E-Business Systems Overview

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Questions and Answers

What is the primary focus of e-business systems?

Enhancing traditional business methods

Creating social media platforms for businesses

Using the Internet for commerce (correct)

Providing knowledge resources to consumers

Which of the following best describes electronic commerce (e-commerce)?

Buying and selling goods and services using technology (correct)

Facilitating technology-driven social interactions

Managing inventory through software applications

Conducting business transactions using telecommunication networks

What type of e-commerce involves transactions between companies?

Business-to-government (B2G)

Business-to-consumer (B2C)

Consumer-to-consumer (C2C)

Business-to-business (B2B) (correct)

What is a characteristic of mobile commerce (m-commerce)?

Sells goods via wireless technology, especially mobile devices Signup and view all the answers

What is one of the benefits of adopting an e-business model?

Reduced costs through automation Signup and view all the answers

Which area of business can be improved by adopting e-business practices?

Customer-focused processes Signup and view all the answers

Which e-commerce model involves transactions between private individuals?

Consumer-to-consumer (C2C) Signup and view all the answers

What type of transactions are included in Business-to-Government (B2G) e-commerce?

Transactions between companies and public-sector organizations Signup and view all the answers

What is one of the key operational activities of Business Information Systems (BIS)?

Data Processing Signup and view all the answers

Which type of system is primarily used for day-to-day business activities?

Operational Information Systems Signup and view all the answers

Which of the following is NOT categorized as an operational information system?

Executive Information Systems Signup and view all the answers

What is a primary function of Management Information Systems?

Decision support for management Signup and view all the answers

Which of the following is an example of a management information system?

Decision Support System Signup and view all the answers

Which operational activity specifically deals with sales and purchase transactions?

Transaction Processing Signup and view all the answers

What is the first phase of the systems development lifecycle (SDLC)?

Initiation Signup and view all the answers

Which of the following is NOT a typical stage in the SDLC?

Employee training Signup and view all the answers

What is the role of communication systems in operational information systems?

Facilitate both internal and external communications Signup and view all the answers

What does bespoke development entail?

Developing software from scratch Signup and view all the answers

Which category of information systems focuses on providing feedback for decision making?

Management Information Systems Signup and view all the answers

Which of the following methods of information systems acquisition allows for building software tailored to unique business needs?

Bespoke development Signup and view all the answers

When is bespoke development considered in-house?

When the team of IS professionals works for the business itself Signup and view all the answers

What is a common benefit of bespoke development?

Tailored software that meets precise business requirements Signup and view all the answers

Which option best describes purchasing 'off-the-shelf' software?

Acquiring software designed for general use Signup and view all the answers

Which of the following is a phase that follows the analysis of business requirements in SDLC?

Systems design Signup and view all the answers

Which elements lie outside the system’s boundary as part of the business environment?

Suppliers and competitors Signup and view all the answers

What type of system has a high degree of interaction with its environment?

Open system Signup and view all the answers

What is the importance of having clearly defined interfaces in information systems?

To prevent loss or delay of orders Signup and view all the answers

What does loose coupling mean for subsystems?

Subsystems pass minimum information without dependence Signup and view all the answers

Which type of system is deemed to have a higher level of autonomy?

Loose coupled system Signup and view all the answers

What happens to systems with close coupling?

They become highly dependent on each other Signup and view all the answers

Which of the following statements about decoupled systems is true?

They deal more effectively with unexpected events Signup and view all the answers

What can happen if the interaction between subsystems is not properly managed?

Orders may be lost or delayed Signup and view all the answers

What is the primary focus of systems design?

Establishing standards for security and database management Signup and view all the answers

What is produced as an output during the system build phase?

Working software and system documentation Signup and view all the answers

In case of discrepancies in the system's performance, what should be revisited first?

The analysis step for further requirements clarification Signup and view all the answers

Which of the following activities is considered part of system implementation?

Educating and training staff on new systems Signup and view all the answers

What stage immediately follows system design in the development process?

System build Signup and view all the answers

Which input is essential for the system build phase?

Requirements and design specifications Signup and view all the answers

What is NOT a consideration during the system build phase?

Setting up network infrastructure Signup and view all the answers

Which of the following best defines 'system changeover'?

Switching from the old system to the new system Signup and view all the answers

What is the primary stimulus for developing end-user information systems?

Personal or departmental requirements Signup and view all the answers

Which aspect is NOT part of the feasibility analysis for end-user developed software?

User training requirements Signup and view all the answers

What advantage does end-user development provide in the analysis phase?

Reduces the risk of miscommunication of requirements Signup and view all the answers

How is the development process of end-user software typically characterized?

Trial and error method Signup and view all the answers

What recent improvements have made it easier for end-user developers to build systems?

Availability of inexpensive development tools Signup and view all the answers

Which step is considered less critical for end-user developed software compared to company-wide systems?

Implementation/changeover Signup and view all the answers

What is a significant challenge in maintaining end-user developed software?

More complex than other types of software Signup and view all the answers

What type of data is typically used in end-user developed software?

Locally generated or extracted from central databases Signup and view all the answers

Study Notes

Introduction to Business Information Systems

This book, titled "Business Information Systems," details technology, development, and management for modern businesses.
Sixth edition, authored by Paul Bocij, Andrew Greasley, and Simon Hickie

Chapter 2: Basic Concepts – An Introduction to Business Information Systems

Learning Objectives: Students will be able to identify systems and their components, understand Business Information Systems (BIS), describe resources supporting BIS, E-business systems, Enterprise Systems, and BIS with strategic advantages.

Learning Objective 1: Identify Systems and Their Components

Systems Theory: A powerful means of analyzing and improving business processes.
System Definition: A collection of interrelated components working together toward a collective goal.
System Function: Receives inputs, transforms them, and produces outputs.
System Components: Input, process, output, feedback, and control.
- Input: Raw materials for a process—data, knowledge, raw materials, machinery, premises.
- Process: Transformation of inputs into outputs.
- Output: Finished product—information, products, services.
- Feedback Mechanism: Provides information on system performance for adjustment.
- Control Mechanism: Makes adjustments to the system.
Control Function: Ensures the system works towards its objective.
Generic System Model: Illustration of input, process, output, control, and feedback.
Characteristics: Systems objective, environment (boundary, interface), and subsystems (suprasystems).
- System Objective: Collective goal of a system's components.
- Environment: Surroundings, external agencies affecting a system.
- Boundary: Interface between the system and its environment.
- Interface: Defines exchanges.
- Subsystems: Smaller component systems of a larger system.
- Suprasystems: Systems composed of one or more subsystems.
Open Systems: Systems with high interaction with the environment.
Closed Systems: Systems with limited interaction with the environment.
Subsystems Interaction: Interacting through interfaces to exchange information.
Coupling: Degree of ties between subsystems.
- Loose Coupling: Minimum information, no data, or program code shares.
- Close Coupling: High dependence, outputs of one system are inputs for another.
Decoupled Systems: Less dependent, better at dealing with unexpected events.
Systems are Hierarchical: Systems are composed of subsystems, which themselves may consist of other subsystems—parts are dependent.
Control in Organizational Systems: The role of BIS supports managers, and control is exercised correctly when the organization—including all subsystems—progresses towards its objectives efficiently.

Learning Objective 2: What are Business Information Systems?

Business Information System (BIS) definition: A group of interrelated components collectively carrying out input, processing, output, storage, and control actions to convert data into information products to support organization operations.
BIS examples include sales, marketing and human resource management activities.

Learning Objective 3: Describe the Resources That Support BIS

Resources: People, hardware, software, communications and data.
- People Resources: Users and system developers, maintainers and operators.
- Hardware Resources: All types of machines, including media used by the machines.
- Software Resources: Computer programs and procedures used by people.
- Communications Resources: Networks and hardware/software to support data transfer.
- Data Resources: Organization data regardless of form, including databases, documents, and measurements.
Advantages: Speed, accuracy, reliability, programmability, repetitive tasks.
Disadvantages: Lack of judgment/experience, improvisation/flexibility, innovation, intuition and qualitative information gaps

Learning Objective 4: Describe E-business Systems

E-business: Part of the internet economy involving all Internet activities for commerce.
E-commerce: Using technology to conduct business transactions, such as buying and selling goods and services.
E-commerce Activities: Business-to-business (B2B), Business-to-consumer (B2C), Business-to-government (B2G), Consumer-to-consumer (C2C), and Mobile commerce (m-commerce).
Benefits: Reduced costs, improved efficiency (production, customer-focused, and internal management processes), and access to a larger market.

Learning Objective 5: Describe Enterprise Systems

Enterprise Systems: Support business processes across any functional boundaries in an organization.
Enterprise Systems Technologies: Use Internet technology to integrate information within and with external stakeholders; customers, suppliers and partners.
- Enterprise Resource Planning (ERP) - Integrates internals processes.
- Customer Relationship Management (CRM) - Focuses on customer interaction processes.
- Supply Chain Management (SCM) - Manages the flow of goods and services throughout the supply chain.
- Supplier Relationship Management (SRM) - Focuses on relationships with suppliers.

Learning Objective 6: Explain BIS and Strategic Advantage

Competitive Strategies:
- Cost Leadership: Providing goods/services at lowest cost.
- Product Differentiation: Distinguishing products from competitors; specializing.
- Innovation: Finding new approaches to business activities.
- Focus: Concentrating on specific customer groups or products/services.
Value Chain Analysis: Analyzing supply chain activities to add value to products and services.
Virtual Value Chain: Recognizes the physical and virtual marketplaces.
Using Information Systems for Strategic Advantage: Improves operational efficiency, raises barriers to entry, locks in customers and suppliers, promotes business innovation, increases switching costs, and leverages existing strategies.

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Description

This quiz covers key concepts related to e-business and e-commerce systems. It explores the different types of e-commerce models, the characteristics of mobile commerce, and the benefits of adopting e-business practices. Test your knowledge on how these systems improve business operations and facilitate transactions.