Podcast
Questions and Answers
What is the key purpose of an internal communication strategy within an organization?
What is the key purpose of an internal communication strategy within an organization?
- To manage the organization's financial reporting and compliance.
- To promote the organization's image to the public and media.
- To inform, mobilize, and unite the organization's members. (correct)
- To negotiate contracts and partnerships with external stakeholders.
Which element is crucial for ensuring a note d'information (information note) remains objective and factual?
Which element is crucial for ensuring a note d'information (information note) remains objective and factual?
- Sharing personal judgments to offer a unique perspective.
- Including comprehensive background information, even if it deviates from the core message.
- Clearly defining the objective and structuring information logically. (correct)
- Using a familiar tone to connect with all readers.
What role does a charte éditoriale (editorial charter) play in content creation?
What role does a charte éditoriale (editorial charter) play in content creation?
- It dictates the design and layout of marketing materials.
- It outlines the financial budget for content production.
- It manages the legal aspects of content distribution.
- It establishes guidelines for content production, affecting both substance and style. (correct)
Which of the following is NOT a typical element of a press release's mise en forme (layout)?
Which of the following is NOT a typical element of a press release's mise en forme (layout)?
If an organization wants to communicate regularly on its mission and key actions, what internal communication tool is most suitable?
If an organization wants to communicate regularly on its mission and key actions, what internal communication tool is most suitable?
What is the primary goal of crafting a communiqué de presse (press release)?
What is the primary goal of crafting a communiqué de presse (press release)?
Which factor is most important when adapting the ton (tone) and tonalité (tonality) of an édito (editorial)?
Which factor is most important when adapting the ton (tone) and tonalité (tonality) of an édito (editorial)?
How does a dossier de presse (press kit) primarily assist journalists?
How does a dossier de presse (press kit) primarily assist journalists?
Which of the following is a critical rule to follow when composing a dossier de presse (press kit)?
Which of the following is a critical rule to follow when composing a dossier de presse (press kit)?
Why is it essential for institutions to not overlook internal communication despite an increasing focus on external communication?
Why is it essential for institutions to not overlook internal communication despite an increasing focus on external communication?
What should a company consider when structuring the content of a newsletter?
What should a company consider when structuring the content of a newsletter?
Which of the following best captures the use of 'faits et données' (facts and data) in a press release?
Which of the following best captures the use of 'faits et données' (facts and data) in a press release?
What is the role of the 'édito' in a newspaper?
What is the role of the 'édito' in a newspaper?
Which of the following is a primary objective of external communication?
Which of the following is a primary objective of external communication?
What is one way to reinforce employee well-being through internal communication strategies?
What is one way to reinforce employee well-being through internal communication strategies?
Flashcards
What is an editorial charter?
What is an editorial charter?
A set of common rules for all content creators, affecting both the substance and form of the content.
What is the purpose of an editorial line?
What is the purpose of an editorial line?
Harmonizes content, preserves the sender's identity, builds receiver loyalty through style, and serves as an effective SEO tool.
What is internal communication?
What is internal communication?
Internal communication informs, mobilizes, and unites organization members. It relies on various tools and supports for effective information dissemination.
What is external communication?
What is external communication?
External communication promotes an organization's image and actions to the public, partners, and media.
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What are the Objectives of Internal Communication?
What are the Objectives of Internal Communication?
To create links between management and employees, inform collaborators effectively and unite and reinforce internal cohesion.
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What are posters used for in internal communication?
What are posters used for in internal communication?
Visuals to transmit important messages.
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What are common rules in internal communications?
What are common rules in internal communications?
Internal regulations specifying work hours, communication rules and procedures.
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What must be considered in external communication
What must be considered in external communication
Promote the digital communication but do no neglect traditional methods for external communication.
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What is informational note?
What is informational note?
A downward communication tool for transmitting precise information without needing a response, mainly used to announce or explain decisions.
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How to write an informational note?
How to write an informational note?
A short, synthetic document for a specific audience; the message must be clear, understandable, and concise.
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What structure must the information note follow?
What structure must the information note follow?
Introduction, development, and conclusion
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What is a press release?
What is a press release?
A document intended for the press to disseminate important information about an organization or public figure.
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What are the key conditions for a press release?
What are the key conditions for a press release?
The subject must be relevant and interesting. The release should highlight a recent event.
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What is the objective with a press release?
What is the objective with a press release?
To improve visibility and notoriety, and establish a durable relationship with the press.
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What are the goals of a press kit?
What are the goals of a press kit?
Diffuses official, structured info, sparks journalist and media interest, reinforces notoriety, and ensures coherent communication.
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- CM com compilation date: 29/01/2025
Editorial Charter
- An editorial charter is a set of common rules for all content producers
- It specifies the line to follow for writing, guiding writers, affecting the substance and form of content
- It provides a guiding editorial line
- The purpose of the editorial charter is to harmonize content, preserve the identity of the broadcaster, build receiver loyalty through style, and serve as an effective referencing tool
Content of the Editorial Charter
- Defining the objectives involves finding a content angle and generating quality traffic by situating the content and helping users benefit from it, and promoting it
Target Audience
- It adapts content to the theme, domain, and subject
- It sets the overall tone and register (tu / vous) with appropriate vocabulary and lexicon
Content Variety
- It allows for diversity to broaden the target through infographics, articles, interviews, case studies, and also stipulates a rule concerning illustrations, including number, sources, format, and placement
- Source documents and Statistics provide reliability
Internal Communication
- Internal communication aims to inform, mobilize, and unite members of an organization
- It uses various means and supports to achieve effective information dissemination
Methods of Internal Communication
- Classic and written methods like information notes, mailings, displays, and intranet
External Communication
- External communication aims to promote an organization's image and actions to the public, partners, and media
- Examples include newsletters, press releases, and press kits
Objectives of Internal Communication
- Establishing connections between managers and employees, as well as among different services is vital component of effective communication
- Keeping collaborators informed efficiently
- Uniting and strengthening internal cohesion
Prioritization of Internal Communication
- Institutions prioritize external communication; internal communication is essential
- Lack of internal communication can weaken cohesion, harm efficiency, and reduce overall performance
Tools of Internal Communication
- Tools vary depending on the institution
- Visuals like posters and displays transmit important messages, and detailed reports come from meetings or advice
- Information notes are downward communications to inform without requiring a response
- Intranets are digital platforms facilitating access to information
Roles of Internal Communication
- Clearly and accessibly disseminate information
- Involve employees, making them active participants in the organization
Specific Objectives of Internal Communication
- Establishing common rules by drafting internal regulations that specify working hours, communication guidelines, and procedures
- Setting common goals by defining an annual plan with clear objectives
- Creating a sense of belonging through internal events like seminars, after-works, and celebrations to reinforce cohesion among organization members
Improving Employee Well-being
- Implementing rest areas, flexible schedules, or preventive actions to improve working conditions
- Communicating institutional values regularly through postings, internal newsletters, or speeches by leaders
Promoting Skills Sharing
- Offering internal training, collaborative work sessions, or exchanges between departments to improve each other's knowledge
External Communication Tools
- Even with the prevalence of digital channels, traditional communication is still relevant
- This includes tools are newsletters and email marketing
- Also included are publications on networks, internet sites, press tools such as press releases, press kits, articles, and interviews.
Information Note
- A downward communication tool for transmitting precise information without expecting a response
- Primarily used to announce or explain the implementation of decisions
Writing Information Notes
- Concise and synthetic document for a specific audience
- Clear and understandable message with a formal, concise style to ease decision-making
- Objective and factual, avoiding value judgments or personal opinions
- Clearly defined objective to structure logically and relevant information
Drafting Rules for Global Structure
- an introduction that presents the context and object of the note
- A development which specifies essential information and details the decision modalities
- A conclusion that recalls the instructions to follow and their application
Clarity and Precision in Style
- Objective should be explicit from the start with:
- A neutral and professional tone and impersonal wording like "It has been decided that..." and "We inform you that..."
- An adapted registry that adopts a formal and concise style, avoiding familiar or subjective language
Mistakes to Avoid
- Avoid defining a clear or precise objective, which could make the information confusing and unhelpful
- It is important to avoid straying from pure information by adding personal opinions
Formatting Tips
- The information note should be clear and fit on one page
Main Elements
- The sender should be the author or issuing service
- The recipient should be the concerned service or person
- Mention the service concerned and location, date of issue plus the notes object, and clearly announce the subject of the note
Formula Examples for an Information Note
- Introduction: We inform you that…, It has been decided that…, Hereby, we communicate to you…, Within the framework of [specify the context], we wish to inform you…
- Development: Here are the modalities to respect…, You will find below the details of…, It is important to note that…, To this effect, it is planned that…
- Conclusion: This decision will be effective as of [date]…, We thank you for taking the necessary measures…, We remain at your disposal for any further clarification…, Regards…, Sincerely,…
Newsletter Form
- Pathé newsletters have emojis, clickable links, and images of film posters in their layout
- Content structure follows storytelling with a focus on reader sentiment and product selection
- Content includes cinema-related material, encouraging cinema visits through contests and activities
The Adopt Newsletter
- The Adopt newsletter uses clickable links, eye-catching images, and descriptions with emojis in its make-up
- Its structure focuses on reader sentiment and offers personalized product selections
- It targets the audiences profile
- Content includes advertisements, new items, personalized selections, promotions, and exclusives
External Communication Tools
- External communication targets a wider audience
Press Release
- An official document intended for journalists and the media to disseminate important information about an organization, company, institution, or public figure
Particular Conditions for an Effective Press Release
- It includes information of high value with a pertinent topic worthy of interest
- Immediate topicality to communicate recent news or an upcoming event
Drafting Rules
- Clarity and conciseness, the message should be brief and to the point, focusing on a single main subject
- Accessible language that is simple, understandable, and unambiguous must be used
- Include facts, supporting the Information with figures, reliable sources, or visuals
- Neutrality and objectivity as well as impartial formulation
Formatting Rules
- It should feature a clear date, CDP mention, explicit headlines, recipient details, a hook phrase, with the text
- Be sure to add a clear source details and signature plus press contact information
Role of the Press Release
- Provides journalists with relevant, interesting information
- Highlights a precise subject that deserves attention in the media
- Facilitates their work by providing clear, factual, and usable elements for writing an article
Objectives of a good Press Release
- Being picked up and published in the media
- Encouraging further subject investigation, improving visibility, and creating a lasting relationship with the press
Press Release Structure
- Structured to answer five fundamental questions for journalists
- Who, what, where, when, and how
Clear Communication
- Keep to one page with each subject in a separate paragraph
Press Release IKEA Example
- The Ikea press release uses the logo, CDP reference, and date and is also free of a recipient details, utilizes illustrations plus an attention getter
- IKEA of Plaisir (78) is launching a new "Click and Roll" service
- The format should be structured in well-written with adapted imagery
- Current, accessible language as well as Inform about the launch of the new "Click and Roll" service
Press Kit
- A communication tool for journalists and media which gathers information about an organization, event, product, or personality to facilitate media coverage and should be structured, to attract attention and present key information about a company or institution
Information Types in a Press Kit
- Company structure, operational methods, and events such as calendars, programs, and budgets should all feature
Designing and Presenting the Press Kit
- Well-presented and easy to read to encourage buy-in from journalists
- High-quality graphic dimensions, Respect for corporate or institutional graphic standards
- Optimized legibility using number formats, impactful illustrations and visual elements
- A well ventilated page layout with particular attention to typeface
Recommended Structure for Press Kit
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The first page including name of business or event, logo and appealing visuals, Publication date, Catchy headline is highly recommended
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A summary as an opening to the sections to facilitate navigation
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Introduction and purpose, Objectives of the press folder, Key message to convey are imperative to get started
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Central articles and contents with presentation of company or event Stats, testimonials, case studies, Technical details and practical information
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The last of the four pages should be the contacts details linking to all the social media and supplementary information
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Dossiers should be attractively informative and impactful, and offer variable content
Content Customization
- Content can be tailored to the purpose of the file (company presentation, product, event)
- Add multimedia elements to improve the reading experience (links, videos, infographics)
- Personalization according to the target audience as well
Distinctions between a Press Kit and Press Release
- Press kit and press release are complementary communications for journalists and media, they have distinct objectives, formats, and usages
Press Kit Criteria
- Provides a global view of a company, event, product or institution. The purpose is to Announce precise and punctual information that focuses on a unique and immediate message, written as an article ready to be picked up and it serves to quickly capture attention
Composition of a Press Kit
- By directly addressing journalists, in adapting the tone and content to informational needs, there is a good chance of publication
- Avoid transforming the press kit into advertising copy or over-promote a product
L'Edito
- Is an article, expressing opinion, intended for the first page, of the journalist or editorial leader
Objectives in the Edito are
- To direct and present journal's ideological and religious positions
- Avoids personal opinions
Functions of the Edito are
- Serves as an introduction, motivating readers
Rules
- The Edito determines:
- The objective to inform, sensibilize, press home action in the target
- To direct the Edito, you must title the objectives to set the tone
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