Duties of Dy. SS (Commercial) and Inspectors

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Questions and Answers

What is the primary importance of a Dy.SS (Commercial) maintaining a shift diary?

  • To document all activities and tasks performed during the shift (correct)
  • To record personal expenses during the shift
  • To list passenger complaints for the day
  • To track the availability of station amenities

In the event of train cancellations, what is a key responsibility of a Dy.SS (Commercial)?

  • To personally drive passengers to their destinations
  • To prioritize VIP passengers for alternative travel arrangements
  • To manage the station's cafeteria and ensure meal availability
  • To endorse tickets and facilitate refund procedures for passengers (correct)

What crucial role does a Dy.SS (Commercial) play regarding passenger amenities at a station?

  • To oversee the cleaning of railway tracks
  • To monitor, identify, and report deficiencies in passenger amenities (correct)
  • To maintain a registry of all station workers
  • To create new designs for the station furniture

Which of the following is NOT a direct responsibility of a Dy.SS (Commercial) when on duty?

<p>Ensuring the cleanliness of train carriages (B)</p> Signup and view all the answers

Why must a Dy.SS (Commercial) maintain close communication with the station master and Dy.SS (Operating)?

<p>To get updates on the running status of trains and promptly address passenger issues (D)</p> Signup and view all the answers

What action is a Dy.SS (Commercial) expected to take upon receiving a complaint in the complaint book?

<p>To monitor the complaint book and then analyze the reasons for the complaints (A)</p> Signup and view all the answers

In addition to passenger assistance, what else does a Dy.SS (Commercial) monitor for general passenger comfort?

<p>The proper functioning of lifts, escalators and Divyangjan amenities (B)</p> Signup and view all the answers

Which of the following best summarizes the responsibility of a Dy.SS (Commercial) regarding passenger needs during unusual circumstances?

<p>To assist passengers with ticket endorsements, refunds, and providing necessary information (B)</p> Signup and view all the answers

Which document should the Dy.SS (Commercial) maintain to have a record of all shifts activities?

<p>A Shift Diary (D)</p> Signup and view all the answers

When providing assistance to passengers, what should a Dy.SS (Commercial) be most aware of?

<p>Extant guidelines and railway regulations (A)</p> Signup and view all the answers

What should a commercial officer do upon noticing improper stacking of parcels?

<p>Inform the concerned parcel staff for proper stacking. (C)</p> Signup and view all the answers

In case of overcrowding, what is the primary responsibility of the commercial officer?

<p>To take immediate action by managing the crowd using the resources available. (D)</p> Signup and view all the answers

What is the commercial officer's responsibility in response to a 'Doctor Call' message from CCOR?

<p>To inform the medical officer and escort them to the passenger. (C)</p> Signup and view all the answers

When an officer/VIP visits the station, what is the commercial officer's responsibility?

<p>To attend to the visiting officer or VIP. (A)</p> Signup and view all the answers

What is a key duty of a Commercial Inspector/Supervisor regarding cleanliness?

<p>To check whether a high standard of cleanliness is maintained across various railway facilities. (C)</p> Signup and view all the answers

What should a Commercial Inspector/Supervisor observe about the commercial staff?

<p>Whether they are prompt, alert, civil, obliging, and attentive to railway users' needs. (A)</p> Signup and view all the answers

What is a key duty of a Commercial Inspector/Supervisor regarding rules and regulations for handling goods?

<p>To ensure all rules are strictly followed for the booking, handling, dispatch, storage, and delivery of goods. (C)</p> Signup and view all the answers

What should a Commercial Inspector/Supervisor do regarding the prevention of revenue leakage?

<p>To see if adequate steps are taken to prevent revenue leakage from ticketless travel, misdeclaration, under weighment etc. (C)</p> Signup and view all the answers

What is the responsibility of a Commercial Inspector/Supervisor regarding station records and documents?

<p>To ensure that the station staff are submitting all records correctly and on time. (A)</p> Signup and view all the answers

What should a Commercial Inspector/Supervisor examine regarding revenue?

<p>Whether any revenue leakage is taking place through evasion, misinterpretation or abuse of rules. (C)</p> Signup and view all the answers

A Dy.SS (Commercial) notices an untoward incident. After reporting it to the CCOR and commercial officers, what is their next immediate action?

<p>Issue required memos (C)</p> Signup and view all the answers

Besides managing overcrowding, what additional responsibility for crowd management does a Dy.SS (Commercial) have?

<p>Seeking assistance from TC staff and others (B)</p> Signup and view all the answers

What specific action should a Dy.SS (Commercial) take to address improper parcel stacking?

<p>Inform the concerned parcel staff (C)</p> Signup and view all the answers

Upon receiving a 'Doctor Call' message, what is the most immediate procedural step a Dy.SS (Commercial) must take?

<p>Inform the medical officer and escort them to the passenger (A)</p> Signup and view all the answers

What is the Dy.SS(Commercial)'s role regarding sahayaks (licensed porters) at the station?

<p>Confirming their presence and complaint-free functioning (D)</p> Signup and view all the answers

What is a key responsibility of a Commercial Inspector/Supervisor regarding the behavior of commercial staff?

<p>Observing their attentiveness and courtesy towards passengers (A)</p> Signup and view all the answers

Which aspect related to the handling of goods does a Commercial Inspector/Supervisor primarily oversee?

<p>Adherence to rules for handling, dispatch, and storage, including hazardous goods (C)</p> Signup and view all the answers

What step should a Commercial Inspector/Supervisor take regarding missing goods?

<p>Ensure that proper steps are taken for connecting the unconnected Goods (A)</p> Signup and view all the answers

What is the responsibility of a Commercial Inspector/Supervisor regarding station finances?

<p>Ensuring procedures for cash handling are strictly followed with proper security measures (D)</p> Signup and view all the answers

A Commercial Inspector/Supervisor needs to address revenue leakage beyond direct rule violations. What would this entail?

<p>Analyzing and addressing revenue losses from rule misinterpretation (A)</p> Signup and view all the answers

Which action demonstrates a Dy.SS (Commercial)'s proactive approach to passenger grievances?

<p>Actively seeking out and promptly addressing both reported and observed passenger issues. (B)</p> Signup and view all the answers

A Dy.SS (Commercial) notices that a water cooler is not functional. What is their primary responsibility?

<p>To document the issue in the shift diary and then inform the relevant department for rectification. (C)</p> Signup and view all the answers

Beyond the general duty to maintain awareness of train status, what specific action does a Dy.SS (Commercial) need to take, primarily relating to passengers, in case of disruptions?

<p>To ensure ticket endorsements from railway staff and help set up a 'May I Help You' booth. (C)</p> Signup and view all the answers

What is the intended purpose of a Dy.SS (Commercial) maintaining a shift diary under normal operating conditions?

<p>To keep track of all the activities performed during their shift for record keeping. (B)</p> Signup and view all the answers

What procedure should a Dy.SS (Commercial) follow upon receiving a request for a wheelchair for a passenger?

<p>Offer a wheelchair, assist if needed, and ensure the wheelchair is collected after use. (D)</p> Signup and view all the answers

Which demonstrates the Dy.SS (Commercial)'s attention to the adherence of railway commercial regulations?

<p>Being aware and understanding rules relating to refunds, break journey, and ticket endorsements. (C)</p> Signup and view all the answers

What is the primary benefit of the Dy.SS (Commercial) maintaining a close relationship with the station master and Dy.SS (Operating)?

<p>To ensure passengers are kept informed of train operations, and to quickly aid in addressing grievances. (D)</p> Signup and view all the answers

If a Dy.SS (Commercial) encounters a passenger with a grievance on a train, what should they do first?

<p>Attempt to provide assistance based on existing procedures and guidelines. (D)</p> Signup and view all the answers

What is the intended focus when a Dy.SS (Commercial) is monitoring passenger amenities such as waiting rooms or escalators?

<p>To ensure the amenities are clean, well-maintained and operational, and report if there is a problem. (B)</p> Signup and view all the answers

When analyzing the complaint book, what principle should guide the actions of the Dy.SS (Commercial)?

<p>To identify the primary cause of the passenger dissatisfaction and work to eliminate reoccurance of the same issues. (D)</p> Signup and view all the answers

What is the expected attire for a Dy.SS (Commercial) while on duty?

<p>Prescribed uniform, badge, name plate, and identity card. (C)</p> Signup and view all the answers

A Dy.SS (Commercial) should be aware of all of the following EXCEPT:

<p>Staff recruitment policies. (A)</p> Signup and view all the answers

What is the immediate action a Dy.SS (Commercial) should take when a passenger reports a grievance on a train?

<p>Take prompt action to address the grievance and provide assistance as per guidelines. (D)</p> Signup and view all the answers

What should a Dy.SS (Commercial) do with a shift diary?

<p>Use it to record all significant activities performed during the shift. (D)</p> Signup and view all the answers

What should a Dy.SS (Commercial) do if a passenger needs a wheelchair?

<p>Provide a wheelchair or stretcher to the passenger and ensure its collection afterward. (A)</p> Signup and view all the answers

When monitoring passenger amenities, what is a key action a Dy.SS (Commercial) should take?

<p>Note any maintenance requirements and report these to relevant departments for rectification. (D)</p> Signup and view all the answers

During train cancellations, what does a 'May I Help You' booth provide?

<p>A dedicated point for aiding passengers, especially regarding tickets, in coordination with ticket checking staff. (C)</p> Signup and view all the answers

In case of train cancellations, what is the Dy.SS (Commercial)'s duty regarding passenger tickets?

<p>To endorse the tickets of the passengers. (C)</p> Signup and view all the answers

If a Dy.SS (Commercial) learns of a water supply issue, what is an appropriate action?

<p>Inform the appropriate department, and ensure rectification is done. (A)</p> Signup and view all the answers

Why must a Dy.SS (Commercial) maintain close liaison with the station master and Dy.SS (Operating)?

<p>For quick resolution of passenger issues based on awareness of train status. (D)</p> Signup and view all the answers

What should a Dy.SS (Commercial) do after reporting an untoward incident to the CCOR and commercial officers?

<p>Issue the necessary memos related to the incident. (D)</p> Signup and view all the answers

In addition to managing overcrowding, what is another responsibility of a Dy.SS (Commercial) related to crowd management?

<p>To take assistance from TC staff, RPF and others to manage crowds. (C)</p> Signup and view all the answers

What primary action should be taken by a Dy.SS (Commercial) regarding the allotment of retiring rooms?

<p>To ensure proper allotment and extension of retiring rooms. (C)</p> Signup and view all the answers

What action should a Dy.SS (Commercial) take regarding unauthorized vendors at the station?

<p>Take action against unauthorized vendors. (C)</p> Signup and view all the answers

What is the responsibility of a Dy.SS (Commercial) when improper parcel stacking is noticed?

<p>Inform the concern parcel staff for proper stacking. (D)</p> Signup and view all the answers

What is the immediate action a Dy.SS (Commercial) should take upon receiving a message for 'Doctor Call' from CCOR?

<p>Inform concern medical officer and escort him to the passenger. (C)</p> Signup and view all the answers

What is one of the duties a Dy.SS (Commercial) is responsible for with regard to Sahayaks (licensed porters)?

<p>Ensure presence of Sahayaks and also ensure complaint free functioning of sahayaks and Battery Operated Cars. (C)</p> Signup and view all the answers

What is one responsibility of a Commercial Inspector/Supervisor regarding station cleanliness?

<p>To ensure a high standard of cleanliness is being maintained at platforms, in retiring rooms, etc. (C)</p> Signup and view all the answers

What is a key observation a Commercial Inspector/Supervisor should make regarding commercial staff?

<p>Whether commercial staff are prompt, alert, civil and obliging and paying adequate attention to comforts of railway users. (D)</p> Signup and view all the answers

Besides direct rule violations, how else should a Commercial Inspector/Supervisor examine potential loss of railway revenue?

<p>By examining if there is any loss or leakage of railway revenue through evasion, misinterpretation or abuse of rules. (D)</p> Signup and view all the answers

Flashcards

What are the commercial rules and regulations that the Dy.SS (Commercial) should know?

The Deputy Station Superintendent (Commercial) should be aware of all the current commercial rules and regulations related to tickets, refunds, and travel.

What does the Dy.SS (Commercial) maintain to track their work?

The Dy.SS (Commercial) should maintain a record of their activities during their shift.

What amenities does the Dy.SS (Commercial) monitor?

The Dy.SS (Commercial) is responsible for overseeing the station's amenities like water fountains, waiting rooms, and accessible features for people with disabilities.

What should the Dy.SS (Commercial) be aware of regarding trains?

The Dy.SS (Commercial) should be aware of train schedules and work with other staff to resolve passenger issues quickly.

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What key responsibility does the Dy.SS (Commercial) have towards passengers?

The Dy.SS (Commercial) should be alert and respond promptly to passenger complaints or issues.

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What are the Dy.SS (Commercial)'s duties during unusual circumstances like train cancellations?

When there are unusual circumstances, like train cancellations, the Dy.SS (Commercial) is responsible for providing assistance and information to passengers.

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What uniform requirements should the Dy.SS (Commercial) adhere to?

Maintaining a professional appearance, including wearing the proper uniform, name tag, and identification card, is required of the Dy.SS (Commercial).

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Where should the Dy.SS (Commercial) assist passengers?

The Dy.SS (Commercial) should provide assistance and address complaints from passengers, both at the station and on the train.

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What should the Dy.SS (Commercial) do with passenger complaints?

The Dy.SS (Commercial) should actively assess and analyze the reasons behind passenger complaints.

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What assistive devices should the Dy.SS (Commercial) provide when needed?

The Dy.SS (Commercial) should ensure that passengers in need have access to wheelchairs or stretchers and that these items are returned after use.

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Maintaining Cleanliness

The commercial inspector ensures all station areas, including platforms, waiting rooms, and restrooms, are kept clean.

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Staff Courtesy and Knowledge

Commercial inspectors check that staff are polite, helpful, and knowledgeable about station rules.

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Enforcing Rules and Regulations

The inspector verifies that staff follow regulations for booking, handling, and delivering goods, including dangerous materials.

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Preventing Revenue Leakage

The inspector ensures proper steps are taken to prevent revenue loss through ticketless travel or other fraudulent activities.

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Connecting Goods Shipments

The inspector observes if the station is adequately equipped to connect goods arriving from different sources.

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Maintaining Records and Documents

The inspector must verify that all station records and financial documents are maintained accurately and submitted on time.

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Cash Handling Procedures

The inspector ensures cash handling procedures are followed strictly, prioritizing security.

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Analyzing Traffic Diversion

The inspector investigates reasons for traffic diversion to other transport modes, seeking improvements.

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Analyzing Revenue Loss

The inspector analyzes the causes of lost revenue, including rule evasion or misinterpretation.

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Evaluating Station Effectiveness

The inspector evaluates the station's efficiency, courtesy, and effectiveness in attracting passengers, and identifies areas for improvement.

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What are the duties of the Dy.SS (Commercial) during unusual circumstances?

The Deputy Station Superintendent (Commercial) is responsible for ensuring passengers receive assistance with refunds, ticket endorsements, and information, especially during unexpected events like train cancellations.

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What are the commercial rules and regulations the Dy.SS (Commercial) should know?

The Dy.SS (Commercial) should be aware of all the current commercial rules and regulations related to tickets, refunds, and travel.

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What does the Dy.SS (Commercial) need to be aware of regarding trains?

The Dy.SS (Commercial) should be aware of train schedules and work with other staff to resolve passenger issues quickly.

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What are some key commercial regulations the Dy.SS (Commercial) should be aware of?

The Dy.SS (Commercial) should be aware of and follow all relevant commercial rules and regulations, including those related to refunds, ticket endorsements, and journey rules.

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Crowd Management During Overcrowding

The Dy.SS (Commercial) is responsible for ensuring the safety of passengers, especially during overcrowding. They coordinate with other staff like railway police (RPF) to manage the situation.

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Retiring Room Allotment

The Dy.SS (Commercial) is responsible for ensuring the availability and proper allotment of designated resting rooms for passengers.

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Sahayaks and Battery-Operated Vehicles

The Dy.SS (Commercial) must ensure the smooth operation and efficiency of authorized porters and battery-operated vehicles, addressing passenger complaints and ensuring quality service.

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Enforcing Commercial Regulations

The Dy.SS (Commercial) is responsible for ensuring compliance with regulations regarding baggage handling, dangerous goods, and other commercial activities.

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What commercial rules should the Dy.SS (Commercial) know?

The Dy.SS (Commercial) must be aware of all the current commercial rules and regulations related to tickets, refunds, and travel.

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What are the Dy.SS (Commercial)'s duties during unusual circumstances?

The Dy.SS (Commercial) is responsible for providing assistance and information to passengers, especially during unexpected events like train cancellations.

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What is the Dy.SS (Commercial)'s key responsibility towards passengers?

The Dy.SS (Commercial) should be alert and respond promptly to passenger complaints or issues.

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What assistive devices should the Dy.SS (Commercial) provide?

The Dy.SS (Commercial) should ensure that passengers in need have access to wheelchairs or stretchers and that these items are returned after use.

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What is the Dy.SS (Commercial)'s responsibility regarding retiring rooms?

The Dy.SS (Commercial) should ensure the availability and proper allotment of designated resting rooms for passengers.

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What is the Dy.SS (Commercial)'s role regarding support services?

The Dy.SS (Commercial) must ensure the smooth operation and efficiency of authorized porters and battery-operated vehicles, addressing passenger complaints and ensuring quality service.

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What are the Dy.SS (Commercial)'s duties related to commercial regulations?

The Dy.SS (Commercial) is responsible for ensuring compliance with regulations regarding baggage handling, dangerous goods, and other commercial activities.

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What should the Dy.SS (Commercial) do in case of an untoward incidence?

The Dy.SS (Commercial) must notify the CCOR and commercial officers about any unusual incidents, creating memos as needed.

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What is the Dy.SS (Commercial)'s role in crowd management?

The Dy.SS (Commercial) must utilize station staff, RPF, and other resources to manage overcrowding. This helps prevent unsafe conditions.

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Who manages the allocation of retiring rooms?

The Dy.SS (Commercial) is responsible for assigning and extending the duration of resting rooms for passengers.

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Who deals with unauthorized vendors at the station?

The Dy.SS (Commercial) must take action against vendors who don't have permission to operate on station property.

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What action does the Dy.SS (Commercial) take when noticing improper parcel stacking?

If improper stacking of parcels is identified, the Dy.SS (Commercial) must inform the parcel staff to rectify the situation.

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What is the Dy.SS (Commercial)'s role in handling a 'Doctor Call' request?

The Dy.SS (Commercial) must relay ‘Doctor Call’ requests from the CCOR to the medical officer, ensuring the doctor reaches the passenger in need.

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How does the Dy.SS (Commercial) ensure quality service from porters and battery operated cars?

The Dy.SS (Commercial) must confirm that authorized porters are present and that both they and the Battery Operated Cars are working smoothly. They should address any complaints.

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What is the Dy.SS (Commercial)'s responsibility towards visiting officers and VIPs?

The Dy.SS (Commercial) must greet and assist officers and VIPs visiting the station.

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What does a Commercial Inspector check regarding cleanliness?

Commercial inspectors are responsible for ensuring a high standard of cleanliness in various areas of the station, including platforms, waiting rooms, and restrooms.

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What does a Commercial Inspector assess regarding staff behavior?

Commercial inspectors verify that staff are polite, helpful, and knowledgeable about station procedures and regulations.

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Study Notes

CI/CP-2/1.18 Duties of Dy. SS (Commercial), Commercial Inspector and Supervisors

  • Duty Reporting: Report for duty timely in prescribed uniform plus ID card.
  • Commercial Rules Awareness: Be knowledgeable about refund rules, journey ticket rules, break journey rules, ticket endorsements, etc.
  • Passenger Grievances: Keep abreast of train status and promptly address passenger complaints/queries.
  • Passenger Assistance: Provide assistance per guidelines, monitor complaints, and provide wheelchairs/stretchers when needed.
  • Complaint Book: Monitor and analyze complaint book entries.
  • Shift Diary: Maintain a shift diary listing performed tasks.
  • Passenger Amenities: Monitor water facilities, waiting rooms, retiring rooms, announcement systems, coach guidance, signage, lifts, Divyangjan amenities, and other passenger facilities.
  • Addressing Deficiencies: Report and rectify deficiencies in amenities.
  • Ticket Handling (Unusual Circumstances/Cancellations): Endorse tickets, set up "May I Help You" booths, assist in refunds, and provide assistance for ticket-related issues.
  • Untoward Incidents: Report immediately to the CCOR and commercial officers, and issue memos if needed.
  • Crowd Management: Handle overcrowding through TC staff, RPF, and other resources.
  • Retiring Rooms: Ensure proper allotment and extension of retiring rooms.
  • Unauthorized Vendors: Take action against unauthorized vendors.
  • Parcel Management: Inform parcel staff for proper stacking if necessary.
  • Medical Officer Assistance: Escort medical officer to passengers needing assistance with "Doctor Call".
  • Sahayaks (Porters) and Battery Cars: Ensure complaint-free operation of Sahayaks (licensed porters) and battery-operated cars.
  • Commercial Staff & Cleanliness: Ensure cleanliness of platforms, retiring rooms, waiting areas, bathrooms, restaurants, etc., and that railway staff are prompt, alert, civil, and obliging.
  • Commercial Staff Rules Knowledge: Ensure staff are fully conversant with relevant rules and regulations.
  • Handling of Goods: Ensure adherence to rules regarding handling and storage of goods, including explosive and dangerous materials.
  • Prevention of Losses: Prevent any loss or damage to consignments and ensure proper security measures are in place.
  • Railway Revenue Protection: Prevent revenue leakage (ticketless travel, miscalculations, etc.) and mismanagement.
  • Clearing Outstanding Records: Maintain proper station records and documents.
  • Financial Reporting: Ensure financial procedures are followed and that returns are submitted to the traffic account office on time.
  • Security Cash Handling: Secure cash handling procedures are followed.
  • Traffic Diversion Causes: Examine and analyze potential traffic diversions.
  • Maintenance & Efficiency: Improve station efficiency, courtesy, and alertness.

Duties of Commercial Inspectors & Supervisors

  • Cleanliness: Check cleanliness standards at platforms and facilities.
  • Staff Conduct: Observe staff promptness, alertness, and courtesy towards passengers.
  • Rules Compliance: Ensure observance of rules and regulations by staff.
  • Goods Handling: Ensure observance of goods handling procedures and safety, including explosives.
  • Revenue Protection: Prevent revenue leakage and mismanagement.
  • Records: Maintain proper station records and documents.
  • Evasion and Abuse of Rules: Examine for cases of loss or leakage due to improper implementation of rules.
  • Traffic Diversion: Investigate if any diversion of traffic occurs.
  • Officer/VIP Visits: Attend to Officer/VIP visits.
  • Other Duties: Perform any other duties assigned by commercial officers.

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