers

    What is the recommended greeting for a table instead of saying 'How are you guys doing'?

    <p>How are Y’all doing today.</p> Signup and view all the answers

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