12 Questions
What does the 'Total Refund Amount' represent?
The total amount refunded to the buyer, including partial refunds
What does a negative value in 'My Payment Information total' represent?
Amount the seller needs to pay for the order
What does the 'Return Item' section show?
Tags indicating processing for 'Refund Only' or 'Seller Partial Refund'
What is included in the 'Actual Paid Amount'?
The total amount paid by the buyer, including shipping fees
What is the objective of displaying the outstanding payment pending buyer confirmation to sellers?
To provide sellers with clarity on their pending payments
Why is it important for sellers to see their financial information on an order level v.s. time frame level?
To understand the specific details of each order's payment status
What does a negative value in 'My Payment Information total' represent?
Pending refund for the seller
What is the purpose of the 'Instant Refunds' feature?
To provide a refund in advance without requiring the return of the item
When do sellers see the 'Instant Refunds' badge?
On the Return Orders page
What is the key difference between 'Instant Refunds' and 'Fast Refunds'?
Instant Refunds do not require the return of the item, while Fast Refunds require the return to Seller for QC
What happens if a seller chooses to Reject QC for a Fast Refund?
Decision on refund cost allocation will be made by Lazada
Under which flow is 'Fast Refunds' available?
RTW (Return to Warehouse) and DRTM Flow
Test your knowledge about the details displayed on an e-commerce refund list page, including actual paid amount, total refund amount, payment information total, and return item status.
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