E-commerce Refund Page Details Quiz
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Questions and Answers

What does the 'Total Refund Amount' represent?

  • The total amount paid by the buyer, including shipping fees
  • The total amount refunded to the buyer, including partial refunds (correct)
  • The total amount refunded to the seller for returned items
  • The total amount charged to the seller for the refund

    • What does a negative value in 'My Payment Information total' represent?

  • Amount the seller needs to pay for the order (correct)
  • Amount refunded by the seller for returned items
  • Amount paid by the buyer for the refund
  • Amount charged to the seller for the refund

    • What does the 'Return Item' section show?

  • Tags indicating processing for 'Refund Only' or 'Seller Partial Refund' (correct)
  • Logistics status of the return item being sent back to the seller
  • Status of the return item being processed for 'Seller Partial Refund'
  • Status of the return item being sent back to the buyer

    • What is included in the 'Actual Paid Amount'?

    <p>The total amount paid by the buyer, including shipping fees</p> Signup and view all the answers

    What is the objective of displaying the outstanding payment pending buyer confirmation to sellers?

    <p>To provide sellers with clarity on their pending payments</p> Signup and view all the answers

    Why is it important for sellers to see their financial information on an order level v.s. time frame level?

    <p>To understand the specific details of each order's payment status</p> Signup and view all the answers

    What does a negative value in 'My Payment Information total' represent?

    <p>Pending refund for the seller</p> Signup and view all the answers

    What is the purpose of the 'Instant Refunds' feature?

    <p>To provide a refund in advance without requiring the return of the item</p> Signup and view all the answers

    When do sellers see the 'Instant Refunds' badge?

    <p>On the Return Orders page</p> Signup and view all the answers

    What is the key difference between 'Instant Refunds' and 'Fast Refunds'?

    <p>Instant Refunds do not require the return of the item, while Fast Refunds require the return to Seller for QC</p> Signup and view all the answers

    What happens if a seller chooses to Reject QC for a Fast Refund?

    <p>Decision on refund cost allocation will be made by Lazada</p> Signup and view all the answers

    Under which flow is 'Fast Refunds' available?

    <p>RTW (Return to Warehouse) and DRTM Flow</p> Signup and view all the answers

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