E-Learning Skills for Britannico Teachers: Solving Technical Problems

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5 Questions

What are the five areas of digital competence as mentioned in the content?

information and data literacy, communication and collaboration, digital content creation, safety, problem solving

What are the learning outcomes of the course mentioned in the content?

Contacting Británico teams for support

Problem solving is the most transversal competence area in the framework.

True

What email address should a teacher use to report problems related to Wordwall provided by the E-learning team? Send an email to ____________.

What tool should be contacted for technical support in case of problems with PC/Laptop, Intranet, Collaborative Portal, Corporate Email, etc?

Soporte Británico / Technical Support team / [email protected]

Study Notes

Digital Competence Areas

  • There are five digital competence areas:
    • Information and data literacy
    • Communication and collaboration
    • Digital content creation
    • Safety
    • Problem solving

Problem Solving (Area 5)

  • Problem solving is the most transversal of all digital competence areas
  • It applies to any type of activity carried out through digital means
  • Elements of problem solving can be found in all other competence areas
  • Learning outcomes include:
    • Contacting different Británico teams for targeted support and assistance
    • Reinforcing password security
    • Force quitting frozen applications
    • Understanding the importance of clearing cookies and deleting temporary files

Solving Technical Problems

  • Identify technical problems when operating devices and using digital environments
  • Solve technical problems, ranging from troubleshooting to addressing more complex issues
  • Competences include:
    • Solving technical problems
    • Identifying needs and technological responses
    • Innovating and creatively using technology
    • Identifying digital competence gaps

Británico Support

Assignment: Evidence 1

  • Create a short manual on how to use Socrative
  • Include details on:
    • Creating an account
    • Finding duplicated activities
    • Launching activities for students
    • Choosing a Delivery Method
  • Submit the manual in Microsoft Word, named "Evidence 1 - Socrative Guidelines" in the "Evidence 1" folder in Module 4.

Assess your problem-solving skills in the context of e-learning, focusing on information and data literacy, communication, and digital content creation. This quiz is designed for Britannico teachers.

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