Podcast
Questions and Answers
Who is the author of the quote 'You can tell whether a man is clever by his answers. You can tell a man is wise by his questions.'?
Who is the author of the quote 'You can tell whether a man is clever by his answers. You can tell a man is wise by his questions.'?
The consultant in the story was successful in getting the contract with the mid-sized manufacturing firm.
The consultant in the story was successful in getting the contract with the mid-sized manufacturing firm.
False
What is the initial symptom mentioned in the story about the patient?
What is the initial symptom mentioned in the story about the patient?
The doctor in the story is a young psychiatry resident at UCLA.
The doctor in the story is a young psychiatry resident at UCLA.
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The manufacturing firm initially had a cold reception to the consultant's proposal.
The manufacturing firm initially had a cold reception to the consultant's proposal.
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What is the philosophy that the author tried to imbue in his patients?
What is the philosophy that the author tried to imbue in his patients?
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People who cannot take no for an answer usually have a backup plan.
People who cannot take no for an answer usually have a backup plan.
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What did Pepsi offer to help finance in the movie theater chain?
What did Pepsi offer to help finance in the movie theater chain?
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The author worked with terminally ill patients as a doctor.
The author worked with terminally ill patients as a doctor.
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What was Walter's approach to dealing with the 'no' from the movie theater chain?
What was Walter's approach to dealing with the 'no' from the movie theater chain?
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What was the consultant's attitude during the meeting with the mid-sized manufacturing firm?
What was the consultant's attitude during the meeting with the mid-sized manufacturing firm?
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The doctor in the story worked on the pediatric ward at UCLA.
The doctor in the story worked on the pediatric ward at UCLA.
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What is the main difference between people who can take no for an answer and those who can't in the business world?
What is the main difference between people who can take no for an answer and those who can't in the business world?
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The consultant in the story was able to compromise with the manufacturing firm and find a win-win solution.
The consultant in the story was able to compromise with the manufacturing firm and find a win-win solution.
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Study Notes
Taking "No" for an Answer
- "No" is a difficult answer to take, but it's essential to learn from it and move forward.
- A self-confident consultant failed to secure a deal with a mid-sized manufacturing firm due to his defensive and uncompromising attitude.
Wisdom and Knowledge
- Knowledge speaks, but wisdom listens, as said by Jimi Hendrix.
- The ability to take "no" for an answer is a key difference between wisdom and knowledge.
Dealing with Bad News
- Receiving bad news, such as a cancer diagnosis, is one of the toughest pieces of news anyone can receive.
- As a young psychiatry resident, the author taught patients to "hope for the best; plan for the worst" and face the prospect of survival or death together.
Backup Plans
- People who can deal with "no" have a prepared backup plan, unlike those who can't take "no" for an answer.
- Having a backup plan is not about being negative, but about being realistic.
Turning "No" into a Positive
- Walter Dunn, a successful executive, turned a "no" into a positive by listening respectfully to the other side and finding a creative solution to meet the client's needs.
- Walter's backup plan consisted of asking smart "listening" questions, remaining poised, and finding an alternative solution that benefited both parties.
Usable Insight and Action Steps
- The better your backup plan, the easier it will be to take "no" for an answer.
- Action steps include thinking about past reactions to "no," preparing backup plans, and considering the other person's perspective to turn things around.
Taking "No" for an Answer
- "No" is a difficult answer to take, but it's essential to learn from it and move forward.
- A self-confident consultant failed to secure a deal with a mid-sized manufacturing firm due to his defensive and uncompromising attitude.
Wisdom and Knowledge
- Knowledge speaks, but wisdom listens, as said by Jimi Hendrix.
- The ability to take "no" for an answer is a key difference between wisdom and knowledge.
Dealing with Bad News
- Receiving bad news, such as a cancer diagnosis, is one of the toughest pieces of news anyone can receive.
- As a young psychiatry resident, the author taught patients to "hope for the best; plan for the worst" and face the prospect of survival or death together.
Backup Plans
- People who can deal with "no" have a prepared backup plan, unlike those who can't take "no" for an answer.
- Having a backup plan is not about being negative, but about being realistic.
Turning "No" into a Positive
- Walter Dunn, a successful executive, turned a "no" into a positive by listening respectfully to the other side and finding a creative solution to meet the client's needs.
- Walter's backup plan consisted of asking smart "listening" questions, remaining poised, and finding an alternative solution that benefited both parties.
Usable Insight and Action Steps
- The better your backup plan, the easier it will be to take "no" for an answer.
- Action steps include thinking about past reactions to "no," preparing backup plans, and considering the other person's perspective to turn things around.
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Description
This quiz assesses your understanding of effective communication skills in a business setting, including active listening and responding to questions. It's based on a story about a consultant who failed to impress a manufacturing firm due to his defensive behavior.
