Duties of Dy. SS (Commercial) and Inspectors

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Questions and Answers

What is the primary importance of a Dy.SS (Commercial) maintaining a shift diary?

To document all activities and tasks performed during the shift (correct)

To record personal expenses during the shift

To list passenger complaints for the day

To track the availability of station amenities

In the event of train cancellations, what is a key responsibility of a Dy.SS (Commercial)?

To personally drive passengers to their destinations

To prioritize VIP passengers for alternative travel arrangements

To manage the station's cafeteria and ensure meal availability

To endorse tickets and facilitate refund procedures for passengers (correct)

What crucial role does a Dy.SS (Commercial) play regarding passenger amenities at a station?

To oversee the cleaning of railway tracks

To monitor, identify, and report deficiencies in passenger amenities (correct)

To maintain a registry of all station workers

To create new designs for the station furniture

Which of the following is NOT a direct responsibility of a Dy.SS (Commercial) when on duty?

Ensuring the cleanliness of train carriages (B) Signup and view all the answers

Why must a Dy.SS (Commercial) maintain close communication with the station master and Dy.SS (Operating)?

To get updates on the running status of trains and promptly address passenger issues (D) Signup and view all the answers

What action is a Dy.SS (Commercial) expected to take upon receiving a complaint in the complaint book?

To monitor the complaint book and then analyze the reasons for the complaints (A) Signup and view all the answers

In addition to passenger assistance, what else does a Dy.SS (Commercial) monitor for general passenger comfort?

The proper functioning of lifts, escalators and Divyangjan amenities (B) Signup and view all the answers

Which of the following best summarizes the responsibility of a Dy.SS (Commercial) regarding passenger needs during unusual circumstances?

To assist passengers with ticket endorsements, refunds, and providing necessary information (B) Signup and view all the answers

Which document should the Dy.SS (Commercial) maintain to have a record of all shifts activities?

A Shift Diary (D) Signup and view all the answers

When providing assistance to passengers, what should a Dy.SS (Commercial) be most aware of?

Extant guidelines and railway regulations (A) Signup and view all the answers

What should a commercial officer do upon noticing improper stacking of parcels?

Inform the concerned parcel staff for proper stacking. (C) Signup and view all the answers

In case of overcrowding, what is the primary responsibility of the commercial officer?

To take immediate action by managing the crowd using the resources available. (D) Signup and view all the answers

What is the commercial officer's responsibility in response to a 'Doctor Call' message from CCOR?

To inform the medical officer and escort them to the passenger. (C) Signup and view all the answers

When an officer/VIP visits the station, what is the commercial officer's responsibility?

To attend to the visiting officer or VIP. (A) Signup and view all the answers

What is a key duty of a Commercial Inspector/Supervisor regarding cleanliness?

To check whether a high standard of cleanliness is maintained across various railway facilities. (C) Signup and view all the answers

What should a Commercial Inspector/Supervisor observe about the commercial staff?

Whether they are prompt, alert, civil, obliging, and attentive to railway users' needs. (A) Signup and view all the answers

What is a key duty of a Commercial Inspector/Supervisor regarding rules and regulations for handling goods?

To ensure all rules are strictly followed for the booking, handling, dispatch, storage, and delivery of goods. (C) Signup and view all the answers

What should a Commercial Inspector/Supervisor do regarding the prevention of revenue leakage?

To see if adequate steps are taken to prevent revenue leakage from ticketless travel, misdeclaration, under weighment etc. (C) Signup and view all the answers

What is the responsibility of a Commercial Inspector/Supervisor regarding station records and documents?

To ensure that the station staff are submitting all records correctly and on time. (A) Signup and view all the answers

What should a Commercial Inspector/Supervisor examine regarding revenue?

Whether any revenue leakage is taking place through evasion, misinterpretation or abuse of rules. (C) Signup and view all the answers

A Dy.SS (Commercial) notices an untoward incident. After reporting it to the CCOR and commercial officers, what is their next immediate action?

Issue required memos (C) Signup and view all the answers

Besides managing overcrowding, what additional responsibility for crowd management does a Dy.SS (Commercial) have?

Seeking assistance from TC staff and others (B) Signup and view all the answers

What specific action should a Dy.SS (Commercial) take to address improper parcel stacking?

Inform the concerned parcel staff (C) Signup and view all the answers

Upon receiving a 'Doctor Call' message, what is the most immediate procedural step a Dy.SS (Commercial) must take?

Inform the medical officer and escort them to the passenger (A) Signup and view all the answers

What is the Dy.SS(Commercial)'s role regarding sahayaks (licensed porters) at the station?

Confirming their presence and complaint-free functioning (D) Signup and view all the answers

What is a key responsibility of a Commercial Inspector/Supervisor regarding the behavior of commercial staff?

Observing their attentiveness and courtesy towards passengers (A) Signup and view all the answers

Which aspect related to the handling of goods does a Commercial Inspector/Supervisor primarily oversee?

Adherence to rules for handling, dispatch, and storage, including hazardous goods (C) Signup and view all the answers

What step should a Commercial Inspector/Supervisor take regarding missing goods?

Ensure that proper steps are taken for connecting the unconnected Goods (A) Signup and view all the answers

What is the responsibility of a Commercial Inspector/Supervisor regarding station finances?

Ensuring procedures for cash handling are strictly followed with proper security measures (D) Signup and view all the answers

A Commercial Inspector/Supervisor needs to address revenue leakage beyond direct rule violations. What would this entail?

Analyzing and addressing revenue losses from rule misinterpretation (A) Signup and view all the answers

Which action demonstrates a Dy.SS (Commercial)'s proactive approach to passenger grievances?

Actively seeking out and promptly addressing both reported and observed passenger issues. (B) Signup and view all the answers

A Dy.SS (Commercial) notices that a water cooler is not functional. What is their primary responsibility?

To document the issue in the shift diary and then inform the relevant department for rectification. (C) Signup and view all the answers

Beyond the general duty to maintain awareness of train status, what specific action does a Dy.SS (Commercial) need to take, primarily relating to passengers, in case of disruptions?

To ensure ticket endorsements from railway staff and help set up a 'May I Help You' booth. (C) Signup and view all the answers

What is the intended purpose of a Dy.SS (Commercial) maintaining a shift diary under normal operating conditions?

To keep track of all the activities performed during their shift for record keeping. (B) Signup and view all the answers

What procedure should a Dy.SS (Commercial) follow upon receiving a request for a wheelchair for a passenger?

Offer a wheelchair, assist if needed, and ensure the wheelchair is collected after use. (D) Signup and view all the answers

Which demonstrates the Dy.SS (Commercial)'s attention to the adherence of railway commercial regulations?

Being aware and understanding rules relating to refunds, break journey, and ticket endorsements. (C) Signup and view all the answers

What is the primary benefit of the Dy.SS (Commercial) maintaining a close relationship with the station master and Dy.SS (Operating)?

To ensure passengers are kept informed of train operations, and to quickly aid in addressing grievances. (D) Signup and view all the answers

If a Dy.SS (Commercial) encounters a passenger with a grievance on a train, what should they do first?

Attempt to provide assistance based on existing procedures and guidelines. (D) Signup and view all the answers

What is the intended focus when a Dy.SS (Commercial) is monitoring passenger amenities such as waiting rooms or escalators?

To ensure the amenities are clean, well-maintained and operational, and report if there is a problem. (B) Signup and view all the answers

When analyzing the complaint book, what principle should guide the actions of the Dy.SS (Commercial)?

To identify the primary cause of the passenger dissatisfaction and work to eliminate reoccurance of the same issues. (D) Signup and view all the answers

What is the expected attire for a Dy.SS (Commercial) while on duty?

Prescribed uniform, badge, name plate, and identity card. (C) Signup and view all the answers

A Dy.SS (Commercial) should be aware of all of the following EXCEPT:

Staff recruitment policies. (A) Signup and view all the answers

What is the immediate action a Dy.SS (Commercial) should take when a passenger reports a grievance on a train?

Take prompt action to address the grievance and provide assistance as per guidelines. (D) Signup and view all the answers

What should a Dy.SS (Commercial) do with a shift diary?

Use it to record all significant activities performed during the shift. (D) Signup and view all the answers

What should a Dy.SS (Commercial) do if a passenger needs a wheelchair?

Provide a wheelchair or stretcher to the passenger and ensure its collection afterward. (A) Signup and view all the answers

When monitoring passenger amenities, what is a key action a Dy.SS (Commercial) should take?

Note any maintenance requirements and report these to relevant departments for rectification. (D) Signup and view all the answers

During train cancellations, what does a 'May I Help You' booth provide?

A dedicated point for aiding passengers, especially regarding tickets, in coordination with ticket checking staff. (C) Signup and view all the answers

In case of train cancellations, what is the Dy.SS (Commercial)'s duty regarding passenger tickets?

To endorse the tickets of the passengers. (C) Signup and view all the answers

If a Dy.SS (Commercial) learns of a water supply issue, what is an appropriate action?

Inform the appropriate department, and ensure rectification is done. (A) Signup and view all the answers

Why must a Dy.SS (Commercial) maintain close liaison with the station master and Dy.SS (Operating)?

For quick resolution of passenger issues based on awareness of train status. (D) Signup and view all the answers

What should a Dy.SS (Commercial) do after reporting an untoward incident to the CCOR and commercial officers?

Issue the necessary memos related to the incident. (D) Signup and view all the answers

In addition to managing overcrowding, what is another responsibility of a Dy.SS (Commercial) related to crowd management?

To take assistance from TC staff, RPF and others to manage crowds. (C) Signup and view all the answers

What primary action should be taken by a Dy.SS (Commercial) regarding the allotment of retiring rooms?

To ensure proper allotment and extension of retiring rooms. (C) Signup and view all the answers

What action should a Dy.SS (Commercial) take regarding unauthorized vendors at the station?

Take action against unauthorized vendors. (C) Signup and view all the answers

What is the responsibility of a Dy.SS (Commercial) when improper parcel stacking is noticed?

Inform the concern parcel staff for proper stacking. (D) Signup and view all the answers

What is the immediate action a Dy.SS (Commercial) should take upon receiving a message for 'Doctor Call' from CCOR?

Inform concern medical officer and escort him to the passenger. (C) Signup and view all the answers

What is one of the duties a Dy.SS (Commercial) is responsible for with regard to Sahayaks (licensed porters)?

Ensure presence of Sahayaks and also ensure complaint free functioning of sahayaks and Battery Operated Cars. (C) Signup and view all the answers

What is one responsibility of a Commercial Inspector/Supervisor regarding station cleanliness?

To ensure a high standard of cleanliness is being maintained at platforms, in retiring rooms, etc. (C) Signup and view all the answers

What is a key observation a Commercial Inspector/Supervisor should make regarding commercial staff?

Whether commercial staff are prompt, alert, civil and obliging and paying adequate attention to comforts of railway users. (D) Signup and view all the answers

Besides direct rule violations, how else should a Commercial Inspector/Supervisor examine potential loss of railway revenue?

By examining if there is any loss or leakage of railway revenue through evasion, misinterpretation or abuse of rules. (D) Signup and view all the answers

Study Notes

CI/CP-2/1.18 Duties of Dy. SS (Commercial), Commercial Inspector and Supervisors

Duty Reporting: Report for duty timely in prescribed uniform plus ID card.
Commercial Rules Awareness: Be knowledgeable about refund rules, journey ticket rules, break journey rules, ticket endorsements, etc.
Passenger Grievances: Keep abreast of train status and promptly address passenger complaints/queries.
Passenger Assistance: Provide assistance per guidelines, monitor complaints, and provide wheelchairs/stretchers when needed.
Complaint Book: Monitor and analyze complaint book entries.
Shift Diary: Maintain a shift diary listing performed tasks.
Passenger Amenities: Monitor water facilities, waiting rooms, retiring rooms, announcement systems, coach guidance, signage, lifts, Divyangjan amenities, and other passenger facilities.
Addressing Deficiencies: Report and rectify deficiencies in amenities.
Ticket Handling (Unusual Circumstances/Cancellations): Endorse tickets, set up "May I Help You" booths, assist in refunds, and provide assistance for ticket-related issues.
Untoward Incidents: Report immediately to the CCOR and commercial officers, and issue memos if needed.
Crowd Management: Handle overcrowding through TC staff, RPF, and other resources.
Retiring Rooms: Ensure proper allotment and extension of retiring rooms.
Unauthorized Vendors: Take action against unauthorized vendors.
Parcel Management: Inform parcel staff for proper stacking if necessary.
Medical Officer Assistance: Escort medical officer to passengers needing assistance with "Doctor Call".
Sahayaks (Porters) and Battery Cars: Ensure complaint-free operation of Sahayaks (licensed porters) and battery-operated cars.
Commercial Staff & Cleanliness: Ensure cleanliness of platforms, retiring rooms, waiting areas, bathrooms, restaurants, etc., and that railway staff are prompt, alert, civil, and obliging.
Commercial Staff Rules Knowledge: Ensure staff are fully conversant with relevant rules and regulations.
Handling of Goods: Ensure adherence to rules regarding handling and storage of goods, including explosive and dangerous materials.
Prevention of Losses: Prevent any loss or damage to consignments and ensure proper security measures are in place.
Railway Revenue Protection: Prevent revenue leakage (ticketless travel, miscalculations, etc.) and mismanagement.
Clearing Outstanding Records: Maintain proper station records and documents.
Financial Reporting: Ensure financial procedures are followed and that returns are submitted to the traffic account office on time.
Security Cash Handling: Secure cash handling procedures are followed.
Traffic Diversion Causes: Examine and analyze potential traffic diversions.
Maintenance & Efficiency: Improve station efficiency, courtesy, and alertness.

Duties of Commercial Inspectors & Supervisors

Cleanliness: Check cleanliness standards at platforms and facilities.
Staff Conduct: Observe staff promptness, alertness, and courtesy towards passengers.
Rules Compliance: Ensure observance of rules and regulations by staff.
Goods Handling: Ensure observance of goods handling procedures and safety, including explosives.
Revenue Protection: Prevent revenue leakage and mismanagement.
Records: Maintain proper station records and documents.
Evasion and Abuse of Rules: Examine for cases of loss or leakage due to improper implementation of rules.
Traffic Diversion: Investigate if any diversion of traffic occurs.
Officer/VIP Visits: Attend to Officer/VIP visits.
Other Duties: Perform any other duties assigned by commercial officers.

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Description

This quiz covers the responsibilities of Deputy Station Supervisors in the commercial sector, focusing on duty reporting, knowledge of commercial rules, and passenger assistance. Additionally, it addresses the handling of passenger complaints and monitoring of amenities. Test your understanding of these vital roles in ensuring quality service in the railway sector.